Ratings based on 241 Verified Reviews
3.3 Room cleanliness
3.5 Service & staff
3.3 Room comfort
3.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 19 Jun 2024
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Comment from Hotel Management
20 Jun 2024 by Manager, Hotel Management
Hello LaDonna, We appreciate your feedback and will share your comments with our team for future improvement. If you would like to discuss your experience further, please don't hesitate to contact our management team directly. Thank you for staying with us.
by A verified traveler
Posted 27 May 2024
Was nice for the night just going through town. Very clean for what it is, was pleasantly surprised! Would recommend for travelers needing a place to stay for the night.
Comment from Hotel Management
29 May 2024 by Manager, Hotel Management
Hello Gracie,We are delighted to hear that you had a pleasant stay at our hotel and found the cleanliness to your liking. Thank you for recommending us to fellow travelers needing a place to stay. Your positive feedback is greatly appreciated and we hope to welcome you back in the future.
by A verified traveler
Posted 25 May 2024
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Comment from Hotel Management
25 May 2024 by Manager, Hotel Management
Hello LaDonna,We are sorry to hear about your experience and appreciate your feedback. Please feel free to reach out to our management team for further assistance with any concerns you may have. Your satisfaction is important to us, and we value the opportunity to address any issues you encountered during your stay.
by A verified traveler
Posted 22 May 2024
Comment from Hotel Management
23 May 2024 by Carla RediResponse Specialist, Hotel Management
Dear Chris,Thanks for sharing this perfect rating. Our goal at the Red Roof Inn Muscle Shoals is to provide a clean and comfortable stay for all our guests and we’re proud to have achieved that with your visit, prompting your 5/5. In the future, please consider adding more comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. We appreciate your business and we hope that you will give us the opportunity to provide you with another great experience the next time you’re in the area. Sincerely,CarlaRed Roof ManagementRediResponse Specialist
by A verified traveler
Posted 15 May 2024
Staff was totally rude. We open the door to our room and it was DIRTY! It smelled & when i told the staff they said that was not true! I told them “you can check the room yourself” & asked for another room. & they did not want to, stated they had no rooms & waiting on other reservations. I told them well i will need a refund because i did not pay for a dirty smelling room im pregnant and cannot be around this. He stated it was my problem because they are a “non smoking facility” Even though i kept insisting on them to check the room and notice it themselves
Comment from Hotel Management
17 May 2024 by Manager, Hotel Management
Hello Sheila, We are truly sorry to hear about your experience at the hotel. As a non-smoking facility, we maintain high cleanliness standards. We encourage guests to reach out to our management team directly to address any concerns they may have regarding their stay. Thank you for sharing your feedback with us.
by A verified traveler
Posted 5 May 2024
Nice and clean place to stay.
Comment from Hotel Management
6 May 2024 by Oshane RediResponse Specialist , Hotel Management
Dear Chris, Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN MUSCLE SHOALS. We sincerely appreciate your comments and are happy to hear you had a great experience with us especially regarding the nice and clean area. Our goal is to provide a clean and comfortable stay for all our guests and we're proud to have achieved that with your visit. Our goal is to provide a clean and comfortable stay for all our guests and we're proud to have achieved that with your visit. Sincerely,Oshane Red Roof Management RediResponse Specialist
by A verified traveler
Posted 5 May 2024
Comment from Hotel Management
25 May 2024 by Manager, Hotel Management
Hello Samantha,We are sorry to hear that your experience did not meet your expectations. Please feel free to contact us directly to discuss any specific concerns you may have. We appreciate your feedback and aim to continuously improve our services for all our guests.
by A verified traveler
Posted 31 Mar 2024
Comment from Hotel Management
2 Apr 2024 by LaTunde RediResponse Specialist, Hotel Management
Hello Michael, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN MUSCLE SHOALS and I appreciate your 3/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,LaTundeRed Roof Management RediResponse Specialist
by A verified traveler
Great
Posted 17 Mar 2024 on HotelsAbsolutely wonderful
Comment from Hotel Management
19 Mar 2024 by Manager, Hotel Management
Hello Phillip,We are stoked to hear that you found your stay with us wonderful! Your satisfaction is our top priority, and we appreciate your positive feedback. Should you have any suggestions for improvement, we would love to hear them.
by A verified traveler
Posted 14 Mar 2024
It was nice
Comment from Hotel Management
16 Mar 2024 by Manager, Hotel Management
Hello Lewis,We're delighted to hear that you had a pleasant stay with us. Should you have any further feedback or comments, please feel free to reach out.
