Ratings based on 943 Verified Reviews
4.3 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 27 May 2024
by A verified traveler
Posted 27 May 2024
This Hampton Inn was conveniently located. Even though it was right next to the highway, the room was quiet. The staff was friendly. Check in and check out was easy. I will say, however, compared to several other Hampton Inns we have stayed at over the past few years, this one is due for some major updates! The bathroom was very nice, but the rest of the room seemed very old and worn out. One queen bed in our room was very comfortable, while the other was terribly uncomfortable. There were no USB ports for device charging near the bed. The only charger was on the desk on the other side of the room. The carpet was older and not very clean. The doors were very old, wooden, and showed water damage and were splintering near the floor. I was not given the option of a mobile key like at many other Hampton's we have stayed recently. The breakfast was terrible. We arrived for breakfast at 8am. They were out of coffee and many of the muffin choices. Cereal choices and yogurt choices were limited as well as the fresh fruit choices. The scrambled eggs were dried out and had no taste. The breakfast tables were not clean and seating was limited.
by A verified traveler
Posted 23 May 2024
Property location pk
Comment from Hotel Management
23 May 2024 by Heather, Hotel Management
Hi Frank, thank you for the review. We appreciate your feedback.
by A verified traveler
Posted 19 May 2024
Like that it is pet friendly. Staff was very nice.
Comment from Hotel Management
20 May 2024 by Heather , Hotel Management
Hi Lawrence, thank you for the great review! We are happy to hear you enjoyed your stay.
by A verified traveler
Posted 5 May 2024
Comment from Hotel Management
6 May 2024 by Heather, Hotel Management
Hi Desarae, thank you for your review! We hope you enjoyed your stay, and we appreciate your feedback!
by A verified traveler
Posted 5 May 2024
We booked 3 rooms for 3 families (we had 2 kids with us).. but at the time of check-in at , around 8.45 PM, the hotel staff said they got over booked and have only 2 rooms..there was no coordination between Expedia and Hotel on booking confirmation..nither Expedia nor hotel informed us that they are over booked and they did not have enough rooms for us...we had to search another hotel and have to pay higher rates than what we booked through Expedia...even worse the hotel staff said please dont trust third party like Expedia for hotel bookings..request to hotel and Expedia please dont do such thing with anyone for some extra bucks.. the only nice part that the person at help desk of Hampton Inn proactively enquired in near by hotels and gave us some options.. i see $1 got blocked from my card saved in Expedia not sure what will happne now..will they charge me for the mess they did ??
Comment from Hotel Management
6 May 2024 by Heather , Hotel Management
Hi Pratik, thank you for your review. We are so sorry to hear about the confusion, and lack of communication prior to your arrival. This is definitely not our norm, nor up to our standards. We appreciate you providing feedback on this process.
by A verified traveler
Posted 23 Apr 2024
I checked in, was given a room tnat hadn't been cleaned. They figured it out quickly and gave me another, nicer one. The Monday breakfast wasn't up to Hampton standards. My room wasn't cleaned Monday night, even after i reminded the staff member. I had to ask for towels. Tuesday breakfast once again wasn't Hampton standards, the eggs tasted fake and the potatoes were not good at all. I ended up having Frosted Flakes. The staff was very nice, the service was poor.
Comment from Hotel Management
26 Apr 2024 by Heather, Hotel Management
Hi John, thank you for your review. We are so sorry that your stay was not up to our normal Hilton standards, but we are happy to hear our staff was able to assist. Thank you for providing feedback, and letting us know about your stay.
by A verified traveler
Posted 31 Mar 2024
The pillows are only half size of a normal king size pillow in all rooms, which makes no sense. Hallways smelled like chemicals.
Comment from Hotel Management
2 Apr 2024 by Heather , Hotel Management
Hi Adam, thank you for your review. We appreciate your feedback!
by A verified traveler
Posted 21 Mar 2024
Comment from Hotel Management
22 Mar 2024 by Heather, Hotel Management
Hi Samuel, thank you for the glowing review! We appreciate your feedback.
by A verified traveler
Posted 3 Mar 2024 on Hotels
Out stay was amazing room was very clean front desk staff at check in was very nice
Comment from Hotel Management
4 Mar 2024 by Heather, Hotel Management
Hi Sharrona, thank you for your review! We are happy to hear you enjoyed your stay, and hope to welcome you back soon.
