Ratings based on 90 Verified Reviews
4.3 Room cleanliness
4.4 Service & staff
4.1 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 22 Mar 2024
Weston was a perfect location for an early flight out of Wilson Airport. My wife and I were given an upgrade to a King bed. I was pleasantly surprised that they shuttled us to the airport without a fee. The food was sincerely fantastic. The only “complaint” I had was the air conditioning was not reliable. They front desk did supply us with a floor fan to help.
Comment from Hotel Management
22 Mar 2024 by E, Hotel Management
Hi Richard,Our sincere appreciation for your feedback,we sincerely apologize for the air conditioning and we are working on this are to ensure your comfort in the near future stay.
by A verified traveler
Great hotel next to Wilson Airport
Posted 18 Mar 2024 on HotelsLovely hotel in convenient location. Staff very friendly and helpful.
Comment from Hotel Management
19 Mar 2024 by EA, Hotel Management
Our sincere appreciation for your post stay review on us.We are glad to have met your service expectations.looking forward to hosting you in your future travels to Nairobi
by A verified traveler
Posted 8 Mar 2024
We stayed 2 nights in room A204 which overlooks an outdoor pool and bar/restaurant. Both nights we couldn’t sleep due to very noisy people outside and inside too. They made a racket until 3 am. The interior has mostly tile and hard surfaces so noise travels. Guest room doors slam shut with loud bangs. I complained to the management, but it had no effect. If you like to party until the wee hours, then this could be your place.
Comment from Hotel Management
14 Mar 2024 by ZE, Hotel Management
Hi Edwin,We appreciate your time to give us your review on previous stay with us.Our sincere apologies for not meeting your service expectation and we have taken note of the issues raised and we are working to rectify the same to ensure the best is offered to our guests.once again our apologies and thank you for the highlight
by A verified traveler
Posted 16 Feb 2024 on Hotels
Comment from Hotel Management
17 Feb 2024 by ER, Hotel Management
Hi Joan.We appreciate you for sharing your review on your previous stay with us and we are glad to have met your service expectation.We look forward to hosting you in your future travels to Nairobi
by A verified traveler
Posted 16 Feb 2024
Lovely helpful staff and nothing was a problem
Comment from Hotel Management
16 Feb 2024 by ER, Hotel Management
Hi David,Thank you for your post stay feedback and we are glad to have met your your service expectation.We look forward to hosting in your future travels
by A verified traveler
Posted 25 Jan 2024
Comment from Hotel Management
22 Mar 2024 by E, Hotel Management
Thank you Theresa,we appreciate your feedback
by A verified traveler
Posted 26 Dec 2023 on Hotels
mosquitoes and disconnectedness of wifi are disturbing.
Comment from Hotel Management
30 Jan 2024 by EA, Hotel Management
Thank you for giving us your feedback we shall work on the areas mentioned to serve you better.
by A verified traveler
Posted 20 Nov 2023
Comment from Hotel Management
30 Jan 2024 by EA, Hotel Management
Thank you for your feed back .
by A verified traveler
Posted 18 Sep 2023
Nice friendly staff excellent food choices
Comment from Hotel Management
19 Sep 2023 by ER, Hotel Management
Thanks Lewis,we look forward to hosting you in your future stay
by A verified traveler
Great for safari start / end
Posted 9 Sep 2023 on HotelsComfortable stay, great service. Very close to Wilson airport
Comment from Hotel Management
12 Sep 2023 by ER, Hotel Management
Thank you Richard for your feed back and we look forward to hosting you in future.
