Ratings based on 473 Verified Reviews
4.5 Room cleanliness
4.6 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 6 Jun 2024
Staff and cleanliness exceptional. Convenient for shops and dining options at Port Denerau.
Comment from Hotel Management
6 Jun 2024 by AT, Hotel Management
Thank you so much for your wonderful feedback. I am delighted to note that you enjoyed our location. Most of all though I am especially pleased that you enjoyed the service provided by our staff I always feel is the most important and lasting memory of a hotel. We look forward to welcoming you back.
by A verified traveler
Posted 4 Jun 2024
The very friendly hotel staff. Immaculately cleaned rooms and spacious. Equipped like a home. We loved our stay.
Comment from Hotel Management
5 Jun 2024 by AT, Hotel Management
Thank you so much for your wonderful feedback. Most of all though I am especially pleased that you enjoyed the service provided by our staff I always feel is the most important and lasting memory of a hotel. We look forward to welcoming you back.
by A verified traveler
Posted 31 May 2024
Very rude staff. We booked this hotel for our anniversary. The staff gave us a wrong room and made us pack and unpack 4 times and moved us to 3 different rooms during the stay. Even sent a male maintenance guy and housekeepers to escort us to move. It totally ruined our trip. The hotel is very run down, very noisy and rude staff. Don’t book this hotel if you want Fijian hospitality, This hotel is a disgrace to Fiji tourism. We will never return to this hotel.
Comment from Hotel Management
3 Jun 2024 by AT, Hotel Management
Bula Veena,Thank you for taking the time to share your feedback. We are genuinely sorry to hear about your recent experience at our hotel. Your satisfaction is our top priority, and we regret that we fell short of meeting your expectations. We take your comments seriously and will address the issues you mentioned with our team to ensure that similar situations do not occur in the future. We strive to provide all our guests with exceptional service and comfort, and we are disappointed that we did not achieve this during your stay.We would like to extend our sincerest apologies and invite you to reach out to us directly at [hotel's contact information] so that we can further discuss your concerns and hopefully have the opportunity to make it right.Once again, we appreciate your feedback and hope to have the chance to welcome you back in the future for a more enjoyable experience.Warm regards,Aseri TReservation Manager
by A verified traveler
Posted 27 May 2024
Ideal accommodation near to everything
Staff and area great
All great
Comment from Hotel Management
3 Jun 2024 by AT, Hotel Management
Thank you so much for your wonderful feedback. I am delighted to note that you enjoyed our location. Most of all though I am especially pleased that you enjoyed the service provided by our staff I always feel is the most important and lasting memory of a hotel. We look forward to welcoming you back.
by A verified traveler
Posted 18 May 2024
by A verified traveler
Posted 9 May 2024
Great spacious rooms. Great location.
Comment from Hotel Management
3 Jun 2024 by AT, Hotel Management
Thank you so much for your wonderful feedback. I am delighted to note that you enjoyed our location. .
by A verified traveler from Mount Barker
Posted 9 May 2024
Great location, great price, great staff
Comment from Hotel Management
17 May 2024 by AT, Hotel Management
Thanks for staying with us. We appreciate your feedback
by A verified traveler
Posted 26 Apr 2024
Great location, so clean neat and tidy property. Friendly staff. The pool is the only thing I wish they can upgrade and make it bigger. Only 10 people can fit in the pool which is not fun if you want to have a good swim.
Comment from Hotel Management
17 May 2024 by AT, Hotel Management
Thank you so much for your wonderful feedback. I am delighted to note that you enjoyed our location. Most of all though I am especially pleased that you enjoyed the service provided by our staff I always feel is the most important and lasting memory of a hotel. We look forward to welcoming you back.
by A verified traveler
Posted 23 Apr 2024
Everything was just perfect. We enjoyed our stay at The Palms. Sure we will come back again. Highly recommend.
Comment from Hotel Management
17 May 2024 by AT, Hotel Management
Bula Suneeta,Thank you for staying with us and for your kind review and recommendation.We look forward to welcoming you back.
by A verified traveler
Posted 23 Apr 2024
A mixed bag. The apartment was spacious and clean and the staff were loveky but a few odd things.
The main one was that there is just a frosted glass screen between the bathroom and bedroom so, if you use the toilet at night, the whole bedroom is illuminated too. Also there is a gap at top of the screen so not really very private.
We were in apartment right above the pool and did not notice any soundproofing as you could hear everything outside when the pool opened at 8. For some reason they decided to put the waterfall on at 06.45 so earplugs might be needed.
Not bad but not the greatest place we have stayed on our trip.
Comment from Hotel Management
23 Apr 2024 by AT, Hotel Management
Bula Ken,Thank you so much for your wonderful feedback and also Thank you very much for letting us know your inconveniences regarding the frosted glass in the bathroom. We appreciated the time you have taken to bring this matter to our attention. Please accept our sincere apologies for any discomfort this may have caused. Thank you once again for your review and for your patronage; and we are looking forward to welcoming you on your next stay with us.
