Ratings based on 5 Verified Reviews
3.3 Room cleanliness
4.0 Service & staff
3.5 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 17 Aug 2022
It is a decent stay option but far away from mall road. I stayed in Luxury suite but it was nit luxurious as per 3* star hotel standards. Tea/ Cofee/ Complimentary water bottle/ hand towel were missing in the room. Intercom was not working. Staff was cooperative and served good food
Comment from Hotel Management
19 Aug 2022 by R. Nautiyal, Hotel Management
Dear Guest,Namaste!Thank You for choosing to stay at Hotel crystal palace, Mussoorie and writing a wonderful review on Expedia.It is indeed very heartwarming to know that you enjoyed your stay from all aspects. It is our goal to ensure that all our guest leave with happy memories of their stay.We value your patronage and look forward to welcoming you back at Hotel Crystal Palace, Mussoorie.Thanks & Regards,
by A verified traveler from SINGAPORE
2 Star Hotel
Posted 24 Jun 2019 on HotelsPositives:
Situated around 20 minutes of walking climbing the Hill near Mall Road
Provide complementary shuttle 3 times in a day to drop at the Mall Road
Food at restaurant is OK with good view of Valley at Top Floor
Hotel staff talks politely
Negatives:
I stayed 5 nights in deluxe room and always found foul smell in their bathroom
Size of bathroom is small
Poor Internet connection with lot of fluctuation
Water Pressure in bathroom is not good
Towels and bed sheets are dirty
If main electricity is gone you cannot use Gyster and have hot water in bathroom
Found Ants and Cockroaches in room floors due to poor cleaning of rooms
Size of room is small and cannot accommodate extra bed properly
Family channels likes colors and other movie channels are not subscribed in TV
by A verified traveler
Posted 25 May 2019
Comment from Hotel Management
3 Jun 2019 by Aakash, Hotel Management
Dear Guest, Thank you for your feedback. We appreciate you taking the time to share with us your experience. Customer satisfaction is our priority. We work really hard from our end to offer you the best services. We look forward to host you at Hotel Crystal Palace by Sea Hawk again. :)
by A verified traveler
Posted 20 Mar 2019
Comment from Hotel Management
1 Apr 2019 by Aakash Yadav, Hotel Management
Dear Guest, Thank you for your feedback. We appreciate you taking the time to share with us your experience. Customer satisfaction is our priority. We work really hard from our end to offer you the best food. We will share your feedback with our entire hotel staff. We look forward to host you at Hotel Crystal Palace by Sea Hawk again. :)
by A verified traveler from UK
Posted 15 Dec 2018
It's a lovely hotel. Best location, best view and best services. Staff is very cooperative. Always ready to assist you. Rooms are quite spacious, location is awesome. All rooms are valley facing. Food, Buffet breakfast is also up to the mark. Every one visiting mussoorie should book this hotel in advance. :)
Comment from Hotel Management
20 Dec 2018 by Aakash , Hotel Management
Dear Guest,
Thank you for your feedback. We appreciate you taking the time to share with us your experience. Customer satisfaction is our priority. We work really hard from our end to offer you the best food. We will share your feedback with our entire hotel staff. We look forward to host you at Hotel Crystal Palace by Sea Hawk again. :)
