Ratings based on 233 Verified Reviews
1.7 Room cleanliness
1.0 Service & staff
2.0 Room comfort
1.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 12 Oct 2023
Should be shutdown, honestly. Falling apart, bad communication. They charged us more than double for the resort fee which was to only be $50, said that they refunded $65 back to my card, gave me a fake receipt and now 5 business days later and no $65 refund. Lied about what the resort offered. Pools were nasty. The pictures are fake and outdated. My husband is in trades and was shocked they could even be charging people to stay with the amount of codes they failed to meet. This place is a lawsuit waiting to happen.
Comment from Hotel Management
23 Oct 2023 by Reservations, Hotel Management
Thank you for your feedback. We apologize that your stay didn't go as anticipated. I can assure you that our staff is working tirelessly to provide a seamless experience for every guest.
by A verified traveler from Hudson
Posted 11 Oct 2023
In 30 years of traveling this was the worst room I've ever stayed in. I only stayed one of the two nights I booked. I would've gone somewhere else but it was too late at night and I didn't want to sleep in the car. I had to go buy roach spray at the all night store and I slept with the lights on and had to wear my shoes in the room. In addition to the filth and roaches my room had no hot water. I let the water run for 10 min and still nothing.
Comment from Hotel Management
23 Oct 2023 by Reservations, Hotel Management
Thank you for your feedback. We apologize that your stay didn't go as anticipated. I can assure you that our staff is working tirelessly to provide a seamless experience for every guest.
by A verified traveler
Posted 8 Oct 2023 on Hotels
Comment from Hotel Management
23 Oct 2023 by Reservations, Hotel Management
Thank you for your feedback. We hope to see you again soon!
by A verified traveler
Posted 24 Sep 2023 on Hotels
This place is not what is described or shown in this picture. It’s worn down, roach infested and smells. No appliances worked, the fridge was old and smelly, the TV was nothing but static. I took pictures!!! The pools were all closed down and had been for awhile. I’ll never go back
Comment from Hotel Management
3 Oct 2023 by no, Hotel Management
Thank you for your feedback. We apologize that your stay didn't go as anticipated. I can assure you that our staff is working tirelessly to provide a seamless experience for every guest.
by A verified traveler
Posted 23 Sep 2023 on Hotels
Comment from Hotel Management
25 Sep 2023 by Sarah, Hotel Management
Thank you for the feedback. We are constantly working to improve our guest experience. We take our guests' concerns seriously, and we are committed to providing a clean, comfortable, and enjoyable environment for all our guests.
by A verified traveler
Posted 23 Sep 2023
This was the worst trip I’ve ever taken with my family. My 4 year old daughter cried cause the pools weren’t open after I called 3 times to check prior to booking. She stated she didn’t like the room, bed or anything at all (her words). Tv barely worked, no air or bathroom vent. She cried the entire first night saying she wants to go home after begging to go to the beach for 1 year straight. Do not recommend this property, we actually are cutting our trip we paid for short and going home because my daughter is begging to do so. Thank you for ruining our family trip and making this the worst memorable experience she’s had. Not kid friendly and room is not as advertised. I’d rather spend more for better then paid this for lies and a wasted 10 hour drive both ways. Save your money and time unless this going to be your last trip here cause it’s definitely ours. I’ve never had my child cry on a vacation and they have ruined her beach vibe. DO NOT WASTE YOUR MONEY OR TIME!!!
Comment from Hotel Management
23 Sep 2023 by Sarah, Hotel Management
Thank you for taking the time to share your experience with your recent stay at our hotel. We sincerely appreciate your feedback and we are very sorry we did not exceed your expectations. Your comments will help us as we continually work to improve our guest experience.
by A verified traveler
Posted 18 Sep 2023
Everything old . No one on property to answer phone. AC unit loud. Door wouldn’t shut, elevator disgusting dirty. No security
Comment from Hotel Management
19 Sep 2023 by Sarah, Hotel Management
Thank you for taking the time to share your experience with your recent stay at our hotel. We sincerely appreciate your feedback and we are very sorry we did not exceed your expectations. Your comments will help us as we continually work to improve our guest experience.
by A verified traveler
Not to good stay.
Posted 17 Sep 2023 on HotelsI did not get the ocean front room I booked. It was old and outdated. Pools were closed and disgusting. Didn’t get to swim. Only the ocean. The balcony was rusty. No central air. The customer service was nice but I won’t stay there again.
Comment from Hotel Management
18 Sep 2023 by Sarah, Hotel Management
Thank you for the feedback. We are constantly working to improve our guest experience and we will share your comments with the team here. We take our guests' concerns seriously, and we are committed to providing a clean, comfortable, and enjoyable environment for all our guests.
by A verified traveler
Posted 10 Sep 2023
Bed sheets and bath towels were clean. No hand soap or shampoo in bathroom. Couldn't lock balcony door. Resort was dark no where near enough lighting, made us feel unsafe. Could not access elevator on our floor and ice machine did not work in our building. Staff was nice but we will not be staying there again.
Comment from Hotel Management
12 Sep 2023 by Sarah, Hotel Management
Thank you for taking the time to share your experience with your recent stay at our hotel. We sincerely appreciate your feedback and we are very sorry we did not exceed your expectations. Your comments will help us as we continually work to improve our guest experience.
by A verified traveler
Avoid this 'resort'.
Posted 10 Sep 2023 on HotelsBuilding was dirty and falling apart. The staff did not respond to a lack of bedding or towels. Safe would not open and had to be removed from wall, and cut open. This is NOT a resort.
Comment from Hotel Management
12 Sep 2023 by Sarah, Hotel Management
Thank you for the feedback. We are constantly working to improve our guest experience and we will share your comments with the team here. We take our guests' concerns seriously, and we are committed to providing a clean, comfortable, and enjoyable environment for all our guests.
