Ratings based on 1,000 Verified Reviews
4.5 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 15 May 2024
Location
Comment from Hotel Management
16 May 2024 by Martina + The Inn on Long Lake Team, Hotel Management
Hi Melinda - we welcome all feedback. We want to create a possitive experience for all guests. Thanks for staying with us.
by A verified traveler
Posted 15 May 2024
Love this place, Staff and room.
Comment from Hotel Management
15 May 2024 by Martina + The Inn on Long Lake Team , Hotel Management
Thanks Jean! We love the staff too, appreciate the feedback.
by A verified traveler
Posted 14 May 2024
Comment from Hotel Management
16 May 2024 by Martina + The Inn on Long Lake Team, Hotel Management
Thanks for taking the time to provide a rating. If you would like to provide more specific feedback we would be happy to address any concerns. I can see from the notes on file that you were not happy about the parking fee. It is outlined in the Expedia policies that we charge a fee for parking and I'm sorry that this was not confirmed again during check-in. We hope to be able to welcome you again.
by A verified traveler
Posted 12 May 2024
Absolutely perfect place for pets.
People above us were very “heavy footed” at 6:30am every day, but whatever.
Comment from Hotel Management
15 May 2024 by Martina + The Inn On Long Lake Team , Hotel Management
Hi Chris! I'm glad your furry friend enjoyed their stay with us. Please reach out to the front desk while onsite so that we have an opportunity to communicate. We have no problem reminding people that they are not the only guests in the house! We hope you will come back to the Inn on Long Lake again in 2024.
by A verified traveler from Nanaimo
Posted 10 May 2024
Noisy room
Comment from Hotel Management
10 May 2024 by Martina + The Inn on Long Lake Team, Hotel Management
Hello Donald, thanks for taking the time to review. I'm always disheartened to hear that a guest didn't enjoy their stay. It's not often that we hear a noise complaint. Please reach out to the front desk who are here 24 hours a day if you are unhappy with anything so that we have an opportunity to make it better.
by A verified traveler
Posted 9 May 2024
Lovely setting, quiet and comfortable.
Comment from Hotel Management
15 May 2024 by Martina + The Inn on Long Lake Team, Hotel Management
Thanks Kirsty, we appreciate that you chose to stay with us.
by A verified traveler
Posted 5 May 2024
The hot tub was great
by A verified traveler from Downey
Posted 24 Apr 2024
Comment from Hotel Management
16 May 2024 by Martina + The Inn on Long Lake Team , Hotel Management
Thanks Daniel, we hope that you had a safe trip back home.
by A verified traveler
Posted 15 Apr 2024
lovely to have the view of the lake.
by A verified traveler
Posted 8 Apr 2024
Lovely setting. Rooms was great. Very spacious and comfortable. Good amenities. Beds very comfortable. Bathroom spacious and modern.
Comment from Hotel Management
8 Apr 2024 by Martina + The Inn on Long Lake Team, Hotel Management
Thanks Matthew! We are happy that you enjoyed your stay on the lake.
