Ratings based on 168 Verified Reviews
4.2 Room cleanliness
4.3 Service & staff
4.0 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler from Bremerton
Posted 15 May 2024
Awesome staff and very accommodating
They treat us with respect
Comment from Hotel Management
16 May 2024 by Kat, Hotel Management
Thank you for your kind words! We're thrilled to hear that our staff made your stay enjoyable and treated you with respect. Providing exceptional service is always our top priority, and it's wonderful to know that we succeeded in making your experience memorable. We hope to welcome you back soon for another fantastic stay! If there's anything else we can do to enhance your next visit, please don't hesitate to let us know.
by A verified traveler
Posted 1 May 2024
Accessible.
Comment from Hotel Management
4 May 2024 by Kat, Hotel Management
Hi Ms. Fe! Greetings! Thank you for your glowing feedback! We look forward to hosting you again soon!
by A verified traveler
Posted 15 Apr 2024
Comment from Hotel Management
4 May 2024 by Kat, Hotel Management
Hi Ms. Annabelle! Thank you for your feedback! See you again soon!
by A verified traveler
Great service
Posted 11 Mar 2024 on HotelsThe customer service representatives are very professional and courteous.
Comment from Hotel Management
7 Apr 2024 by Kat, Hotel Management
Dear Mr. Tomas, Thank you for taking the time to share your experience with us. We are thrilled to hear that you found our customer service representatives to be professional and courteous. Providing exceptional service is at the heart of what we do, and it's always rewarding to receive such positive feedback.Your kind words will be shared with our team, as they serve as motivation to continue delivering outstanding service to all our guests.We look forward to welcoming you back for another wonderful stay in the future.Warm regards,Katrina Michelle Zulueta Reservations Yield Manager - OIC
by A verified traveler
Posted 10 Mar 2024 on Hotels
Comment from Hotel Management
7 Apr 2024 by Kat, Hotel Management
Hi Mr. Nicolas!Thank you for the nice review and we hope you enjoyed your stay with us. Looking forward to welcoming you back soon! Warm regards, Katrina Michelle Zulueta Reservations Yield Manager - OIC
by A verified traveler
Posted 11 Feb 2024 on Orbitz
We will be back
Comment from Hotel Management
26 Feb 2024 by Kat, Hotel Management
Hi Mr. Sylvester! Thank you for your kind words! We're thrilled to hear that you enjoyed your stay with us and that you plan to return. Our team works hard to provide exceptional service and a comfortable experience for all our guests, and it's always rewarding to know that our efforts are appreciated.We can't wait to welcome you back on your next visit. If there's anything specific you'd like us to prepare or any special requests you have for your next stay, please feel free to let us know in advance, and we'll do our best to accommodate you.Once again, thank you for choosing to stay with us, and we look forward to seeing you again soon!Best regards, Katrina Michelle ZuluetaReservations Yield Manager - OIC
by A verified traveler
Posted 6 Feb 2024
Complimentary airport shuttle is a plus. Very efficient, polite, accomodating staff.
Comment from Hotel Management
10 Feb 2024 by Kat, Hotel Management
Dear Mr. TomasThank you for sharing your positive feedback with us following your recent stay at our hotel.We are delighted to hear that you appreciated our complimentary airport shuttle service. Providing convenient amenities like this is important to us, and we're glad it added value to your stay.Additionally, we're thrilled that you found our staff to be efficient, polite, and accommodating. Ensuring our guests feel welcomed and well taken care of is a top priority for us, and we're glad our team members exceeded your expectations.Thank you for choosing to stay with us, and we look forward to welcoming you back in the future.
by A verified traveler
Posted 2 Feb 2024
Very nice hotel, staff are very nice & helpful, very clean, food is excellent, good location, area around the hotel is just a little busy, otherwise highly recommended hotel.
Comment from Hotel Management
10 Feb 2024 by Kat, Hotel Management
Dear Mr. Tomas, Thank you for choosing to stay at Villa Caceres Hotel and for taking the time to share your feedback with us.We are delighted to hear that you had a very nice experience during your stay and that you found our staff to be very nice and helpful. Providing exceptional service and ensuring our guests feel welcome and supported is a top priority for us, and we are thrilled that our team members exceeded your expectations.We're also pleased that you found our hotel to be very clean and enjoyed the excellent food we offer. Maintaining a high standard of cleanliness and providing delicious meals are important aspects of our commitment to guest satisfaction.While we understand your observation about the area around the hotel being a little busy, we're glad to know that it didn't detract from your overall positive experience.Thank you for recommending Villa Caceres Hotel, and we look forward to welcoming you back in the future for another enjoyable stay.
by A verified traveler from Dubai
Posted 30 Nov 2023
All staff was helpful. The service was exceptional!
Comment from Hotel Management
1 Dec 2023 by Kat, Hotel Management
Dear Mr. Hisham,We are sincerely grateful for your kind words regarding your recent stay at Villa Caceres Hotel. Your feedback, highlighting that "All staff was helpful, and the service was exceptional," brightened our day.Our team is dedicated to providing the highest level of service, and knowing that we made a positive impact on your experience is truly rewarding.If there are specific instances or team members you would like to commend, we would love to share your praise with them. Your feedback serves as motivation to continue delivering outstanding service to all our guests.Thank you for choosing Villa Caceres Hotel. We appreciate your patronage and look forward to the pleasure of serving you again in the future.Best regards,Katrina Michelle Zulueta Reservations Yield Manager - OIC
by A verified traveler
Posted 26 Nov 2023
Staff was excellent
Comment from Hotel Management
1 Dec 2023 by Kat, Hotel Management
Dear Mr. Scott,Thank you for taking the time to share your feedback! We're thrilled to hear that you found our staff excellent during your stay at Villa Caceres Hotel.Our team takes great pride in providing top-notch service, and your kind words are truly appreciated. It's always our goal to make our guests feel welcome and attended to, and we're delighted to know that we achieved that during your visit.If there's anything specific about our staff members that stood out to you, or if you have any suggestions on how we can make your next stay even more enjoyable, please feel free to let us know.We hope to have the pleasure of welcoming you back to in the near future. Thank you for choosing us for your accommodation needs.Best regards,Katrina Michelle Zulueta Reservations Yield Manager - OIC
