Ratings based on 988 Verified Reviews
4.4 Room cleanliness
4.4 Service & staff
4.2 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 12 May 2024
Our first time in Fiji, not on a cruise and was extremely happy with the Sofitel. Will be back for sure.
by A verified traveler
Posted 1 May 2024
Very pleasant stay.
by A verified traveler
Posted 1 May 2024
N/A
by A verified traveler
Posted 1 May 2024
Nice.
by A verified traveler
Posted 30 Apr 2024
Beautiful pool and amazing, friendly staff
by A verified traveler
Posted 29 Apr 2024
We stayed in waitui beach access club room was the best decisons everything was outstanding the service the pool the food. The hote is very well kept the main pool is huge too great for families. Highly recommend this hotel as it caters for young families and young couplies
Comment from Hotel Management
29 Apr 2024 by Sofitel Team, Hotel Management
Bonjour Bula Zureen,Thank you for taking the time to post us your online review.Happy to read that you enjoyed our Adult Haven here at the Waitui Beach Club and that you enjoyed our facilities and services on offer.We thank you again for choosing to stay with us here at the Sofitel Fiji and we look forward to your next planned visit .Vinaka Vakalevu,
by A verified traveler
Posted 28 Apr 2024
There were so many ants in the room, room is kind of small with a small balcony. Adults pool has limited access for certain members, beach is a bit dirty.
Comment from Hotel Management
29 Apr 2024 by Sofitel Team, Hotel Management
Bonjour Bula Chenyang,Thank you for taking the time to post us your review.We are naturally disappointed to read that your stay experience did not meet your expectations. We only hope that this was raised during your stay and trust the team would have dealt swiftly with your feedback. At Sofitel Fiji Resort & Spa we pride ourselves on delivering a superior service standard, of course starting with the cleanliness of our guest areas and rooms. It is evident that your experience does not reflect the usual high standards affiliated with our brand or feedback we receive daily, for this we do sincerely apologise. Rest assured that your feedback has been shared with the respective department to further review and avoid future occurrences. We do hope that we have the opportunity to welcome you back in the near future and show you our true hospitality experience. Vinaka Vakalevu,
by A verified traveler
Posted 20 Apr 2024
Loved our holidays. The slide and swings were great for kids. We loved coconuts and champagne at buffet breakfast.
Comment from Hotel Management
22 Apr 2024 by Sofitel Team, Hotel Management
Bonjour Bula Katarzyna,Thank you for taking the time to post us your online review.We are delighted that you enjoyed your stay and that you enjoyed the facilities and amenities on offer . We thank you once again for choosing our property and we look forward to welcoming you back in the near future.Vinaka Vakalevu,
by A verified traveler
Posted 18 Apr 2024
by A verified traveler
Posted 18 Apr 2024
Good place to stay in, shower place needs a soap holder, I had to soap on the floor then ppick it up again. So.eof the lifts getting outdated, but its ok. Overall good stay, The person serving coconuts for breakfast need to be a bit more friendly and say bula. Apart from that the staff are quiet friendly. Tipped a few waiters as they gave really good service. Breakfast was excellent with good options. Beds were comfortable, room service was good. Room was tidy and they done a god job. Can definitely stay again
Comment from Hotel Management
29 Apr 2024 by Sofitel Team, Hotel Management
Bonjour Bula Avishay, We very much appreciate your comments regarding your stay at the Sofitel Fiji Resort & Spa. It is always a pleasure to receive valued feedback. As our rooms have recently gone through soft refurb and to keep up with current trends all our bathrooms have mounted bathroom amenities, I understand that some of this will come down to personal preference. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope to supersede your expectations on your next planned visit.Vinaka Vakalevu,
