Ratings based on 160 Verified Reviews
4.6 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 13 Feb 2024 on Hotels
Comment from Hotel Management
12 Jun 2024 by Videar, Hotel Management
Dear OgnjenThank you for choosing to stay with us and for the positive feedback. We look forward to hosting you againKind RegardsLoyalty Services Manager
by A verified traveler
Posted 29 Jan 2024 on Hotels
Comment from Hotel Management
12 Jun 2024 by Videar, Hotel Management
Dear JoleneThank you for choosing to stay with us and for the positive feedback. We look forward to hosting you againKind RegardsLoyalty Services Manager
by A verified traveler
Posted 5 Jan 2024
Comment from Hotel Management
12 Jun 2024 by Videar, Hotel Management
Dear Rico,Thank you for choosing to stay with us and for the positive feedback. We look forward to hosting you againKind RegardsLoyalty Services Manager
by A verified traveler
Posted 2 Jan 2024
The property and staff are first class.
Suggest more sun lounges around the pool
Would return in a heartbeat
Comment from Hotel Management
12 Jun 2024 by Videar, Hotel Management
Dear MarieThank you for choosing to stay with us and for the positive feedback. We look forward to hosting you againKind RegardsLoyalty Services Manager
by A verified traveler from Vero Beach
Posted 13 Oct 2023
This was certainly a grand dame 40 years ago when my wife first stayed at The Norfolk, but we found the place tired and the whole routine a bit sketchy. We were given a room that was not what we booked (booking specifically called for a King bed, but we received a Queen and the hotel staff tried to convince us that indeed the bed was a "King-like" bed). I was given two separate quotes for a car service, one twice the other, and both were a multiple of what Uber quoted for the same ride. I sat outside enjoying a cigar and a waieter asked me if i had an "extra cigar" for him. That's never happened to me anywhere. Also of note, the manager was quite welcoming until he saw we had a problem with the room and he then disappeared faster than you could imagine. Indeed it's a grand dame that has seen better days.
Comment from Hotel Management
12 Jun 2024 by Videar, Hotel Management
Dear Stephen We sincerely apologize for delayed response.We regret that your stay with us did not meet your expectations and we did take all the issues raised and have been addressed as required.we do hope that you can give us a chance to enhance your stay during your next visit.
by A verified traveler
Posted 30 Sep 2023
Awesome staff great room and pool
by A verified traveler from Chicago
Posted 13 Sep 2023
Comment from Hotel Management
12 Jun 2024 by Videar, Hotel Management
Dear AliciaThank you for choosing to stay with us and for the positive feedback. We look forward to hosting you againKind RegardsLoyalty Services Manager
by A verified traveler
Posted 27 Aug 2023 on Hotels
Comment from Hotel Management
12 Jun 2024 by Videar, Hotel Management
Thank you for choosing to stay with us and for the positive feedback. We look forward to hosting you againKind RegardsLoyalty Services Manager
by A verified traveler
Posted 7 Aug 2023
Comment from Hotel Management
12 Jun 2024 by Videar, Hotel Management
Thank you for choosing to stay with us and for the positive feedback. We look forward to hosting you againKind RegardsLoyalty Services Manager
by A verified traveler
Posted 27 Jun 2023
Comment from Hotel Management
12 Jun 2024 by Videar, Hotel Management
Thank you for choosing to stay with us and for the positive feedback. We look forward to hosting you againKind RegardsLoyalty Services Manager
