Ratings based on 748 Verified Reviews
3.5 Room cleanliness
3.8 Service & staff
3.7 Room comfort
3.3 Hotel condition
Expedia Verified Reviews
by A verified traveler from O Fallon
Posted 21 May 2024
Love it
by A verified traveler
Posted 19 May 2024
We stayed just one night. Our room was clean and the staff were nice. We had a hard time finding the motel. They need better signage. Their sign wasn’t lit up and it is black and sits low. It didn’t help that Mapquest directed us across the street ( I reported this to them).
Comment from Hotel Management
22 May 2024 by Manager, Hotel Management
Hello Jane,Thank you for sharing your experience with us. We are pleased to hear you found our rooms clean and the staff friendly. We appreciate your feedback regarding our signage, and we will take this into consideration for future improvements. We hope to welcome you back again soon.
by A verified traveler
Posted 9 May 2024
Breakfast omelets were cold and rubbery.
No grab bars in the bathroom.
No elevators so it was cumbersome carrying luggage up and down the stairs.
Beds were comfortable.
Comment from Hotel Management
10 May 2024 by Manager, Hotel Management
Hello Harry,We appreciate your feedback regarding your recent stay. We strive to provide a variety of breakfast options to suit all tastes. Our team will look into the concerns raised. Feel free to share any additional details with our management team for further assistance.
by A verified traveler
Posted 8 May 2024
Very dirty/dusty along top of bathroom door.
Comment from Hotel Management
10 May 2024 by Manager, Hotel Management
Hello Christopher, Thank you for bringing this to our attention. We appreciate your feedback and will address this matter with our housekeeping team to ensure a better experience for our guests in the future.
by A verified traveler
Posted 29 Apr 2024
Comment from Hotel Management
2 May 2024 by Manager, Hotel Management
Hello Ryan, We're sorry to hear that your experience didn't meet your expectations. Please feel free to contact us directly to discuss any concerns you may have had during your stay. We value your feedback and would appreciate the opportunity to address them.
by A verified traveler
Posted 28 Apr 2024
It had good lighting
Comment from Hotel Management
1 May 2024 by Manager, Hotel Management
Hello Raven, We are pleased to hear that you found the lighting in our hotel to be satisfactory. Your feedback is valuable to us as we strive to provide a comfortable experience for all our guests. If you have any further comments or suggestions, please feel free to reach out to our management team.
by A verified traveler
Posted 25 Apr 2024
Not clean
Comment from Hotel Management
26 Apr 2024 by Manager, Hotel Management
Hello Danitria, We appreciate your feedback and regret to hear that you found the cleanliness below expectations. We take cleanliness seriously and will address this matter with our housekeeping team for improvement. Thank you for bringing this to our attention as we strive to enhance our guests' experience.
by A verified traveler
Posted 15 Apr 2024
Desk clerk was super helpful and friendly. I liked the sustainably sourced hand soap too.
Comment from Hotel Management
17 Apr 2024 by Manager, Hotel Management
Hello Jeanne, We're delighted to hear about your positive interaction with our desk clerk and that you appreciated our sustainably sourced hand soap. We strive to provide excellent service and environmentally friendly amenities for our guests to enjoy. Thank you for sharing your experience with us.
by A verified traveler from Hartford
Posted 6 Apr 2024
Comment from Hotel Management
11 Apr 2024 by Manager, Hotel Management
Hello Eva,We appreciate you choosing to stay with us and we hope you had a delightful experience! Please don't hesitate to contact us directly with any feedback you may have from your stay. We look forward to welcoming you back soon!
by A verified traveler
Posted 4 Apr 2024
Nice
Comment from Hotel Management
7 Apr 2024 by Manager, Hotel Management
Hello David,We appreciate your feedback and are glad to hear you had a pleasant stay with us. If there is anything else we can assist you with or if you have further comments, please don't hesitate to reach out. Thank you for choosing to stay at our hotel.
