Ratings based on 232 Verified Reviews
4.1 Room cleanliness
4.4 Service & staff
4.1 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 16 May 2024
Everything
by A verified traveler
Posted 14 May 2024
The online photos were misleading. We booked a double room but got a small, basement room not shown on the website. The room needed maintenance, with chipped flooring and loose skirting boards. The walls were poorly painted.
When you used the shower it leaked all over the floor meaning we had to use a lot of towels. It came with a short shower curtain rather than a screen, which is just unhygienic. The bed was comfortable but dipped in the middle, making it hard to sleep on one side. It was also inconveniently placed against the window.
They don’t clean the rooms daily, you have to request this through the app, which appeared as ‘not an option’ for our hotel. It felt a bit awkward having to ask for this at the desk so we didn’t request it during the stay.
The hotel's common areas like the lounge, workspace, and garden were nice, but the rooms didn't meet the same standard. Other rooms might be better. Overall the location is really good, but I’d say this is the lowest standard I would accept from a hotel.
Comment from Hotel Management
15 May 2024 by Sonder, Hotel Management
Hi Nicole, your feedback is appreciated. We're sorry your space fell short of expectations. Our team is always looking to improve, and we're sorry for the maintenance issues you experienced. We don't offer daily cleanings at this location. This ensures you can enjoy an uninterrupted and environmentally sustainable stay. We’re sorry if this was different than what you expected, and we’ll have our team review the listing details. Your feedback means a lot to us as it helps us continuously improve our hospitality standards.
by A verified traveler
Posted 11 May 2024
Hotel was very close to the main museums in Amsterdam and still close enough to walk to the central parts of the city. The room was clean and comfortable and front desk very helpful. I would definitely stay again.
by A verified traveler
Posted 10 May 2024
Great staff. Room maintenance needs focus. Electrical plus safe needs to be secured to the shelf
by A verified traveler
Posted 7 May 2024
There were two good things about this hotel - its position in being close to good shopping and the museums, and the staff on the front desk. Julianna on reception was supremely helpful, full of local information and happy to explain how to use local transport etc.
The room itself was pretty awful. Below ground floor level with one small window looking at a scruffy brick wall and a pipe from an extractor fan sending fish smells into the room. The room was dark, noisy from other guests, looked in dire need of some maintenance (hooks hanging off walls, soap/shampoo dispenser falling off the wall, handle on the toilet brush broken off, scuff marks all over the walls, TV not working, shower bracket not fitted to wall properly, holes filled in badly etc etc).
I know its hard to clean rooms that are poorly maintained but the big hair sitting on the bath towel was not the welcome I wanted. The hotel didn't stock any alcohol, soft drinks and or ice despite having a bar. They have free coffee and tea (as long as its Earl Grey or a couple of herbal ones).
I was hugely disappointed in this hotel, wouldn't recommend it and wouldn't stay here again.
Comment from Hotel Management
14 May 2024 by Sonder, Hotel Management
Thank you for taking the time to share your feedback with us, Jess. We're delighted you enjoyed our prime location and that Julianna provided you with exceptional service during your stay. However, we're deeply sorry to learn that your experience with the room fell short of expectations. Please accept our sincere apologies for the issues you encountered, including the maintenance and cleanliness concerns. Your feedback is invaluable to us, and we will address these matters with our team to ensure improvements are made promptly. It's our hope to have the opportunity to welcome you back in the future and provide you with the seamless experience you deserve.
by A verified traveler
Posted 6 May 2024
Location is good. Room was pretty bad. Comedically small. Could barely move once the suitcase was open. Clean and fine, but everything in it very basic. Expected better given price and previous experience with Sonder. The picture is different (and far more modern) from the actual room.
by A verified traveler
Posted 5 May 2024
by A verified traveler
Posted 25 Apr 2024
My only suggestion would be to ask for a room above ground. The lower (basement rooms) are very cold in the spring. Otherwise, this was a fantastic experience. The rooms are spacious and well thought out. Toilet and shower are separate, shower room has heated floors.
by A verified traveler
Posted 22 Apr 2024
Beautiful property. Juliana was very sweet and helpful.
by A verified traveler
Posted 20 Apr 2024
