Ratings based on 28 Verified Reviews
4.4 Room cleanliness
4.2 Service & staff
3.9 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 19 May 2024
Great staff!!
Comment from Hotel Management
21 May 2024 by The RYOKAN O, Hotel Management
Dear Robert,Thank you very much for staying at our hotel.Thank you for your compliments to our staff.It is an encouragement to us.We will continue to strive for customer service that will please our guests.We look forward to welcoming you again.
by A verified traveler
Posted 18 May 2024
The staff was very helpful, and the place was very well kept. The only problem is the bathrooms for the men are on the third floor and for the women on the second floor. For an older man who gets up a lot to use the bathroom, it meant climbing stairs Every time.
Comment from Hotel Management
21 May 2024 by The RYOKAN O, Hotel Management
Dear Jonathan,Thank you very much for staying at our hotel.We appreciate your kind words of praise.However, we apologize for the inconvenience regarding the restrooms.We will take this into consideration when assigning rooms in the future.We look forward to welcoming you again.
by A verified traveler
Posted 3 Apr 2024
The staff service is superb!
Comment from Hotel Management
3 Apr 2024 by The RYOKAN O, Hotel Management
Dear Nai shun,Thank you very much for staying at our hotel.We appreciate your compliments!It is an encouragement to us.Our entire staff will continue to make every effort to please our guests.We look forward to welcoming you again.
by A verified traveler
Posted 15 Mar 2024
Hotel was very close to the station and a bus stop for Magome. Staff was polite and helpful. We liked traditional Japanese style rooms. It would be nice to heve better breakfast selection.
Comment from Hotel Management
28 Mar 2024 by The RYOKAN O, Hotel Management
Thank you very much for staying at our hotel.Thank you for liking our hotel.It is an encouragement to our staff.We look forward to welcoming you again.
by A verified traveler
Strongly not recomeended
Posted 6 Oct 2023 on HotelsDon't be fool up by the name Ryokan, it's merely a hostel.
Shared small shower and toilet. No lift but staircase, be careful if you bring big luggage. Most importantly we paid 32k YEN for 2 persons which can stay much better accomodation in other cities.
Think twice before you make reservation with this place.
Comment from Hotel Management
7 Oct 2023 by The RYOKAN O, Hotel Management
Dear Wayne, we are sorry that you couldn’t be satisfied with our place.However, as written, where you stayed is our only spacious family room and the price is same up to 4 people. Hence, because you stayed with 2 people the price per person was comparatively expensive.Having said that, we will strive for improving our service going forward. Thank you very much for staying at our place.
by A verified traveler
Posted 23 May 2023
Very near Nakatsugawa JR station with friendly staff and 7-11 not too far. The corner room I stayed at had no dark curtains though - the room lit up pretty early in the morning. Shared bathroom was alright, as well as common water dispenser and microwave. Free welcome drink is nice!
Comment from Hotel Management
8 Jun 2023 by The RYOKAN O , Hotel Management
Thank you very much for staying at our hotel.And thank you for your wonderful review.It is an encouragement to our staff.We hope you will have the opportunity to stay with us again.
by A verified traveler
Good base for Kiso Valley
Posted 8 May 2023 on HotelsGood base for a stay of a few days in the Kiso Valley - including for a day walk on part of the Nakasendo trail. Just a short walk from Nakatsugawa JR station. One suggested improvement: Provide inside slippers for tourists with big feet - those provided were impossible given I take a size UK12 shoe!
Comment from Hotel Management
8 May 2023 by The RYOKAN O , Hotel Management
Thank you very much for using our hotel this time.We will do our best to satisfy our customers.We are looking forward to seeing you again.
by A verified traveler
Posted 18 Apr 2023
Provided a unique experience.
Comment from Hotel Management
20 Apr 2023 by The RYOKAN O , Hotel Management
Thank you very much for staying at our hotel.Thank you for your wonderful evaluation.Our staff will continue to make every effort to please our guests.We hope you will have the opportunity to visit us again.The RYOKAN O
by A verified traveler
Posted 13 Oct 2022 on Hotels
Comment from Hotel Management
28 Nov 2022 by Takashi, Hotel Management
Hi David, thank you for your wonderful review! Many apologies for this super late reply. We are still struggling with this Expedia system... Wish you all the best!!
by A verified traveler
Posted 7 Jun 2024
部屋に洗面所、トイレ、給水が一切無い事を明確に記載して欲しいです。
2階だったのですが、男性トイレやシャワーは2階にはありません。
夜中に起きてトイレに行ったら寝ぼけて転倒のリスクもありますし、そこは強調して欲しいです。
駐車場の案内図が分かりにくい。
一方通行の路地にあるのですが、何番目の通りを入るなど明確化されないアバウト過ぎる地図を受付で借り、探しました。
フリースペースは清潔でした。
浴衣も無料で貸し出しあり。
洗面所やトイレが部屋に無い分、コスパは良いです。
Comment from Hotel Management
8 Jun 2024 by T, Hotel Management
まゆみ様この度は当館にご宿泊いただき誠にありがとうございました。ご滞在中にご不便をお掛けしたことお詫び申し上げます。また貴重なご意見をいただきありがとうございます。水回りの表記の仕方や駐車場案内図など、お客様のご意見を参考にさせていただき今後は改善していきます。またの機会をスタッフ一同お待ちしております。
