Ratings based on 617 Verified Reviews
4.1 Room cleanliness
4.2 Service & staff
4.3 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 15 Apr 2024
Construction on the property. The coffee was ice cold. I was charged by Expedia and by the hotel. It took speaking to three people to correct the charge. I will say the Assistant Manager was very helpful and everyone was kind.
Comment from Hotel Management
16 Apr 2024 by General Manager, Hotel Management
Hello Angela, Thank you for taking the time to leave such valuable feedback. We will be sure to address the issues you mentioned. We sincerely apologize for the inconvenience of the credit card charges. We hope to host you in the future and provide you with a better stay. Thank you for choosing the Hampton Inn Northwood.
by A verified traveler
Posted 10 Apr 2024
Comment from Hotel Management
16 Apr 2024 by General Manager, Hotel Management
Hello Amanda, Thank you for your feedback. We are pleased to hear that you enjoyed your stay. We hope to host you again soon!
by A verified traveler
Posted 30 Mar 2024
Property under construction. We did not notice this. Did not affect rooms or amenities. Room is beautiful
Comment from Hotel Management
1 Apr 2024 by General Manager, Hotel Management
Hello Roger, Thank you for taking the time to leave such valuable feedback. We are so pleased to hear that you enjoyed your stay with us. We are glad to hear that you loved our rooms. We hope to host you again soon! As always thank you for choosing the Hampton Inn Northwood.
by A verified traveler
Posted 18 Mar 2024
The bad:
When we went to check in, we were then notified that there was a problem with our room & they had to switch our suite to 2 rooms that connected via door. I feel like that is something they should contact you for and let you know beforehand. A suite and two normal rooms are two completely different things. Was not happy about that. The floors looked clean, but they were apparently filthy because once we took our shoes off we noticed it had a sticky feeling to it and our 2 year old twins feet got black very quickly (once we noticed the floors were sticky we went to wash their feet & put socks on them & that's when we noticed they were completely black.) Tv stand was an eye sore, half the decorative trim on the front was ripped off. One of the bed farmes was broken, and the bed would lift up off of it if you sat on the edge on one side. One of the tvs was broken & would not turn on. There was construction going on everywhere, inside & outside.. You couldn't use the front entrance because of it. There were wet floors in the lobby area where water was leaking out from the roof. Also, when I made the reservation, I chose *Pay At Check In, but they had already charged my card before we even got there.
The good:
The staff were all really nice. When we called the front desk & told them the tv wasn't working, someone brought a new one & swapped it out pretty quickly. The room was nice other than the few things I mentioned above.
All in all, it was just okay.
Comment from Hotel Management
18 Mar 2024 by General Manager, Hotel Management
Hello Ashley, I'm sorry to hear about your experience at our hotel. It's disappointing to hear that your check-in process wasn't as smooth as it should have been and that there were issues with the room switch and cleanliness. We understand the importance of communication and will take your feedback into consideration to improve our notification process for room changes in the future.Regarding the cleanliness issues and the condition of the room amenities, we sincerely apologize for the inconvenience caused. We strive to maintain high standards of cleanliness and comfort for all our guests, and it's clear that we fell short in this instance. Rest assured, we will address these concerns with our housekeeping and maintenance teams to ensure that such issues are rectified promptly.We appreciate your positive feedback about our staff members' friendliness and their responsiveness to your concerns during your stay. Providing excellent service is our priority, and we're glad to hear that they were able to assist you promptly with the TV issue.We understand that your overall experience was just okay, and we sincerely apologize for any disappointment or inconvenience caused. Your feedback is valuable to us, and we will use it to make necessary improvements to enhance the experience for our guests in the future. We hope to have the opportunity to welcome you back and provide you with a much-improved stay. As always, thank you for choosing the Hampton Inn Northwood.
by A verified traveler
Posted 4 Mar 2024
It is being remodeled but we knew that before we came because I checked previous guests' comments and saw it was under renovation. I called the hotel directly and they were honest about the renovation process. I appreciated their honesty. Our room was in very good condition and the breakfast room was also in good condition and the breakfast was excellent.
Comment from Hotel Management
12 Mar 2024 by General Manager, Hotel Management
Hello Walter, Thank you so much for your valuable feedback. We are pleased to hear that you were happy with your experience. We are excited to complete renovations soon. We hope to be able to serve you post renovations and provide you with an even better experience. As always, thank you for choosing the Hampton Inn Northwood.
by A verified traveler
Posted 3 Mar 2024
It was alright
Comment from Hotel Management
3 Mar 2024 by General Manager, Hotel Management
Hello Sheila, Thank you for taking the time to leave a review on your most recent stay with us. We are sorry to hear that it was only a 3 star experience. We hope to host you again in the future and provide you with a 5 star experience. As always, thank you for choosing the Hampton Inn Northwood.
by A verified traveler
Posted 10 Feb 2024
Comment from Hotel Management
28 Feb 2024 by General Manager, Hotel Management
Hello Linda, Thank you for taking the time to leave a 5 out of 5 review. We are ecstatic to hear that you enjoyed your stay with us. We cannot wait to host you again. As always, thank you for choosing the Hampton Inn Northwood!
by A verified traveler
Posted 16 Jan 2024
We stay here whenever we’re in town. Love this place, it’s our home away from home. Always clean, very friendly staff and always have hot coffee in the lobby!
Comment from Hotel Management
28 Feb 2024 by General Manager, Hotel Management
Dear Dawn, Thank you for taking the time to leave a 5 out of 5 review. We are ecstatic to hear that you enjoyed your stay with us. We love being your home away from home. We cannot wait to see you again soon. As always, thank you for choosing the Hampton Inn Northwood!
by A verified traveler
Staff was great
Posted 15 Jan 2024 on HotelsDespite the hotel undergoing construction the staff made the stay enjoyable. Every staff member we encountered were very nice and accommodating. No questions asked we asked for a bit of an extension on checkout and this was also arranged. Definitely would stay again!
Comment from Hotel Management
28 Feb 2024 by General Manager, Hotel Management
Dear Amanda, Thank you for taking the time to leave a 10 out of 10 review. We are ecstatic to hear that you enjoyed your stay with us and that our staff was accommodating for you. We cannot wait to host you again. As always, thank you for choosing the Hampton Inn Northwood!
by A verified traveler
Posted 31 Dec 2023
Hotel smelled musty and damp
