Ratings based on 11 Verified Reviews
3.8 Room cleanliness
3.5 Service & staff
4.0 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 11 May 2024
by A verified traveler
Posted 14 Jun 2022
It was very disappointing to stay here, even we have booked with dinner, they refused to serve it ,location of resort is very remote and they do not provide any pick and drop facilities from hotel
Amenities are not complete in room.
Comment from Hotel Management
17 Jul 2022 by Asst Manager Front-Office, Hotel Management
Dear Mr. Achin
Greetings from The Fern Hillside Resort Bhimtal !!
At the outset I would like to begin by thanking you for your stay at The Fern Bhimtal and would deeply regret the unsatisfying experience as narrated by you. We are in the hospitality industry and your expectations were the very basic wherein we have faltered. Necessary action is taken based on your feedback and your feedback is shared with team. Would request you to please treat the above experience in isolation and give us another opportunity of serving would personally ensure to carve out the best experience possible.
Warm Regards
Harish Singh
Asst Manager Front-Office
The Fern Hillside Resort Bhimtal
by A verified traveler from New Delhi
Posted 28 Dec 2020
This is a 2 Star hotel, Rooms are completely different from the pictures.
Restaurant serves food in used utensils.
Comment from Hotel Management
28 Dec 2020 by Alok Sharma , Hotel Management
Dear Mr. Mayank
Greetings of the day!!
Thank you for your feedback updates, as per your online booking for Wintergreen room, We accommodated you in the same room. Regarding your feedback of restaurant dirty utensils (In the bread basket, you find Cherms of papad) We apolozy for the same and as said We had already given discount on your food bills, as regards of our discussion.
As this is not regular feature, But We accept our mistakes done by our Restaurant Team, Apolozy for the same. and promise not to repeat future.
We look forward to welcoming you back to The Fern Hillside Resort Bhimtal in the near future.
Warm Regards
Alok Sharma
Resort Manager
The Fern Hillside Resort Bhimtal
by A verified traveler
Posted 10 Jan 2019
by A verified traveler from Mumbai
Posted 29 Dec 2018
Everything was good, except for hot water facility.
by A verified traveler from NEW DELHI
GOOD PROPERTY BUT POORMANAGEMNT Room notmade ready
Posted 28 May 2018
Pros: property
kitchen
Cons: coordination between various departments.
Location: good property ...with nice view ....that's it...
There was rarely any essential items in the bathroom
things missing were :
1.Soap ( only 1 ) no soap near washbasin
2. Conditioner
3.Bathroom dustbin
4.just 1 towel
5.No hot water
Had to call everytime to get it replineshed.
Housekeeping guy said he was not aware of check-in so kept the geyser off from main switch....poor coordination.
Room is not the same as is shown on website of hotel.
There is no chair , no electronic locker to keep your valuables.
Manager confirmed rooms are new ( about 1 month old ),,so we are arranging the lockers.
There was no one to help near swimming pool.( attendant )
then , no water ball or extra tube for kids.
It seems ....better rooms are given to fern club members ( told by 1 of staff )....
then why expedia ????
Whether expedia has done any due diligence to get room empanelled or its fern treatment to expedia .....remain to be answered.
Frankly not impressed.
Persons contacted
Mr. Charu , Mr Rajendra Prasad .....
just lip servicing done ....
Room no - 409
checked on 25-05-2018.
by ANGEL RAJAN
Good Resort-Torturous Approach Road-3* Hospitality
Posted 9 Jul 2017 on HotelsOverall the stay was good. The views from Fern Club Premium rooms are great. I had earlier booked Wintergreen Room after reading the description which says - Hill View! Sorry to say that description is misleading. The wintergreen rooms are small pigeon holes with rotten views! Fern Club Premium rooms are the best as they come with a small balcony and have great views from there. Fern Club Rooms are also ok but they dont have a balcony. The upgrade charge at Hotel from Wintergreen to Fern Club Premium Room was atrociously high - Rs. 2500/night - though we ultimately did manage a better rate - thanks to the reception manager. My advice is to book the Premium Room itself upfront online - as you will get a better rate without hackling.
Now the negative parts: The approach road is really bad! Infact its not a road-its a mountain rally path. With a 5 month kid we didn't dare to go down for sightseeing as it was raining badly for 3 days and we stayed stuck in our room & enjoyed great views from balcony.
The hospitality needs a bit more professionalism. At best i could rate it 3 star. The cutlery was visibly dirty many times. Tea & Coffee were pathetic. No Cappuccino! Come on man! Thats kinda basic nowadays! There is no fresh supply of non-veg on a daily basis & the menu is limited! Understandable as occupancy is often low and maintaining the same levels of supply is often not viable. The good thing is staff was honest about it !
Recommended
for Everyoneby A verified traveler
Posted 26 Jun 2017
It was really a nice experience specially with family. Kids enjoyed a lot the option of lots of playing activities within the premises. Large space to move within the premises. Good food. Supportive staff. Only issue is approach road to the hotel.
by Puneet
Good. Can be great.
Posted 20 May 2017 on HotelsEverything is good about this place except a bit of service and clealiness (mainly in dining area).
Excellent location , Good Rooms.Great outdoors.
Guys pls match your service to this.
by A verified traveler
Posted 23 Nov 2016 on Hotels
