Ratings based on 186 Verified Reviews
4.7 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 28 Apr 2024
For years I have visited Nairobi on business and I have to say this is probably the best hotel in the city. I spent one week here and I did not want to leave. Facilities are modern, clean and comfortable, food is absolutely delicious but most importantly, every single member of the staff is there to help, to greet you with a smile and to make your day better. A true example of Kenyan hospitality. From the moment you are picked up at the airport, to the moment you are dropped off again, there is always someone ready to help. I will come back.
Comment from Hotel Management
29 Apr 2024 by Peter, Hotel Management
Dear MarianaMany thanks for choosing Trademark as your preferred Hotel and for taking your precious time to share such a wonderful review.We are thrilled to learn that you enjoyed your stay with us, providing a clean and comfortable environment for our guests is our top priority and we are happy to read that you found our accommodation, food and shuttle services to your satisfaction.We take pride in our friendly and attentive staff. We appreciate your kind words about them and rest assure shall be shared with them.We look forward to hosting you again in the near future
by A verified traveler
Posted 21 Apr 2024
A great experience
Comment from Hotel Management
21 Apr 2024 by Peter, Hotel Management
Dear DaruoshWe appreciate that you took your precious time to share your review.We are delighted to learn that you had a great experience with us.We look forward to hosting you again in the very near future for another memorable experience.
by A verified traveler
Posted 14 Apr 2024
Friendly staff, quietness, cleanliness and dinning facilities within the surrounding/compound.
Comment from Hotel Management
16 Apr 2024 by Peter, Hotel Management
Dear MussieThank you for choosing Trademark Hotel and for sharing your review.We are delighted to have hosted you and are glad that you enjoyed your stay with us. We look forward to hosting you again in the near future.
by A verified traveler
Posted 11 Apr 2024
Great hotel slots around the area and friendly staff highly recommend
Comment from Hotel Management
11 Apr 2024 by Peter, Hotel Management
Dear JonathanWe appreciate that you chose Trademark Hotel to host you and for taking your time to share your wonderful feedback.We are delighted that you enjoyed your stay, the proximity of the Hotel and the hospitality of our staff.We look forward to your next visit
by A verified traveler from Kendrick
Posted 3 Apr 2024
The breakfast buffet is outstanding and the staff is very professional. The location adjoining the Village Market provides great dining options and a safe place to kill time. The only downside of this hotel is location to other areas of Nairobi can be difficult with heavy traffic. For me, it’s a perfect place and location for what I am doing.
Comment from Hotel Management
4 Apr 2024 by Peter, Hotel Management
Dear RobertThank you for choosing Trademark and for sharing such a wonderful review.We are delighted that you enjoyed our culinary offerings, our professional staff and the proximity to the Village Market mall.We look forward to hosting you again in the very near future.
by A verified traveler
Posted 1 Apr 2024
Property located within proximity of all amenities
Comment from Hotel Management
3 Apr 2024 by Peter, Hotel Management
Dear SaruMany thanks for choosing us to host you and for sharing your review.Our proximity to Village market mall is quite unique and one can get whatever they require very easily.We look forward to hosting you again very soon
by A verified traveler
Posted 22 Mar 2024
Safe
Comment from Hotel Management
23 Mar 2024 by Peter, Hotel Management
Dear KaraThank you for choosing Trademark and for taking time to highly rate us.We are glad to have noted that you felt safe.We look forward to hosting you again in the near future for another memorable experience.
by A verified traveler from Washington
Posted 12 Mar 2024
Convenient and perfectly nice hotel in Gigiri.
Comment from Hotel Management
12 Mar 2024 by Peter, Hotel Management
Dear ChristineMany thanks for choosing Trademark and for reviewing us.We look forward to hosting you again.
by A verified traveler
Posted 7 Mar 2024
Great location for shopping and eating. Roof top pool is great, rooms are average, so quality for what you pay is below average!!
Comment from Hotel Management
7 Mar 2024 by Peter, Hotel Management
Dear DanielMany thanks for choosing Trademark and for taking your time to share your feedback and sentiments.We look forward to hosting you again
by A verified traveler from Geneva
Posted 3 Mar 2024
Excellent location, good food, professional and friendly staff. Highly recommend.
Comment from Hotel Management
4 Mar 2024 by Peter, Hotel Management
Dear KarenMany thanks for choosing Trademark to host you and for taking your time to review us.We are delighted to learn that you enjoyed your stay and look forward to hosting you again very soon.
