Ratings based on 142 Verified Reviews

3.6 out of 5
70% of guests recommend
3.9 Room cleanliness
4.0 Service & staff
3.1 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
1 out of 5
by A verified traveler from PA

Posted 16 Aug 2020
We were not able to stay at the Hotel Gigur, since Americans are not allowed to travel to Iceland and our airline cancelled our trip. I know they have a no-refund policy, but I would have thought there might be some forgiveness given the situation with the pandemic. Despite several tries, I was unsuccessful in getting a refund.
1 out of 5
by A verified traveler from Sioux City

Posted 9 Jul 2020
I had to cancel my trip to Iceland, due to the coronavirus. I had ten different accommodations lined up, and was able to receive a full refund from 7 of them and a voucher from 2 of them. Hotel Gígur was impossible to get ahold of! I tried emailing them twice and Expedia called them over 6 times on my behalf and were never able to receive an answer. It was only after the date of my scheduled stay, that I received word from them. They refused to give me a refund, even with the current conditions. I look forward to rescheduling my trip to Iceland for next summer, but will not work with this hotel moving forward. Their lack of communication during this time, even with ample time to respond, was disappointing.
Comment from Hotel Management
13 Jul 2020 by Dísa Rún Jóhannsdóttir Reception Manager, Hotel Management
Dear Meg, You did not contact us regarding this booking until after we told you we would have to move it. Then there was only a week until your arrival. We are dealing with a lot of similar requests and that is the reason for delays in your answer. I am very sorry about that but Expedia did in fact never contact us regarding this and that is the reason we contacted you in the first place. We hope you will have a nice time in Iceland when you do arrive. Best regards, Dísa Rún Jóhannsdóttir Reception Manager
3 out of 5
by A verified traveler

Posted 5 Oct 2019 on Hotels
Very small room .... We stayed there for 3 nights and only clean our room once even we request them to do so. Only positive side the staffs were friendly
Comment from Hotel Management
7 Oct 2019 by Dísa Rún Jóhannsdóttir, Reception Manager, Hotel Management
Dear Guest, Thank you for staying and for giving us your feedback. We are sorry if something went wrong with the cleaning but thank you for your kind words towards the staff. We still hope you had a lovely time in Iceland. On behalf of the staff of Hotel Kea, Dísa Rún Jóhannsdóttir Reception Manager
5 out of 5
by A verified traveler

This traveler left a rating score only Posted 30 Sep 2019 on Hotels
5 out of 5
by A verified traveler

1 night visit

Posted 28 Sep 2019 on Hotels
Clean and tidy.Good food. Staff very friendly.
Comment from Hotel Management
30 Sep 2019 by Dísa Rún Jóhannsdóttir, Reception Manager, Hotel Management
Dear Guest, Thank you for staying and for your perfect rating and review. Nothing makes us happier than to see a feedback like yours and we hope you will continue to have an amazing time in Iceland. On behalf of the staff of Hotel Gígur, Dísa Rún Jóhannsdóttir Reception Manager
3 out of 5
by A verified traveler

Posted 25 Sep 2019
We liked the location but the food in the restaurant was poor. I had to send my lasagne back as it was cold.
Comment from Hotel Management
25 Sep 2019 by Dísa Rún Jóhannsdóttir, Reception Manager, Hotel Management
Dear Guest, Thank you for staying and for your review. I am really sorry to see that you had a disappointing experience with our restaurant and I will make sure to look into what went wrong to prevent it from happening again. We all hope you had the most amazing time in the Lake Mývatn area! On behalf of the staff of Hotel Gígur, Dísa Rún Jóhannsdóttir Reception Manager
2 out of 5
by A verified traveler

Nothing is right (apart from the location)

Posted 18 Sep 2019 on Hotels
Outdated, small rooms, small beds, tiny bathrooms, smelly water from the tap/shower, no tv in the room, expensive for what it is. Luckily it's one of the only hotels in the area, it's all about location location location.
Comment from Hotel Management
18 Sep 2019 by Dísa Rún Jóhannsdóttir, Reception Manager, Hotel Management
Dear Weiqiao, Thank you for choosing Hotel Gígur and for leaving a review. We are very sorry to see that you had a disappointing stay. There is no TV in the room like is listed when booking here online. The water smells of sulphur because the Lake Mývatn area has a lot of geothermal activity (which is one of the areas main attraction) but is perfectly safe to use. On behalf of the staff of Hotel Gígur, Dísa Rún Jóhannsdóttir Reception Manager
5 out of 5
by A verified traveler

Posted 13 Sep 2019
The hotel is on Lake Mytavn and the pseudo craters. The staff was very friendly and helpful. The only negative is that the room was very small. Beds were comfortable. Good selections at breakfast
Comment from Hotel Management
18 Sep 2019 by Dísa Rún Jóhannsdóttir, Reception Manager, Hotel Management
Dear Guest, Thank you for staying and for your lovely review! It was our pleasure to accommodate you and we hope to see you soon again. On behalf of the staff of Hotel Gígur, Dísa Rún Jóhannsdóttir Reception Manager
5 out of 5
by A verified traveler

Big breakfast.

Posted 5 Sep 2019 on Hotels
Enjoyed our stay. Beds were comfy and staff was pleasant and accommodating. We had a twin room with private bath that was small. The hotel is located in front of the pseudo craters which was worth visiting. We ate dinner in the restaurant. The view was very nice. I had the trout with mixed vegetables. The serving of trout was amply, however the serving of vegetables was skimpy. There is a variety of options on the menu. The breakfast bar was large and had a lot of options. Something for everyone. I would stay here again.
Comment from Hotel Management
6 Sep 2019 by Dísa Rún Jóhannsdóttir, Reception Manager, Hotel Management
Dear Laura, Thank you very much for choosing Hotel Gígur and for taking time to write such a thorough review. We are extremely happy to see how much you enjoyed staying here and very excited to see you again some day. On behalf of the staff of Hotel Gígur, Dísa Rún Jóhannsdóttir Reception Manager
4 out of 5
by A verified traveler

Posted 1 Sep 2019
good location, good food, nice breakfast, room was small
Comment from Hotel Management
2 Sep 2019 by Dísa Rún Jóhannsdóttir, Reception Manager, Hotel Management
Dear Guest, Thank you for staying and for taking time to write a review. Our rooms are small but we are are happy to see that you liked the location and the restaurant. We all hope to see you again some day.
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