Ratings based on 324 Verified Reviews
4.5 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 2 Jun 2024
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by A verified traveler from Virginia Beach
Posted 1 May 2024
by A verified traveler
Posted 1 May 2024
by A verified traveler from Saipan
Posted 26 Apr 2024
This is a nice hotel with good dining on the premises. We liked the larger rooms.
by A verified traveler
Posted 16 Apr 2024
It was alright. People were friendly.
by A verified traveler
Posted 16 Apr 2024
Great experience
by A verified traveler
Posted 20 Mar 2024
by A verified traveler
Posted 29 Feb 2024 on Travelocity
The staff was great. Special thats to Jefferson, Jane and Anthony. Walking outside the hotel was not easy or something I will do again. However I will choose this hotel on my next visit. If you are a party person you have to go westlands.
Comment from Hotel Management
7 Mar 2024 by Yasmine, Hotel Management
Dear Jerry,Thank you for sharing your feedback with us following your stay at Boma Nairobi.We're thrilled to hear that you had a positive experience with our staff, particularly Jefferson, Jane, and Anthony. We will be sure to pass along your compliments to them.We apologize if you encountered difficulties walking outside the hotel. We understand the importance of our guests' safety and comfort, and we will take your feedback into consideration as we strive to improve.We're delighted to know that despite this inconvenience, you would choose to stay with us again on your next visit. Your loyalty is greatly appreciated, and we look forward to welcoming you back.Thank you once again for choosing Boma Nairobi. Best RegardsYasmine EidCluster General Manager
by A verified traveler
Fantastic Hotel
Posted 24 Feb 2024 on HotelsThis is a fantastic hotel in a great location for Nairobi airport, Nairobi National Park and the Giraffe Centre all south of the city. The rooms were very spacious with a powerful shower. The breakfast was fantastic as was the evening meal options. We used this hotel for a couple of days rest after our safari and we couldn’t have asked for better.
Comment from Hotel Management
7 Mar 2024 by Yasmine, Hotel Management
Dear James,Thank you for your glowing review of your recent stay at Boma Nairobi.We are thrilled to hear that you found our hotel fantastic and enjoyed its convenient location for accessing Nairobi airport, Nairobi National Park, and the Giraffe Centre. Our team takes great pride in providing spacious rooms with powerful showers to ensure your comfort, and we are delighted that you found them to your satisfaction.It's wonderful to hear that you enjoyed our fantastic breakfast and evening meal options. We strive to offer delicious and varied dining experiences to our guests, and we're glad we could exceed your expectations.We're especially pleased that you chose Boma Nairobi for your post-safari rest and that we could provide you with the relaxation you needed after your adventures. Your satisfaction is our utmost priority, and we're thrilled that we could contribute to making your stay memorable.We will certainly share your kind words with our staff, as they work hard to ensure that every guest has a wonderful experience with us.Thank you once again for choosing Boma Nairobi. We look forward to welcoming you back in the future for another exceptional stay.Best RegardsYasmine EidCluster General Manager
by A verified traveler
Posted 12 Feb 2024
Positives: appreciate that had lovely breakfast, affordable dinner, a gym, and a pool. Staff very helpful.
Things to improve: wifi very poor, not all outlets work at all, esp by pool, pool closes at 6-7 pm (should be 8-9), no ice cubes available about 1/2 time, and shower in my room very small w door opening inward--no way to avoid water on bathroom floor, and a person larger than myself couldnt close the shower door once in the shower. Room 2512. Also, you can't tip staff when paying w credit card unless have cash.
Comment from Hotel Management
22 Feb 2024 by Yasmine, Hotel Management
Dear Tara,Thank you for choosing to stay with us and for taking the time to share your feedback. We're delighted to hear that you enjoyed our lovely breakfast, affordable dinner options, and the convenience of our gym and pool facilities. It's always rewarding to know that our staff's helpfulness contributed positively to your experience.We appreciate your constructive comments regarding areas for improvement. Please accept our apologies for any inconvenience you experienced with the wifi connectivity and the functionality of outlets, especially by the pool area. Rest assured, we'll address these issues promptly to enhance our guests' experience.Regarding the pool hours, we'll certainly consider to better accommodate our guests' schedules. Additionally, we apologize for the inconvenience regarding the availability of ice cubes and the size of the shower in your room. Your feedback is invaluable as we strive to make necessary improvements.Regarding tipping, we apologize for any confusion. We'll explore additional options to make tipping more convenient for our guests, including accepting tips via credit card payments.Thank you once again for sharing your insights, and we hope to have the opportunity to welcome you back for an even better experience in the future.Warm regards,Yasmine EidCluster General Manager
