Ratings based on 1,080 Verified Reviews
3.7 Room cleanliness
3.9 Service & staff
3.7 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 21 May 2024
Was truly an amazing stay will book next time I come!!!
by A verified traveler
Posted 20 May 2024
It had a lot of pools and hot tubs available, which is great. Only two issues - bath tub was super slippery with the water not draining properly creating a hazard and it was hard to get in the room with the long code.
Comment from Hotel Management
21 May 2024 by Vacasa Review Team, Hotel Management
Thank you for taking the time to leave this review for us, Marsha. We are happy to hear that you had a good stay with us. We apologize for the tub drain issue and have asked our team to follow up. Thank you for staying with us We hope to host you again.
by A verified traveler from Gilbert
Posted 20 May 2024
I booked an ocean front room, however at check-in I was told that an ocean view room was all that was available.
Comment from Hotel Management
21 May 2024 by Vacasa Review Team, Hotel Management
Hi John. Thank you for your review. We are sorry that your experience did not meet your expectations and for any mix up with your reservation. We will be sure to follow up with our team. Thank you for staying with us. We hope that you'll give us another opportunity to host you again with a truly exceptional experience.
by A verified traveler
Posted 20 May 2024
Loved the atmosphere. The Dj by the pool was amazing. The room was nice and clean.
Comment from Hotel Management
21 May 2024 by Vacasa Review Team, Hotel Management
Thank you for your great review, Muriel. We are so glad to hear that you enjoyed your stay with us. We hope you will be back soon.
by A verified traveler
Posted 19 May 2024
I’m definitely coming back here!! This resort
Was amazing with everything I could ask for.
Comment from Hotel Management
21 May 2024 by Vacasa Review Team, Hotel Management
Thank you for taking the time to leave us a review and we are thrilled to hear that you found our place to be perfect for an enjoyable stay! We would love to host you again. Please come back anytime!
by A verified traveler
Posted 19 May 2024
Liked the rooms nice and clean, didnt like key pad on door over all nice stay.
Comment from Hotel Management
21 May 2024 by Vacasa Review Team, Hotel Management
Thank you so much for taking the time to leave a review! We’re so happy to hear that you enjoyed your stay with us. You were the perfect guests, and we look forward to the next time!
by A verified traveler
Posted 19 May 2024
Everything was great
Comment from Hotel Management
21 May 2024 by Vacasa Review Team, Hotel Management
Thank you for taking the time to leave us a review! We’re so happy to hear that you enjoyed your stay. You were wonderful guests and we look forward to your next stay with us.
by A verified traveler from reidsville
Posted 15 May 2024
Check out is 10 not 11 not use to that and house keeping isn’t every day only when done with stay so we had to keep getting towels but over all great stay ! I don’t like that out side pool is shade due to other building blocking sun I swim for sun so for that reason only I won’t book again ! Other wise great hotel
Comment from Hotel Management
21 May 2024 by Vacasa Review Team, Hotel Management
Thank you for your review, Valene. We are sorry to hear that your stay wasn't everything you hoped it would be. Please note that this room is a vacation rental, and unlike a hotel, we offer service that allow guests to feel like they are "home away from home" and do not clean daily, but do provide linens and towels and supplies to get our guests started. We apologize for any aspects of your stay that you didn't find suitable. We do hope you'll give us another opportunity to host you in the future.
by A verified traveler
Posted 14 May 2024
We enjoyed our three night stay. The front desk staff as well as the ladies at the coffee shop were all helpful and friendly. The pool area as well as all other public areas were very clean.
Comment from Hotel Management
21 May 2024 by Vacasa Review Team, Hotel Management
Thank you for taking the time to share your experience with us! We’re delighted to hear you enjoyed your stay and hope that you made yourselves right at home. You were terrific guests, and we cannot wait until your next stay with us!
by A verified traveler
Posted 13 May 2024
Most of staff not very friendly….actually some just plan rude
Comment from Hotel Management
14 May 2024 by Vacasa Review Team, Hotel Management
Thank you for your review, Margaret. We are sorry to learn that your stay wasn't as great as it should have been. We apologize for any negative experience you had with our staff and will be sure to follow up to ensure that our service standards are being thoroughly met. Thank you for staying with us. We hope to have another opportunity to better serve you in the future.
