Ratings based on 29 Verified Reviews
4.1 Room cleanliness
4.1 Service & staff
4.1 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 21 May 2023
by A verified traveler
Posted 29 Apr 2023 on Hotels
by A verified traveler
Posted 2 Oct 2022 on Hotels
by A verified traveler
Posted 2 Oct 2022
After numerous confirmations no one picked me up from the airport at 3:30 AM. Instead I had to walk through a dangerous neighborhood.
The back door gate wouldn’t let me in so made me walk further with no lights on in the morning.
When I arrived at the hotel they didn’t have my reservation, in fact I gave them the room number I was taking and the gentleman staying in there to check in earlier… Somehow they didn’t have the information.
Instead, I had to take another room and resolve it the next morning. Expedia refused to refund me the money because the hotel refused to reply… Such an incredible experience
Comment from Hotel Management
3 Oct 2022 by Melanie Cattez, Hotel Management
Dear Mr Gorab,Thank you for taking the time to provide your feedback regarding our hotel. I am certainly disappointed that your welcome was not all that it could have been.I would like to apologize on behalf of the hotel and its team for your welcome. The problem encountered is certainly not typical and I will be sure to raise your experience with our entire service team as a training exercise.At the same time, you were not charged for the 2nd room allocated to you the night of your arrival and when you canceled your first reservation of 09/23 to 09/26, I also assure you that we have proceeded with the reimbursement authorization as soon as receipt of the Expedia notification.Last but not least, I would take pleasure in welcoming you back so that you could experience the hotel as it was meant to be. Please feel free to contact myself directly if you are traveling to N'Djamena again so that I may personally take care of you and your next stay.Once again please do accept our apologies and we do hope that the remainder of your stay to La Residence hotel was most enjoyable.
by A verified traveler
Posted 6 Sep 2022 on Hotels
Comment from Hotel Management
28 Sep 2022 by Hôtel La Résidence, Hotel Management
Dear Sir,Thank you for your kind appreciationWe look forward to welcoming you again on next stay
by A verified traveler
Posted 7 Jul 2022 on Hotels
1 - dump and smelly room
2 - AC not working properly and kept switching off during very humid and hot days
3 - shower blocked - drain/sewage blocked which made it difficult amd unhygienic for standing in the flooded bathroom.
4 - very basic breakfast.
Comment from Hotel Management
8 Jul 2022 by Melanie Cattez, Hotel Management
Dear Mr Popal,
Thank you for taking the time to provide your feedback regarding our hotel. We are certainly disappointed that your stay was not all that it could have been.
I would like to apologize on behalf of the hotel and its team for your stay. The state of your room with regards to your comments is certainly not typical and I will be sure to raise your experience with our entire service team as a training exercise.
We would take pleasure in welcoming you back so that you could experience the hotel as it was meant to be. Please feel free to contact ourself directly if you are travelling to N’Djamena again so that we may personally take care of you and your next stay.
Once again please do accept our apologies and we do hope that the remainder of your trip to N’Djamena was most enjoyable.
Best Regards
by A verified traveler
Posted 29 Oct 2021 on Hotels
by A verified traveler
Posted 1 Oct 2021
The property was great. However, I was told that I had to pay a city fee of 6500 FCFA after making my payment online via Expedia. This was disappointing because I was not informed by Expedia and neither was I informed by the receptionist on the day I was to lodge. It was after making enquiries to extend my stay that I was told that there was an outstanding balance to be made. I ended up paying more for the nights I booked through Expedia than for the nights I paid after my arrival to extend my stay.
by A verified traveler
Posted 16 Jul 2021
by A verified traveler
Posted 20 Mar 2020 on Hotels
