Ratings based on 92 Verified Reviews
4.4 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 26 Mar 2024
Staff were friendly and helpful to meet any of my needs.
The buffet breakfast was average but all I needed. The room was comfortable and the Hotel was in a good location for where I needed to go.
by A verified traveler
Posted 22 Mar 2024
Everything was good
by A verified traveler
Posted 19 Mar 2024
I enjoyed my stay. 💜
by A verified traveler
Posted 8 Mar 2024
Expedia is awful
Comment from Hotel Management
11 Mar 2024 by James - GM, Hotel Management
Dear Chris,Thank you for staying with us and we appreciate you taking time to review us. We would appreciate if you could give us a detailed account of your experience to help us improve. We look forward to your feedback.
by A verified traveler
Posted 20 Dec 2023
I really liked this hotel! I only stayed for 1 night but would like to stay again if I'm in the area. As a lone female traveller I am always conscious of safety.
There is a plaza less then 1 minute where there are many food and eating options and there were also a few lively bars within a short walking distance also
There were not many street lights at night but the area was busy enough on a Friday night
There is no hotel airport free shuttle, you have to pay for it and mine never showed up! I therefore ordered an Uber and it was only about £5 to airport
Really nice decor and helpful staff
Comment from Hotel Management
21 Dec 2023 by Management, Hotel Management
Dear Rishona,Thank you for sharing your positive experience with us! We're delighted to hear that you enjoyed your stay, found our hotel appealing, and appreciated the helpful staff. We apologize for any inconvenience with the airport shuttle but are pleased to hear you found a convenient alternative. We look forward to the possibility of hosting you again whenever you're in the area.Best regards,The Monarch Boutique Hotel
by A verified traveler
Posted 14 Dec 2023 on Hotels
Comment from Hotel Management
21 Dec 2023 by Management, Hotel Management
Thank you for the perfect rating! We're thrilled to hear you had an excellent experience and hope to welcome you back soon.
by A verified traveler
Posted 20 Aug 2023
Nothing unique. If there's such a thing as false advertising, this booking was it. The rooms could really use a spruce up. The linen is overdue for replacement, not sure why you call it premium? My bad, I should have paid attention to the other reviews before confirmation of booking. Plus the VIP perk (round-trip airport pick and drop) -- why offer something you intend to charge me for? I'd still have booked with or without the perk. The ping-pong between Expedia and the Monarch staff just left me feeling frustrated and used... The fact though that no one at the hotel acknowledged my booking or email inquiries until check-in/out is the reason I'm giving you a low rating. Do better, The Monarch/Expedia.
by A verified traveler
Posted 14 Aug 2023 on Hotels
by A verified traveler
Posted 12 Jul 2023 on Hotels
Overall, it was an okay stay. Although you're able to hear noises from the floor above - where conferences are held and noises from the corridor as well. The breakfast is pricey compared to what is served - you only have the option to get their buffet and menu/ala carte is not available for breakfast. I have to say their restaurant menu is good though and reasonably priced as well. I feel very safe as well. The reception turned off the wifi when I wanted to book an Uber rather than using their service - not great!
by A verified traveler
Posted 14 Apr 2023 on Ebookers
The bedroom was spacious and clean. The bed was very comfortable and I slept well.
The food was terrible.
The staff were very chatty but I did not like the fact that many were trying to see what they could get from me. In particular several wanted me to sponsor their move to Ireland where I would organise work for them.
I have been to Kenya 24 times and stayed in hotels of all standards but this stands out for the reasons already mentioned. I would not recommend this hotel at all.
