Ratings based on 17 Verified Reviews
3.1 Room cleanliness
3.2 Service & staff
3.1 Room comfort
2.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 10 Jan 2024 on Hotels
by A verified traveler
Posted 1 Jan 2024
The rooms are run down for the price I paid and the bed was squawking with every turn I made. The bath tab had molds. I have spent the night in a cheaper and much better hotel in Ruiru.
by A verified traveler
TERRIBLE
Posted 23 Jan 2023 on HotelsGarbage hotel had booked 13 nights and just stayed one. Nothing is as advertised. Deluxe room with no microwave and no mini fridge. No safe in the room and they post signs in the room that they are not responsible for your belongings. You can hear sounds from rooms 3 door down. STAY AWAY!!!!!
by A verified traveler
It was ok but bathing water was just warm next mng
Posted 22 Sep 2022 on HotelsComment from Hotel Management
22 Sep 2022 by Rainbow Ruiru Resort, Hotel Management
Hi Fahad, thank you for staying with us it was a pleasure hosting you.
by A verified traveler
Posted 25 Sep 2021
Forced to park way too far from the property, literally deep in the woods, and walk to the hotel. Due to the fact that the bar open to public and there are live performances they get priority not the residents.
Had to beg for the assistance to bring luggage to my room, the sleeping front desk personnel protesting she was working “ alone” I don’t do the staffing, so can not help how many staff are on duty.
by A verified traveler
Posted 18 Sep 2021 on Hotels
Comment from Hotel Management
19 Sep 2021 by JC, Hotel Management
Hello,
Please share with us the challenges you are facing.
by A verified traveler
Posted 26 Mar 2021
Everything was excellent.agood place to be and relax and to refer people to.
by A verified traveler
Ok place to stay, not rushing back to stay again
Posted 21 Feb 2021 on HotelsThe resort is in need of updating, no hot water, no fridge, in general it was ok, clean and comfortable for the price....
Comment from Hotel Management
21 Feb 2021 by JC, Hotel Management
Thank you for taking the time to review our property.
We will work on the issues highlighted to ensure you have the best stay.
by A verified traveler from Germany
Posted 19 Oct 2019
THE WORST CUSTOMER SERVICE EVER. THERES A BROWN LADY WITH SHORT HAIR THAT TREATS PEOPLE WITH SO MUCH HATE. MY HUSBAND AND I WILL NEVER STAYING THERE AGAIN.
ROOM SERVICE TAKES TWO HOURS LONG.
Comment from Hotel Management
19 Oct 2019 by JC, Hotel Management
Thank you for taking the time to review our property.
We apologize for the terrible experience faced. We will certainly work on improving the issues raised.
by A verified traveler from California
Posted 17 Oct 2019
The worst customer service I have ever experienced. When checking out they act like you’ll run away with their little money even though they have your credit card on file. If you’re white they treat you like a god. But if you’re African you’re discriminated against. Pathetic place to stay. I won’t recommend it to my worst enemy. Stay away
