Ratings based on 1,197 Verified Reviews
3.3 Room cleanliness
3.6 Service & staff
3.5 Room comfort
3.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 13 May 2024
Sink leaked, didn’t get clean towels daily, tub leaked.
Comment from Hotel Management
15 May 2024 by Spencer M., Hotel Management
Sonya, I'd like to apologize for the experience you had with us. We will use your feedback to improve our guest experience in the future.
by A verified traveler
Posted 13 May 2024
Hotel charges daily parking fee. Parking is very limited. Only 4 floors of parking for a 9 story building. The day of check out (which is at 11am), 2 housekeeping came in to check if we were gone. One came in at 9:50am and the other one at around 10:15am. Room was clean but the bed's headboard was dirty.
Comment from Hotel Management
15 May 2024 by Spencer M., Hotel Management
Barbara, thank you for taking the time to complete this survey. We appreciate your business and you for choosing Captain's Quarters Resort for your vacation. We are in the final stages of complete our new parking lot.
by A verified traveler
Posted 10 May 2024
Comment from Hotel Management
15 May 2024 by Spencer M., Hotel Management
Thank you for staying with us and taking the time to leave this review. We are very sorry for any inconveniences that you and your family experienced during your stay, and hope you will give us another try.
by A verified traveler
Posted 10 May 2024
Comment from Hotel Management
15 May 2024 by Spencer M., Hotel Management
Michael, thank you for taking the time to fill out this survey.
by A verified traveler
Posted 10 May 2024
Its a older Hotel But in good shape for its age. The parking garage is in the center and the walls are thin constant car alarms loud voices horns and loud music. They use the excuse of covid to not clean your room.
Comment from Hotel Management
15 May 2024 by Spencer M., Hotel Management
I'd like to apologize for the experience you had with us. We will use your feedback to improve our guest experience in the future.
by A verified traveler
Posted 6 May 2024
Good family hotel
Comment from Hotel Management
6 May 2024 by Spencer M., Hotel Management
Johvonte, we appreciate your feedback and for picking Captains Quarters. We are genuinely happy that your time here was great.
by A verified traveler
Posted 5 May 2024
My family and I enjoyed our stay, room and bathroom could have been bigger.... Small, but was clean. My main issue was no parking. They really need to monitor their parking area for customers who pay for parking. Clean rooms, and took action when there was a problem.. Thanks.
Comment from Hotel Management
6 May 2024 by Spencer M., Hotel Management
Thank you, Stepahanie. That's great to hear that you and your family had a wonderful time! We would love to thank you for choosing Captain's Quarter Resort for your family's vacation and hoping to see you in the near future. We are in the process of completing our new parking area and we do apologize for the inconvenience.
by A verified traveler
Posted 5 May 2024
Was unaware of property condition was not informed until check in at that point it was to late to cancel and the property refused a refund
Comment from Hotel Management
6 May 2024 by Spencer M., Hotel Management
Lakia, we are sorry for the construction but we in the process of making Captain's Quarters Resort an even better vacation resort for you and your family in the future. Thank you for taking the time to fill out the survey.
by A verified traveler
Posted 29 Apr 2024
Probably the worst hotel where I have stayed in my life. So dirty. Smelled like pot everywhere. Rooms and common areas were way below standards.
Comment from Hotel Management
3 May 2024 by Spencer M., Hotel Management
We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.
by A verified traveler
Posted 29 Apr 2024
Room looked like someone just woke up threw blankets on the bed and walked out. Carpet nasty. Nothing was cleaned.
Comment from Hotel Management
29 Apr 2024 by Spencer M., Hotel Management
We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.
