Ratings based on 695 Verified Reviews
4.3 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 21 May 2024
Shower was kinda of funky, whole set up for handi cap but tiled floor let water get everywhere
Comment from Hotel Management
23 May 2024 by Manager, Hotel Management
Hello Aaron, We appreciate your feedback regarding the shower and the accessibility features. Your comments will help us improve the overall guest experience. We apologize for any inconvenience caused and thank you for bringing this to our attention.
by A verified traveler
Posted 19 May 2024
Difficult entrance. Musty smell of the room. Very bright outside night lighting without ability to completely close blinds.
Front office staff was courteous. Breakfast was fair.
Comment from Hotel Management
21 May 2024 by Manager, Hotel Management
Hello Anna, We appreciate your feedback and apologize for any inconvenience you may have experienced. It's great to hear that you found our front office staff courteous and enjoyed the breakfast. Your comments regarding the entrance, room smell, and lighting will be shared with our team for future improvements.
by A verified traveler
Posted 10 May 2024
Comment from Hotel Management
11 May 2024 by Manager, Hotel Management
Hello Kim,We are delighted to hear that you enjoyed your stay with us! We look forward to welcoming you back again soon.
by A verified traveler
Posted 29 Apr 2024
Comment from Hotel Management
22 May 2024 by Manager, Hotel Management
Hello Trellis,We're delighted you had a fantastic stay with us! Our team looks forward to welcoming you back soon for another wonderful experience.
by A verified traveler
Posted 13 Apr 2024
The bed was very comfortable and the breakfast was good. But the bathroom was fairly outdated (floor tiles cracked with dirty grout, thin towels, etc.). I think the $203 charge for one night even with a senior discount is an overcharge -- we've often stayed in the pricey Seattle area at an IHG hotel with a kitchenette, sofa sitting area, hot breakfast and more for less than $175. Was surprised this room was so expensive.
Comment from Hotel Management
15 Apr 2024 by Manager, Hotel Management
Hello Carol, We appreciate your positive feedback regarding the comfortable bed and good breakfast. We take note of your comments about the bathroom and pricing for the room, as we continually strive to enhance guest experiences. Your feedback will be shared with the respective departments for review.
by A verified traveler
Posted 10 Apr 2024
Disappointed not my usual Holiday Inn Express experience. We had a whirlpool tub that we didn’t request. We tried it and the jets wouldn’t come on. The shower had two temperatures, scalding or cold, it wouldn’t mix. The sink didn’t have an aerator meaning water splashed everywhere. And the room had a musty smell.
Comment from Hotel Management
12 Apr 2024 by Manager, Hotel Management
Hello Robert, We apologize for the inconvenience you experienced during your stay. Your feedback has been noted to ensure we meet our guests' expectations in the future. We recommend contacting management directly to address any further concerns.
by A verified traveler
Posted 19 Mar 2024
An older HIE and not at the highest standards for Holiday Inn Express.
Comment from Hotel Management
22 Mar 2024 by Manager, Hotel Management
Hello Terry, We appreciate your feedback on your recent stay with us. We are always looking for ways to improve our guests' experience. If you have any further comments or concerns, please don't hesitate to reach out to our management team directly. Your input is valuable in helping us enhance our services.
by A verified traveler from Midland
Posted 15 Mar 2024
Good hotel
Comment from Hotel Management
16 Mar 2024 by Manager, Hotel Management
Hello Phillip,We appreciate your feedback and are glad to hear that you had a positive experience with us. Our team strives to provide excellent service to all our guests. We hope to welcome you back in the future for another enjoyable stay.
by A verified traveler
Posted 6 Mar 2024
Comment from Hotel Management
27 Mar 2024 by Manager, Hotel Management
Hello Tina, We're sorry to hear you didn't fully enjoy your stay. Please feel free to reach out to us directly so we can address any concerns you may have. We value your experience and would appreciate the opportunity to make it right for you.
by A verified traveler
Posted 6 Mar 2024
Great experience
Comment from Hotel Management
7 Mar 2024 by Manager, Hotel Management
Hello Breanna,We are thrilled to hear that you had a great experience during your stay with us. Your satisfaction is our top priority, and we look forward to welcoming you back in the future.
