Ratings based on 9 Verified Reviews
3.2 Room cleanliness
3.5 Service & staff
3.8 Room comfort
3.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 13 Feb 2024
Nothing in the room
Comment from Hotel Management
1 Mar 2024 by John, Hotel Management
Dear Hiwa, We acknowledged your feedback and action has been taken and we welcome to host you again. Thank you.
by A verified traveler
Posted 7 Mar 2023
by A verified traveler
Nice lodge with a few minor issues
Posted 31 Dec 2022 on HotelsWhen we arrived they didn't have any knowledge of our booking, even though we'd already paid. Eventually they found our booking but the room we booked wasn't available for the first night so we were downgraded for the first night. We pushed and they offered us free dinner to compensate.
The standard room is quite small and doesn't have a mosquito net. The executive room is much bigger and has a mosquito net.
The beds are clean but some parts of the room could be cleaned, i.e. cobwebs in the corners.
Breakfast was supposed to start at 7am but we arrived at 7.30 and they still hadn't finished setting up. There was an even longer wait for dinner.
The staff were very friendly and the rest of the resort was really nice. We didn't use the pool but it looked nice. There was also a little park for children.
Comment from Hotel Management
2 Jan 2023 by wanjiku, Hotel Management
thankyou for your honest feedback and we hope to rectify on the highlighted areas to ensure customer satisfaction and value for money.
by A verified traveler
Posted 26 Dec 2022
The property should not be on Expedia.. The staff are exceptional but the management is very poor. I would not recommend anyone to visit the place. We were a family of 10. Very disappointed.
Comment from Hotel Management
2 Jan 2023 by wanjiku, Hotel Management
hello Mercy we apologise for the inconvience caused and our marketing departement will get in touch to see how to amend it.we appreciate your honest opinion
by A verified traveler from Mapleton
Posted 19 Jan 2022
by A verified traveler
Hidden Treasure
Posted 25 Oct 2021 on HotelsComment from Hotel Management
26 Oct 2021 by BERNARD, Hotel Management
Dear Jennifer,
It was indeed a pleasure hosting you most recently at our place. Thank your so much for your great review and we are looking forward to welcoming you back again in not a distant future.
Kind regards
Bernard
by A verified traveler from Kenya
Posted 6 Jan 2020
The dining menu was very limited. 2 chicken options and a beef option.
by A verified traveler
Cannot book through Hotels.com
Posted 13 Apr 2019 on HotelsComfortable nice place to stay, with one very large snag. You apparently CANNOT book this hotel through Hotels.com. They will ask you to call Hotels.com to get a refund so that so you pay them directly. So I spent about 6 hours of my stay on the phone with rude Hotels.com staff and going back and forth between them and hotel management trying to figure out an issue that should NOT be the responsibility of the consumer. I was told there was no financial relationship between the two and that Hotels.com could not pay Dove Nest for the booking. I, then became the mediator between the two, trying to resolve an issue that was not mine to resolve. I was then told to not use Hotels.com to book this hotel, as if I should have had prior knowledge that this fiasco would happen. Do not book this hotel unless you want to waste your time trying to explain that if a booking is listed on a booking portal, it generally means that they have a business relationship and that if they do not, that they should be all hands on deck because a very reputable website is stealing from them. I had twelve hours to rest and finally have access to internet to get some work done - 6 of which were spent correcting mistakes made by hotel management and Hotels.com
Recommended
for Everyoneby A verified traveler
Posted 7 Jun 2018
Rooms were basic with few additional facilities. Breakfast was great!
