Ratings based on 13 Verified Reviews
4.2 Room cleanliness
3.0 Service & staff
2.0 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 5 Jun 2024
They don’t let you know it’s a shared apartment until you check in.. for my case, two males entered the house at 1 o’clock nighttime, and said they paid the same apartment. I was with my wife and felt so embarrassed since we were both enjoying our time. I have never taken my wife to a lodging and it looked the same way in that apartment.
by A verified traveler
Posted 27 May 2024
Lovely place
by A verified traveler
Posted 27 May 2024
Lovely place in westlands very good service esp Shila was best housekeeping will go there again
Comment from Hotel Management
27 May 2024 by Rachael. , Hotel Management
Hello Mary. Thank you for the positive feedback. We look forward to hosting you again, and will be sure to appreciate Shila for the the good housekeeping. Thank you.
by A verified traveler
Posted 1 May 2024
They brought someone to sleep/they rented out the 2nd room. Who does that?
Am glad the 2nd guest refused to share.
I wasnt their, my mom was when the 2nd guest came, if i were there...i would have raised hell.
Comment from Hotel Management
27 May 2024 by Rachael, Hotel Management
Hello Rebecca,Apologies for the inconvenience caused. The room that had been booked was in a shared apartment. The private room was ensuite but the living room and kitchen were shared. Once again, apologies for the miscommunication, as we look to ensure our guests get the best possible stay on our property. Thank you.
by A verified traveler
Posted 25 Apr 2024
Nice and convenient
Comment from Hotel Management
27 May 2024 by Rachael., Hotel Management
Thank you for the positive review. We look forward to hosting you again in future.
by A verified traveler
Posted 19 Mar 2024
Comment from Hotel Management
27 May 2024 by Rachael, Hotel Management
Thank you Vishnu for your positive review. We look forward to hosting you again.
by A verified traveler
Not Satisfied
Posted 12 Mar 2024 on HotelsI paid in advance for a three night stay in a private apartment. When I arrived I was informed that I had paid for a shared apartment with two other occupants. Therefore, after 12am I had to look for alternate accommodation. I requested a refund from Hotels.com and I still have not received a response.
by A verified traveler
Posted 26 Feb 2024
by A verified traveler
Posted 20 Feb 2024
I honestly felt at home.Definitely my go to place.
Comment from Hotel Management
6 Mar 2024 by Property Manager, Hotel Management
Thank you for staying with us and we look forward to hosting you again when you are in Nairobi.
by A verified traveler
Posted 14 Jan 2024
Erica Residences was a great fit for our family for the budget that we had. It is an 8-story apartment building with a reception office on the 3rd floor. Someone from reception reached out to us prior to our arrival and gave us clear instructions for checking in which was especially helpful as we arrived in the middle of the night. The next morning, reception checked in on us to make sure everything was okay. We had a broken coffee pot and a light out in the bathroom and they replaced both within a few hours. The 4-bedroom deluxe apartment is technically a 3-bedroom apartment with an additional studio attached through the outside balcony. We weren't aware of this ahead of time, but it worked well for our family since our parents were traveling with us. It gave them a bit of their own space and yet still fully connected to our apartment. The apartment was well labeled in Google Maps so it was easy for us to get Ubers to get around town. There is a small grocery store/pharmacy within a 5 minute walk where we were able to get bread, eggs, milk, chips, a few fresh produce, and ice cream. Erica Residences has its own housekeeping staff that came in and changed linens and cleaned twice during our week long stay. Overall, it was a really great property.
*The only reason I gave it a 4 for property condition was that some of the cabinets are starting to take some wear and tear (loose or missing handles or a broken shelf).
Comment from Hotel Management
6 Mar 2024 by Property Manager, Hotel Management
Thank you Matthew for your honest and great review of our property. We appreciate that you chose to stay with us. We shall check on the wear and tear but am happy you enjoyed your stay. We look forward to hosting you again when you are in Kenya.
