Ratings based on 1,413 Verified Reviews
3.9 Room cleanliness
4.0 Service & staff
4.2 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 27 Apr 2024
Parking not available inside the hotel, toilets flush was not proper I asked them to fixed. Bad was good. Staff are not that much friendly. Front desk staff are ok.
Comment from Hotel Management
27 Apr 2024 by Distribution Team, Hotel Management
Thanks for staying with us. We appreciate your feedback!
by A verified traveler from North Myrtle Beach
Posted 26 Apr 2024
Great place especially if you hsve kids. Close to all attractions.
Comment from Hotel Management
26 Apr 2024 by JB Lydon, Hotel Management
Thank you for your review and feedback! We are happy to hear that you enjoyed your stay with us and we hope that you will stay with us again!
by A verified traveler
Posted 26 Apr 2024
Checked in at 335pm (check-in online was 4pm)and was told i had been allowed an early check-in but my room was not ready. My room was not available till 5pm. No reasons, apologies or comps were given for the delay. There were many people checking in and given rooms at that time but there were also many whos rooms were not ready
Staff was not personable or very friendly across all areas of the property. No directions were given for parking or how to find our room until asked
Room wasnt very clean(visable garbage behind the dresser) towel on tub was wet upon check in, carpet was fraying, paint on bottom of bathroom door was chipped off about 2 inches, coffee grounds on the balcony and sunflower seeds in one of the beds and we didnt have sunflower seeds
Comment from Hotel Management
27 Apr 2024 by VP, Hotel Management
We are sorry to hear that you experienced a delayed check in. I can assure you that our staff was working tirelessly, to get rooms ready for check in. Thank you for the feedback that you have provided.
by A verified traveler
Posted 26 Apr 2024
The room was extremely outdated. The carpet needs to be replaced. Carpet looked filthy, was rolled up in places & had something black stuck on it.
The kitchenette floor was very sticky. Others we were worth had the same experience in their rooms.
Conversely, the night front desk staff & security were extremely nice & helpful. Oceanfront was a nice feature.
I wouldn't select that location again.
I would not
Comment from Hotel Management
27 Apr 2024 by VP, Hotel Management
We are sorry to hear that your experience was not as anticipated. I can assure you that our staff is working tirelessly, to provide a great experience for all. Thank you for the feedback that you have provided.
by A verified traveler
Posted 26 Apr 2024
Outdated and needs remodeling
Comment from Hotel Management
27 Apr 2024 by VP, Hotel Management
We value your feedback and will take your comments into consideration for future improvements. Thank you for sharing your thoughts with us.
by A verified traveler
Posted 25 Apr 2024
Comment from Hotel Management
26 Apr 2024 by VP, Hotel Management
Thanks for staying with us. We appreciate your positive feedback!
by A verified traveler
Posted 19 Apr 2024
Really enjoyed Ocean Reef. Location was fantastic, staff were so nice and we loved our room. Pools were great as well. Definitely recommend and will be returning!
Comment from Hotel Management
1 May 2024 by Distribution Team, Hotel Management
Thanks for staying with us. We appreciate your positive feedback!
by A verified traveler
Posted 14 Apr 2024
We love the breakfast buffet at Ocean Reef Resort! It is one of the reasons we stay here when we visit Myrtle Beach. Also, we always book an oceanfront room; the views are beautiful.
Comment from Hotel Management
14 Apr 2024 by ND, Hotel Management
Thanks for staying with us. We appreciate your feedback.
by A verified traveler
Posted 12 Apr 2024
Walls are paper thin. No one monitoring the noise levels of children and drunks. Other than that not a bad place for the money. Room was clean. Bathroom door would not close and looked to be ripped at bottom.
Comment from Hotel Management
12 Apr 2024 by VP, Hotel Management
We are sorry to hear that your experience was not as anticipated. I can assure you that our staff is working tirelessly, to provide a great experience for all. Thank you for the feedback that you have provided.
by A verified traveler
Posted 12 Apr 2024
Comment from Hotel Management
13 Apr 2024 by JB Lydon, Hotel Management
Thank you for your review and feedback! We are happy to hear that you enjoyed your stay with us and we hope that you will stay with us again!
