Ratings based on 63 Verified Reviews
4.7 Room cleanliness
4.7 Service & staff
4.3 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 10 Mar 2024
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Comment from Hotel Management
4 May 2024 by AA, Hotel Management
Dear Ron,Thank you for sharing your rating of Sarova Lion Hill Lodge! We're pleased to receive a 4 out of 5 rating from you, and we appreciate your acknowledgment of our efforts to provide a quality experience. We would love to hear more about your stay and any specific areas where you felt we could improve to make it a full 5-star experience in the future.Your feedback is invaluable as it helps us continuously refine our services and amenities. We aim to ensure every guest has an exceptional stay, and your insights are crucial in guiding us towards that goal.Thank you once again for choosing Sarova Lion Hill Lodge, and we look forward to welcoming you back, hopefully turning that 4-star experience into a perfect 5-star visit!Regards,Job AndoveLodge Manager
by A verified traveler
Posted 19 Dec 2023
The staff! They made our stay at Sarova memorable. If we had another honeymoon, we would spend it here. Lots of credit to everyone that made it special. From the reception to the restaurant to the sauna, the spa, the pool, and the room services. We extremely enjoyed our stay. We will be back soon.
Comment from Hotel Management
4 May 2024 by AA, Hotel Management
Dear Peter,Thank you so much for your heartwarming review! We are delighted to hear that our staff made your stay at Sarova Lion Hill Lodge memorable, especially during such a special occasion as your honeymoon. It's truly rewarding to know that the efforts of our team, from reception to the restaurant, and the spa to room service, contributed significantly to your wonderful experience.We're thrilled that you would consider us again for such a momentous event, and we look forward to welcoming you back in the future.It will be our pleasure to make your next stay just as special, if not more. Thank you once again for choosing Sarova Lion Hill Lodge, and see you soon!Regards,Job AndoveLodge Manager
by A verified traveler
Excellent!
Posted 10 Dec 2023 on HotelsPure excellence from arrival to departure. Genuinely friendly staff, great facilities, calm and quiet, great food. Can't find anything negative to say. My best experience in Kenya so far, haven't seen anything quite alike. Will be happy to stay again.
by A verified traveler
Posted 28 Aug 2023
Property was beautiful and staff were great. There was a lot of noise from staff and guests outside our room. Almost felt like there was no privacy. The buffet at the lodge was not upto 4 star standards. Food tasted bland and old.
Comment from Hotel Management
9 Oct 2023 by jkk, Hotel Management
Dear Jeffrey,Thank you for giving us your valuable feedback.We are happy to hear positive details about your experience at the lodge..Its regrettable that noise from outside your room and our food offering watered down your experience .We do regret the inconvenience caused to you. Please allow us to review and correct the same.Thank you for the continued support and we look forward to welcoming you back so that we get another opportunity to serve you once again.Kind regardsJayne KiraguGeneral Manager
by A verified traveler
Posted 20 Jul 2023 on Hotels
by A verified traveler
Posted 10 Apr 2023
Staff was very nice and friendly, but facility was very inconvenient and run down. Everything was very ld and the bathrooms were poorly appointed. The shower was terrible. the food was good, but restaurant was very crowded and noisy. it as very hard to relax, the ambience was poor. Inspite of the congenital staff, I would not return.
by A verified traveler
Posted 27 Feb 2023
It is a very beautiful place, serene and peaceful and the staff are wonderful. Also, the food is superb.
by A verified traveler
Posted 15 Feb 2023
The friendliness & helpfulness of the staff, the cleanliness, the facilities, everything was almost beyond our expectations. Chalets were on a hill and at 70 we found it tiring to walk up to ours after our meals, but had we a lower one, we wouldn't have had the wonderful view.
by A verified traveler
Posted 18 Dec 2022
We’ll kept
by A verified traveler
Posted 1 Nov 2022
