Ratings based on 1,445 Verified Reviews
4.0 Room cleanliness
4.2 Service & staff
4.1 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 27 Apr 2024
Our condo was FILTHY. Moldings were caked with dirt. The rug was stained. No doors on the bedroom closet. The unit was probably 35-40 years old and had NEVER been updated. The upholstered furniture was so bad we couldn’t sit on it. In 60 years of vacations this was the absolute worst. The photos shown on the website were totally deceiving.
Comment from Hotel Management
29 Apr 2024 by Randy DeVaux, GM, Hotel Management
Please accept our sincerest apologies for any dissatisfaction with your recent stay. It's disheartening to hear that we did not meet your expectations, as providing exceptional service is our top priority. We understand the importance of creating a positive first impression, and we apologize if we failed to deliver on this aspect during your visit.Regards, Randy DeVaux, GM
by A verified traveler
Posted 22 Apr 2024
Comment from Hotel Management
23 Apr 2024 by Randy DeVaux, GM, Hotel Management
Thank you very much! We’re glad you enjoyed our property and that overall you had a great stay with us. We aim for our guests to have wonderful experiences so I am thrilled this was the case. It will be a pleasure to share your kind words with everyone who helped to create such a positive, lasting impression. Thank you again for sharing your review. It sure has been a pleasure to have you stay with us.Regards, Randy DeVaux, GM
by A verified traveler
Posted 21 Apr 2024
I enjoyed my stay as I as do. The hotel was clean and the staff was friendly. Easy access to the beach.
Comment from Hotel Management
22 Apr 2024 by Randy DeVaux, GM, Hotel Management
Your outstanding rating warms our hearts! We're thrilled to hear that our service and product quality left such a positive impression on you. Our team will be overjoyed to receive your fantastic feedback. Your commendation will be shared with them, serving as motivation for their continued dedication. We eagerly anticipate the opportunity to welcome you back soon for another exceptional stay!Regards, Randy DeVaux, GM
by A verified traveler
Posted 20 Apr 2024
Comment from Hotel Management
22 Apr 2024 by Randy DeVaux, GM, Hotel Management
Thank you for rating your stay with us. We're happy to learn that you had an enjoyable experience at our hotel and that our property suited your needs. Guest satisfaction is at the heart of everything we do, and we're grateful for your positive feedback. Your comments will be passed on to our team members who helped ensure your comfort. We look forward to your next visit.Regards, Randy DeVaux, GM
by A verified traveler
Posted 14 Apr 2024
Comment from Hotel Management
22 Apr 2024 by Randy DeVaux, GM, Hotel Management
I am thrilled to hear how amazing your experience was and delighted to read your great feedback about our property and services. I imagine that you benefited from all the amenities and our coveted location. It appears that you enjoyed the service provided by of our meticulous staff who delights in ensuring that the guest experience is always impeccable. We are very fortunate to have an exceptional team that is committed to providing a seamless experience to each of our guests, so we look forward to sharing your compliments with them. We look forward to welcoming you back again soon!Regards, Randy DeVaux, GM
by A verified traveler from Rock Hill
Posted 13 Apr 2024
Our family loved this condo/resort, everything was clean and accessible! The entire property was amazing it’s definitely our Beach go to resort!
Comment from Hotel Management
14 Apr 2024 by Randy DeVaux, GM, Hotel Management
What a pleasure to learn that you loved all aspects of your stay! I am delighted that you had wonderful experiences with our hotel staff, our dining options and your accommodations, as we are always striving to provide the highest level of guest service. We love that you benefited from all the amenities and our thoughtful offerings, designed to delight and guarantee a seamless visit. We love to hear from our satisfied guests, and it does mean so much to us that you have taken the time to supply this review. Again thank you for sharing your rating and we invite you to join us again!Regards, Randy DeVaux, GM
by A verified traveler from Dorr
Posted 13 Apr 2024
My family and I had a great stay. Kids, 6 and 7 yo loved and spent lots of time at the water park area. Staff was awesome and made sure we had all requested accomidations.
Comment from Hotel Management
14 Apr 2024 by Randy DeVaux, GM, Hotel Management
Your rating has filled our team with joy and gratitude. Knowing that we exceeded your expectations and left a lasting impression during your stay brings us great satisfaction. Our dedicated team takes immense pride in delivering outstanding guest experiences, and your kind words motivate us to keep raising the bar. Thank you sincerely, and we can't wait to have you back soon!Regards, Randy DeVaux, GM
by A verified traveler
Posted 7 Apr 2024
Comment from Hotel Management
29 Apr 2024 by Randy DeVaux, GM, Hotel Management
We are profoundly grateful for your remarkable rating! Your 5-star feedback is a badge of honor for our persistent efforts to deliver outstanding service. Your satisfaction is our inspiration, and knowing we've met your expectations brings us immense joy. We are eager for your next visit, determined to make it even more unforgettable and rewarding.Regards, Randy DeVaux, GM
by A verified traveler
Posted 7 Apr 2024
We loved everything about the property. Down to the fishing. We will return
Comment from Hotel Management
7 Apr 2024 by Randy DeVaux, GM, Hotel Management
Thank you very much for your stellar rating of our property. It is so wonderful that you thought so highly of the quality of product and service we offer. My colleagues really do take the greatest care in making sure they look after our guests, in delivering the highest and most attentive levels of service. I am so pleased they looked after you, and will have great pleasure in sharing your rating with them. We are delighted to learn that you hold us in such high regard and once more, we appreciate your wonderful review. We can’t wait to welcome you home again soon!Regards, Randy DeVaux, GM
by A verified traveler
Posted 7 Apr 2024
So clean!
Comment from Hotel Management
7 Apr 2024 by Randy DeVaux, GM, Hotel Management
We're truly grateful for your feedback! Crafting exceptional moments for our guests is what drives us, and I'm elated that we managed to do just that during your visit. I'll be sure to convey your kind sentiments to our dedicated staff members who contributed to making your stay so memorable. Thank you for sharing your review, and it was an absolute pleasure to have you stay with us.Regards, Randy DeVaux, GM
