Ratings based on 1,096 Verified Reviews
3.7 Room cleanliness
3.9 Service & staff
3.7 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 18 Jun 2024
We were very disappointed in the condition of the room. The bathtub did not drain - and there was no drain stopper. The water pressure was so poor it took 10 minutes to rinse your hair. There was no drain stopper in the sink either. There were no electrical plugs available to plug in phone chargers. The passageway immediately outside the room was dirty and stained. The hottubs had mold and broken tiles. Several of the chairs poolside had mold. Trash cans were overflowing. The property has so much potential and is in a great location. It is just not well cared for or clean.
by A verified traveler
Posted 16 Jun 2024
They had mutiple pools and the beach wasnt ocer crowded
Comment from Hotel Management
18 Jun 2024 by Vacasa Review Team, Hotel Management
Thank you for your great review. We are so glad to hear that you enjoyed your stay with us. We hope you will be back soon.
by A verified traveler
Posted 14 Jun 2024
Will visit again
Comment from Hotel Management
18 Jun 2024 by Vacasa Review Team, Hotel Management
Thank you for your kind review. We’re delighted you enjoyed your stay! You were wonderful guests and we hope to see you again soon
by A verified traveler
Posted 11 Jun 2024
The room was outdated and the furniture was dirty (stained)
Comment from Hotel Management
18 Jun 2024 by Vacasa Review Team, Hotel Management
Thank you for your review. We're sorry to hear that your experience did not meet your expectations. We apologize for any aspects of our place that you didn't find suitable. Thank you for staying with us. We hope to host you again.
by A verified traveler
Posted 10 Jun 2024
Comment from Hotel Management
18 Jun 2024 by Vacasa Review Team, Hotel Management
Thank you for rating your stay, ! We hope to host you again in the future!
by A verified traveler
Posted 10 Jun 2024
Pet friendly. We were satisfied with everything
Comment from Hotel Management
11 Jun 2024 by Vacasa Review Team, Hotel Management
Thank you Pamela for your review. We are so glad that you were pleased with everything. We hope that you'll visit again soon.
by A verified traveler
Posted 10 Jun 2024
Shower is scolding hot, no cold water at all!
Comment from Hotel Management
18 Jun 2024 by Vacasa Review Team, Hotel Management
Thank you for your review, Thomas. We apologize for the water issues you encountered and will be sure that our team addresses them. Thank you for staying with us. We hope to host you again.
by A verified traveler
Posted 9 Jun 2024
Comment from Hotel Management
11 Jun 2024 by Vacasa Review Team, Hotel Management
We appreciate you rating your stay and hope that you’ll visit us again.
by A verified traveler
Posted 3 Jun 2024
Liked the pool, access to the beach, the Inigo Restaurant, the staff
Did not like that the key code was a 10 digit code,the toilet leaked, dvd didnt work, elevators were extremly slow.
Comment from Hotel Management
4 Jun 2024 by Vacasa Review Team, Hotel Management
Thank you for your review, Kimberly. We are happy that you enjoyed the pool and beach access. We apologize for the issues you encountered. The toilet has since been fixed. While we understand that a ten digit code can be tedious, it is far more secure than a standard 4 digit code. Thank you for your feedback. We hope that you'll give us another opportunity to host you in the future.
by A verified traveler
Posted 3 Jun 2024
While I realize this is a pet friendly hotel, we did not feel that our room was thoroughly cleaned before our arrival. By the second night, I couldn’t breathe (and I’m not typically allergic to dogs)! The hotel has gone to a keyless entry but the code you have to put in is very sensitive and difficult to use. It’s also about 12 digits long so you have to keep up with your code or put it in your phone, and don’t hesitate for more than 2 seconds! Ours had to be reset! Overall, this not a good experience.
Comment from Hotel Management
4 Jun 2024 by Vacasa Review Team, Hotel Management
Thank you for your review, Carmen. We are sorry to hear that your stay wasn't an exceptional one. We apologize for any cleanliness concerns and wish that you had let us know so that we could have addressed that for you. Please know that we will work with our housekeeping team to ensure they are doing a more thorough job moving forward. Thank you for staying with us. We hope that you'll give us another chance to provide you with the great guest experience we pride ourselves on.
