Ratings based on 20 Verified Reviews
3.6 Room cleanliness
3.5 Service & staff
3.5 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Avoid at all costs!
Posted 23 Oct 2023 on HotelsThis is not a 4 star hotel - worst experience ever and I would like to warn others before booking. Misleading and misold. It is. 2star at best and that too because the rooms are ok. Breakfast terrible, service terrible, no manager on site - claiming they have but received payment so we paid again! Treating us like we are beggars. Threats by the booking team - screenshots to follow
by A verified traveler
Posted 16 Jul 2023
Good location. Right at the corner of library road and very beginning of Maal road.
Excellent cooperative and supporting stuffs & executives. Good breakfast and complimentary evening snacks ( yes you don’t get every where ).
You can order in house dine options of Pahadi cuisine.
All in all I will tell Ellbee will ensure a memorable stay for here .
Comment from Hotel Management
21 Aug 2023 by Reena , Hotel Management
Dear Valued Guest,Thank you for sharing your positive experience at our hotel. We are thrilled to know that our hotel met all your expectations and that you had an enjoyable stay. It would be a pleasure to welcome you back again and provide you with another wonderful experience. Thank you again for choosing us..Warm Regards,Team EllBee!!
by A verified traveler
OK hotel for short stay
Posted 14 May 2023 on HotelsThe entry to the hotel is through a very narrow Masjid lane and only small cars can get through comfortably and not any large sedans or luxury suv vehicles. The staff at reception did not allow check in before 2 PM even though they did have rooms available. Mall road entry price at the gate is rupees 150 per entry and no car can enter between 4 pm to 10 pm. The hotel is above average but could be better a d deluxe room cost in tbe range of 5000 and deluxe room in range of 10000. There is a welcome drink of lime water and tbey hive complimentary high tea in the evening and breakfast is OK but coffee is useless. There is no lift present and laundry bag and slippers were absent. The hygiene could be better.
Comment from Hotel Management
7 Jul 2023 by EllBee, Hotel Management
Dear Valued Guest,Thank you for your feedback.We would like to apprise you that Mussoorie has a barrier system for traffic management where vehicular movement is restricted at the Mall Road from 4:30 pm to 10:30 pm, and commercial vehicles are not allowed inside the mall road. There is not much we can do about vehicle access during these hours. However, we always inform our guests beforehand about the situation as well. We had also sent you an email and Whatsapp regarding the parking and traffic rules of Mussoorie when you booked at our hotel.Regarding the narrow Masjid lane entry, we understand that it may pose challenges for larger vehicles, and we apologize for any inconvenience caused. We want to apprise you that even though we have had guests that can take cars as big as Toyota Fortuner in our lane, for guests who are not comfortable driving, there is an option to park the vehicle in MDDA parking as well.We are, in fact, one of the few hotels in Mussoorie that can easily accommodate up to 20 cars in our parking.We apologise for any discomfort that you may have experienced during your stay. We take all feedback seriously and will use your comments to improve our services for future guests.We hope you will not judge us solely based on this particular experience, as this certainly does not reflect the otherwise high standards of service we endeavour to maintain. RegardsManagement
by A verified traveler
good place to chill.
Posted 18 Apr 2023 on HotelsGreat service, very tasty food, courteous staff. nice ambience smiling faces.
Comment from Hotel Management
21 Aug 2023 by Reena , Hotel Management
Dear Valued Guest,Thank you for choosing EllBee for your recent stay and sharing your positive experience. We are delighted to hear that you enjoyed our food and that our team provided you with excellent service. Your feedback means a lot to us, and we look forward to welcoming you back to our hotel soon.Warm Regards,Team EllBee!!
by A verified traveler
Posted 21 Mar 2023
Cold Breakfast and basic amenities were not available.
Comment from Hotel Management
21 Aug 2023 by Reena , Hotel Management
Dear Valued Guest,We are sorry that we fell short of your expectations, and we will use your comments to improve our services and facilities. If you would like to discuss your concerns further, please do not hesitate to contact us directly. We hope you will give us another opportunity to provide you with a more enjoyable stay in the future.Warm Regards,Team EllBee!!
by A verified traveler
Posted 30 Jan 2023 on Hotels
My experience was horrible. They have given misleading hotel information when booking. The car park and the hotel are about 800 meters distance. it was a huge inconvenience for us to take our languages from the car stopped to the hotel. The hotel staff never provided the luggage services nor informed us of the hotel location earlier. it was real trouble. not recommended.
Comment from Hotel Management
21 Aug 2023 by Reena , Hotel Management
Dear Valued Guest,Thank you for your feedback.We would like to apprise you that Mussoorie has a barrier system for traffic management where vehicular movement is restricted at the Mall Road from 4:30 pm to 10:30 pm, and commercial vehicles are not allowed inside the mall road. There is not much we can do about vehicle access during these hours. However, we always inform our guests beforehand about the situation as well. We had also sent you an email and Whatsapp regarding the parking and traffic rules of Mussoorie when you booked at our hotel.Regarding the narrow Masjid lane entry, we understand that it may pose challenges for larger vehicles, and we apologize for any inconvenience caused. We want to apprise you that even though we have had guests that can take cars as big as Toyota Fortuner in our lane, for guests who are not comfortable driving, there is an option to park the vehicle in MDDA parking as well.We are, in fact, one of the few hotels in Mussoorie that can easily accommodate up to 20 cars in our parking.We apologise for any discomfort that you may have experienced during your stay. We take all feedback seriously and will use your comments to improve our services for future guests.We hope you will not judge us solely based on this particular experience, as this certainly does not reflect the otherwise high standards of service we endeavour to maintain.Warm Regards,Team EllBee!!
by A verified traveler
Posted 21 Dec 2022
Terrible and worst choice to stay in this hotel. Way to hotel is impossible to reach with 4 wheeler with narrow road. Staffs are very very unfriendly and rude. Specially the night manager, Mr. Parmar, he was so arrogant and unconsiderate for any requests we put thru. Start with, they were not ready to provide any bedding for extra person but ready to charge Rs. 900. Any other request we made thru like asking for tissue paper, plates, glasses and other few stuffs, he has same answer that these are not procedure and we need to ask FBS team to get inventory or room attendant is not available. As a regular customer of expedia, i am terribly disappointed and request you to please share some discounts coupon code as a complimentary.
Comment from Hotel Management
22 Dec 2022 by Reena , Hotel Management
Dear Guest, We sincerely apologise that we were not able to meet your expectations during your visit to our hotel. The review regarding housekeeping is most unrepresentative of what our hotel offers. We hope you will not judge us solely based on this particular experience, as this is certainly not reflective of the otherwise high standards of service we endeavour to maintain. The management has noted all your observations, and swift action has already taken place regarding the same. Regarding parking, we would like to clarify that Mussoorie has a barrier system for traffic management where vehicular movement is restricted at the Mall Road from 4:30 pm to 10:30 pm. It is not much we can do about access to vehicles during these hours. However, we always inform our guests beforehand about the situation as well.We believe you appreciated the spaciousness of our rooms. (as we are renowned for offering one of the most spacious rooms in Mussoorie) We sincerely hope you will again give us another opportunity to host your stay at EllBee Mussoorie Hills. We assure you that we will go the extra mile to provide a more rewarding experience next time. Regards,Team EllBee Hotels!!
by A verified traveler
Posted 30 Aug 2022
Comment from Hotel Management
21 Aug 2023 by Reena, Hotel Management
Dear Valued Guest,We are delighted to hear that you had a wonderful stay at our hotel. Your positive feedback means the world to us, and we are glad our team exceeded your expectations. We hope to have the pleasure of welcoming you back soon.Team EllBee!!
by A verified traveler
Posted 18 Jun 2022
Well maintenance
Comment from Hotel Management
22 Dec 2022 by Reena, Hotel Management
Dear Valued Guest,Thank you for the review. Appreciate your compliments for our services. We look forward to having you soon again with us.Team hotel EllBee Hotels.
by A verified traveler
Below average for the price.
Posted 19 May 2022 on HotelsLocation off mall road in very small side street near library chowk. I was given a room in level 1. room was extremely smelly and not clean. sticky floor. Room freshener or perfume had no effect!
after talking to them gave me another room in level 2, it is better than first one but not great. same smell issue.
2nd room had shower issue as he almost no water pressure.
Break was ok, but not enough sitting area.
Staff were friendly but what is the point when room is not good enough.
Comment from Hotel Management
22 Dec 2022 by Reena, Hotel Management
Dear Guest, We sincerely apologise that we were not able to meet your expectations during your visit to our hotel. The review regarding housekeeping is most unrepresentative of what our hotel offers. We hope you will not judge us solely based on this particular experience, as this is certainly not reflective of the otherwise high standards of service we endeavour to maintain. The management has noted all your observations, and swift action has already taken place regarding the same. Regarding rooms, we have already taken action for the same.We believe you appreciated the spaciousness of our rooms. (as we are renowned for offering one of the most spacious rooms in Mussoorie) We sincerely hope you will again give us another opportunity to host your stay at EllBee Mussoorie Hills. We assure you that we will go the extra mile to provide a more rewarding experience next time. Regards,Team EllBee Hotels!!
