Ratings based on 80 Verified Reviews
4.8 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 13 May 2024
by A verified traveler
Posted 3 Mar 2024
Friendly and helpful staff, comfortable rooms, and safe location.
Comment from Hotel Management
5 Mar 2024 by Luke, Hotel Management
Dear George,Thank you for choosing to stay with us during your recent visit to Nakuru City.We appreciate your feedback and we are glad that you had an amazing stay with us . We have shared your feedback with our team.We look forward to hosting you and your family in our Hotel in the near future.With Kind RegardsLuke Yanga Front Office Manager
by A verified traveler
Posted 28 Dec 2023
Potitives:
Everything at Sarova woodlands is excellent, the service, attention to guests, the Breakfast Buffet had varieties and i especially treasured the healthy kenyan cuisine of veges, arrowroots, sweetpotatoes etc. Everyday there was new food items!
Negatives: The fact that the health club incl the gym and the Spa were/are still unavailable.The information about this should, in my opinion be on the FRONT pages given the fact that it is a spa Hotel and not on the last pages where i found out later, after i had already booked for a week. That really bothered me, as i workout every day and i would have loved a spa day!
(b)There is 24 hours housekeeping, the downside is that they ( sometimes) drag and pull furniture that woke me up several times during the night.
Otherwise an excellent hotel with comfort, security, excellent service, very friendly staff and great food!
Thank you Sarova woodlands Nakuru!
by A verified traveler
Posted 17 Dec 2023
by A verified traveler
Posted 27 Nov 2023
Unbelievably helpful staff. Clean rooms. Comfy beds. Extraordinary service. Great food. They really go out of their way to make it a home away from home.
by A verified traveler
Great place to stay
Posted 17 Oct 2023 on HotelsIt was great. The staff were very helpful and friendly. The service was great throughout.
Comment from Hotel Management
12 Nov 2023 by Elizabeth Nzioka (Hotel Assistant Manager), Hotel Management
Dear Sushma,Greetings from Sarova woodlands, Nakuru. We appreciate your feedback and thank you for choosing to stay with us. We look forward to welcoming you back next time you are in Nakuru City.Kind regards,Elizabeth Nzioka (Hotel Assistant Manager)
by A verified traveler
Posted 2 Sep 2023
Very nice hotel.
Comment from Hotel Management
12 Nov 2023 by Elizabeth (Hotel Assistant Manager), Hotel Management
Dear Lynn,Greetings from Sarova woodlands Nakuru. Thank you for your positive feedback and for choosing to stay with us. We look foward to host you in the near future.Kind regardsElizabeth (Hotel Assistant Manager)
by A verified traveler
Posted 25 Jun 2023
Comment from Hotel Management
12 Aug 2023 by Luke, Hotel Management
Dear Katrina,Greetings form Sarova Woodlands Hotel and SpaThank you for the amazing feedback, Will share the same with our team.We look forward to welcoming you again in the near future.With Kind regardsLuke Yanga
by A verified traveler
Posted 27 Feb 2023
Comfortable, friendly staff and relaxing.
Comment from Hotel Management
2 Apr 2023 by Mercy Chepkemoi Hotel Assistant Manager, Hotel Management
Dear George,Greetings from sarova Woodlands HotelWe very much appreciate your positive review. it was our great pleasure hosting you.Looking forward to welcoming you back in the near future.Best regards,Mercy Chepkemoi
by A verified traveler
Posted 8 Jan 2023
The hotel ambience is beautiful. It has all the amenities one would need. The staff go above and beyond to make your stay comfortable.
