Ratings based on 951 Verified Reviews
4.8 Room cleanliness
4.7 Service & staff
4.8 Room comfort
4.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 3 Jun 2024
Thank you to the wonderful staff who were so friendly and helpful. It made our stay so enjoyable.
by A verified traveler
Posted 3 Jun 2024
Loved the layout of the room, very comfortable, quiet and nicely styled. Location was great too.
by A verified traveler
Posted 1 Jun 2024
Great location, close to the metro and walking distance to main areas to shop and eat in Kyoto. The hotel was modern and pristine, with check-in and checkout being very smooth. We would stay again!
by A verified traveler
Posted 1 Jun 2024
Great hotel. Very near to the market. Rooms were really good
by A verified traveler
Posted 1 Jun 2024
by A verified traveler
Posted 31 May 2024
We really enjoyed our stay at Cross Hotel in Kyoto
Comment from Hotel Management
3 Jun 2024 by Cross Hotel Kyoto, Hotel Management
Thank you for choosing to stay with Cross Hotel Kyoto and for your beautiful feedback.It is such a pleasure to see that you had a nice time at the hotel. We always strive to deliver the best experience for our guests so we are pleased that we were able to meet your expectations.Thank you again for your perfect rating and we look forward to welcoming you back to us soon.Warm regards, Cross Hotel Kyoto
by A verified traveler
Posted 30 May 2024
The property is attractive. Our room was beautiful. Peivate onsen was great. Breakfast buffet was delicious. Staff were very helpful.
Comment from Hotel Management
3 Jun 2024 by Cross Hotel Kyoto, Hotel Management
Thank you for choosing to stay with Cross Hotel Kyoto and for your beautiful feedback.It is such a pleasure to see that you had a nice time at the hotel.We strive to provide every guest with outstanding hospitality, and your compliments serve as an encouragement to all of us.Thank you again for your perfect rating and we look forward to welcoming you back to us soon.Warm regards, Cross Hotel Kyoto
by A verified traveler from Wilton Manors
Posted 30 May 2024
Comfortable and modern, this hotel is close to many bars and eateries. Staff is very friendly and helpful.
Comment from Hotel Management
3 Jun 2024 by Cross Hotel Kyoto, Hotel Management
Thank you for choosing to stay with Cross Hotel Kyoto and for your beautiful feedback.It is such a pleasure to see that you had a nice time at the hotel.We strive to provide every guest with outstanding hospitality, and your compliments serve as an encouragement to all of us.Thank you again for your perfect rating and we look forward to welcoming you back to us soon.Warm regards, Cross Hotel Kyoto
by A verified traveler
Posted 28 May 2024
The room is clean and cosy. The staff are friendly. The location is very nice.
Comment from Hotel Management
29 May 2024 by Cross Hotel Kyoto, Hotel Management
Thank you very much for choosing Cross Hotel Kyoto from among so many hotels and for posting a kind review!We always strive to deliver the best experience for our guests, and are delighted that you had a positive experience with us.We hope to have the opportunity to welcome you back in the future.Kind regards, Cross Hotel Kyoto
by A verified traveler
Posted 28 May 2024
What a great hotel! Really enjoyed our stay here. It is close to great restaurants and stores. The staff was extremely friendly and approachable, and the room was super clean and organized. The hotel restaurant is also really good, the dessert menu is amazing. You can't go wrong here!
Comment from Hotel Management
29 May 2024 by Cross Hotel Kyoto, Hotel Management
Thank you for choosing to stay with Cross Hotel Kyoto and for your beautiful feedback.It is such a pleasure to see that you had a nice time at the hotel. We always strive to deliver the best experience for our guests so we are pleased that we were able to meet your expectations.Thank you again for your perfect rating and we look forward to welcoming you back to us soon.Warm regards, Cross Hotel Kyoto
