Ratings based on 28 Verified Reviews
4.1 Room cleanliness
4.3 Service & staff
4.1 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Comfy room but no yukata
Posted 20 Feb 2020 on HotelsPros:
1. Location is super good as it’s close to the ski lift.
2. Bed is very comfy and room is big.
3. Breakfast is good!
4. Staff are in generally nice.
Cons:
1. The front desk lady talks too fast!
2. No Yukata (bath robe) provided in the room even thou they have onsen (hot spring), that makes it hard to go to onsen. And the opening hour of the onsen is very limited, only form 4-9pm.
3. Room is kind of too hot and no control to adjust the air con or heat.
4. No socket in the washroom so that u can’t use your hair dryer in the washroom but have to come out to use it.
5. No tall mirror for clothes matching purpose.
Comment from Hotel Management
21 Feb 2020 by Lisa, Hotel Management
Thank you for your review.
I have taken all your comments on board and appreciate you have taken the time to review Xplore.
We hope to see you back next season.
Warmest regards,
Lisa
by A verified traveler
Fantastic stay!
Posted 18 Feb 2020 on HotelsThe stay was amazing! Lisa and her team at Xplore were always ready to help. They were a pleasure to interact with.
The room was huge, clean, and comfortable. Wifi signal was strong in the room.
There was a made-to-order breakfast free every morning, with a choice between a smoked salmon or mushroom plate with eggs (your choice of cooking style).
There was also a free laundry machine in the basement (dryer costs 100 yen per use). Large drying room was available for the ski equipment 1 floor down. Unfortunately the snow was too high to ski out of the back door, but it was a short 5-10 min walk to the slope, so it wasn't too much of an inconvenience.
Would definitely stay here again if we return to Madarao Kogen!
Comment from Hotel Management
18 Feb 2020 by Lisa, Hotel Management
Thank you so much for your review.
We really enjoined having you stay with us.
See you next season.
by A verified traveler from Vancouver
Posted 17 Feb 2020
Great staff, fantastic location about as close to the run as you can get in private accommodation. Closer to a hostel in my definition but that is the Japanese way. Good food with lots of options close by. Shuttle bus to town and near by resorts made the whole trip very smooth. Definately recommended.
Comment from Hotel Management
18 Feb 2020 by Lisa, Hotel Management
Thank you Todd for your review.
We hope to see you next season.
Warmest regards,
Lisa
by A verified traveler from Brisbane AUS
Posted 14 Feb 2020 on Wotif
Great location, great facilities and free yoga! Good breakfast and helpful staff. Oh and nice traditional style rooms but with the comfiest beds in japan. Will be back!
Comment from Hotel Management
18 Feb 2020 by Lisa, Hotel Management
Thank you so much for your review.
We do hope you will come back next season and enjoy it all again.
Warm regards,
Lisa
by A verified traveler from Canada
Posted 12 Feb 2020
The employees are uber helpful. The rooms are slean, quiet, and spacious
Comment from Hotel Management
18 Feb 2020 by Lisa, Hotel Management
Thank you for taking the time to review Xplore.
We hope to see you next season.
Warmest regards,
Lisa
by A verified traveler
Posted 17 Jan 2020
Very close walking distance (and ski out) to the Madarao slope. Onsen bath is wonderful. Room is comfortable.
Comment from Hotel Management
18 Jan 2020 by Lisa, Hotel Management
Thank you so much Scott.
It was wonderful having you stay here.
Hope we see you back at Xplore next season.
Warm regards
Lisa
Manager Xplore
by A verified traveler
A poor hotel not worth the money
Posted 15 Jan 2020 on HotelsUnfortunately there are a few bad things to say about this place. On hotels.com, it advertises toiletries in the room but you don’t get any. There’s some shampoo and conditioner in the onsen but nothing like what Japanese hotels usually provide in rooms. There are no staff in the hotel at all after 7pm so if you need help after that time, you may struggle. The showers were 3 floors below our room (with the onsen) - we’d expect a shared bathroom to be on the same floor as the room, at the very least. Not sure why but the elevator and area around it smells like an engine room. There seems to be a cafe in the hotel but it’s not actually manned after breakfast so no coffee or other hot drinks are available after 10. Supposedly guests are meant to take snowboards etc. to the drying room in the basement and not walk through the lobby but people were constantly bringing wet equipment and snow covered boots through the lobby and staff didn’t seem to care. The hotel is advertised as ski in/ski out but it is not. You have to leave the hotel and walk 5-10 minutes up the road to the nearest ski lift. All in all, the hotel just feels like a slightly run down hostel for mostly young Australians - it’s certainly not an upmarket hotel. Breakfast wasn’t very good but it was complimentary so it’s hard to complain about it. The lobby area is the only place to relax in the hotel (outside of your room) and it can get quite cold. The wifi is
Comment from Hotel Management
23 Jan 2020 by Lisa, Hotel Management
Thank you for your review.
I do apologise that Xplore did not meet your expectations. I have taken everything you have said on board and appreciate that you took the time to review Xplore.
I do hope that you will come back next year and experience new changes.
Warm Regards,
Lisa
by A verified traveler
an unexpected gem
Posted 3 Jan 2020 on Hotelshad a wonderful time here, place was clean and social, great breakfast, close to the slopes, and service by Lisa and Stuart and the rest of the staff was so friendly and attentive. i particularly appreciated that the hotel can arrange pickups to and from the train station. the onsen is also a bonus. Madarao is a true gem and these guys will make sure you have the best time.
Comment from Hotel Management
3 Jan 2020 by Lisa, Hotel Management
Thank you so much for your wonderful feedback.
I hope we see you back at Xplore next year.
Have a great 2020.
Warm Regards
Lisa Manager Xplore
by A verified traveler
Posted 31 Dec 2019 on Hotels
Comment from Hotel Management
3 Jan 2020 by Lisa, Hotel Management
Thank you for your feedback.
The Xplore team would love you to come back for the 20/21 season.
Have a great year.
Warmest regards Lisa
by A verified traveler
Posted 7 Mar 2019 on Hotels
All staffs are nice and friendly. The room I stayed was clean so I enjoyed the stay.
