Ratings based on 209 Verified Reviews
4.1 Room cleanliness
4.0 Service & staff
3.8 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 23 Apr 2024
We’ve just returned from our second holiday at the Al Falaj hotel and we’re about to book a third. Why?
Let’s start with the simple things: delicious food (and so much of it), great rooms, comfortable beds, amazing gym, gorgeous swimming pool, always clean and tidy, and well located for exploring Muscat and the surroundings.
But… other hotels could claim the same. Let’s talk about the things are much harder to reproduce.
The culture is everywhere; there’s not a single member of staff who doesn’t greet you with a smile: not a ‘it’s my job’ smile but a smile that makes you feel like a friend. There was never a time at Al Falaj at which we felt like a customer – we always felt like guests in the true sense of the word. Think about that.
There are hotels in every city that are clean, comfortable and have plenty of amenities but, once you get past the lobby, you could be anywhere. They’re a repeated formula. At Al Falaj you feel like you’re in the best of Oman: the wonderful diversity of people, the hospitality, and the overriding sense of welcome that make the country what it is. At this hotel, there is no doubt about where you are.
That comes from culture. It comes from an attention to detail that’s been a part of the place for decades. How do I know this? Because the owner walks around; because he joined us for supper; because he cares. And his care and warmth is reflected in every minute with every member of staff.
…and that’s why we’re going back.
Comment from Hotel Management
30 Apr 2024 by Praveen George, Hotel Management
Dear Mr Justin,First and foremost, we would like to express our heartfelt gratitude for your glowing endorsement of your latest experience at the Al Falaj Hotel. Reading your thoughtful and detailed account warms our hearts and reinforces our relentless pursuit of excellence in hospitality.It delights us immensely to learn that the small aspects of our service—the delectable cuisine, generously proportioned rooms, premium fitness center, inviting swimming pool, and consistent cleanliness—have contributed significantly to your enjoyment. While many establishments may boast similar features, it is indeed gratifying to discover that our unique cultural identity sets us apart.Our utmost priority lies in making each guest feel cherished and special, fostering authentic connections transcending mere business transactions. Hearing that our devoted family atmosphere permeated throughout your entire stay fills us with pride, inspiring us even further to maintain our signature brand of genuine warmth and attentiveness.Moreover, witnessing the evident connection between our management and our beloved guests affirms the deep-rooted values instilled in every individual representing the Al Falaj legacy. Indeed, our treasured traditions remain deeply embedded in our daily practices, serving as guiding principles for generations to come.Having earned your trust and patronage twice already, we eagerly anticipate welcoming you back for another enchanting encounter. Until then, we send our fondest wishes and assure you that your praises echo proudly among our tightly knit community here at the Al Falaj Hotel.With immense gratitude and wholehearted sentimentsPraveen GeorgeGeneral Manager
by A verified traveler
Posted 25 Feb 2024
Its front desk staff is excellent and cordial.
Comment from Hotel Management
3 Mar 2024 by Praveen George, Hotel Management
Dear Bipin,Greetings from Al Falaj Hotel, and thank you for taking the time to share your genuine appraisal of our front desk personnel. We are delighted to learn that their warmth and friendliness left a lasting impression on you, and we will pass along your compliments to our dedicated team. Your comments will inspire us to continuously uplift our benchmarks and sustain our standards.We await the pleasure of serving you again in the near future.Warm regards
by A verified traveler
Posted 9 Jan 2024 on Hotels
Comment from Hotel Management
17 Jan 2024 by Praveen George, Hotel Management
Dear Mr Venkat,Thank you for your excellent feedback on your stay at Al Falaj Hotel.We are glad that you enjoyed all the services on offer at our hotel. We look forward to welcoming you back to Al Falaj Hotel.Thank you
by A verified traveler
Posted 16 Dec 2023 on Hotels
Comment from Hotel Management
17 Jan 2024 by Praveen George, Hotel Management
Dear Mr Shekeel.Thank you for sharing your excellent review on your recent stay at Al Falaj Hotel.We look forward to welcoming you back for another wonderful experience with us.Thank You,Praveen GeorgeGeneral Manager
by A verified traveler
Posted 28 Oct 2023
Nice hotel, excellent staff, clean room, good AC, I was in deluxe room good swimming pool, and gam
Comment from Hotel Management
30 Oct 2023 by Sonja Candappa, Guest Service Department, Hotel Management
Dear Tayseer,Thank you for taking the time to review your stay with us at Al Falaj Hotel! We are so glad to hear that you had a comfortable and enjoyable stay with us. Our staff will very much appreciate your kind words, and we are happy that you liked the hotel, our deluxe rooms and the pool. We thank you once again we look forward to welcoming you back to Al Falaj Hotel Muscat Next Year! Best Wishes,
by A verified traveler
Posted 26 Oct 2023
by A verified traveler
Posted 16 Mar 2023 on Hotels
Very hotel looking rooms and conditions. Not impressed with it at all. Can be avoided. The rooms are also small and the noise travels across. I could hear people throughout the stay.
by A verified traveler
Posted 27 Jan 2023
The hotel has very good staff's with great service. Room are clean and the bathroom is beautiful. We didn't try the breakfast but it looked. Gym and pool is nice and clean. We found the location very convenient since we were attending evening ceremonies at the Krishna Temple. Highly recommended this hotel with good rates.
Comment from Hotel Management
30 Jan 2023 by Bimalka Amarasinghe, Hotel Management
Dear Mr. Dinesh,Your kind comments are highly appreciated. It is always motivating when our valued guests take the time to acknowledge our efforts in providing a great service. Let us assure you that we will continuously strive for improvement to make your future stays even better.
by A verified traveler
Posted 6 Sep 2022 on Hotels
The hotel is clean but they don't have soundproof rooms which was noisy to me at sleeping time.. Front desk staff unfortunately they are not professional at all.
Comment from Hotel Management
6 Sep 2022 by Bimalka Amarsinghe, Hotel Management
Dear Valued Guest,Thank you for staying with us and taking the time to share this valuable feedback mentioned according to your experience. We have taken note of the comments highlighted and would take corrective measures to rectify the same.Thanks & Regards
by A verified traveler
Good Hotel and Highly recommanded
Posted 6 Aug 2022 on HotelsThe Hotel is good and there are no complaints about any services, Room sizes, Toilets, and the Bed was very good and well maintained and comfy.
The only flaw which could be completed is the corridor look, the old-fashioned wooden cladding looks much outdated and dark in corridors.
Rest was amazing breakfast, gym and pools area were great with reasonable rates they offer.
Highly recommended!!!
Comment from Hotel Management
9 Aug 2022 by Bimalka Amarsinghe, Hotel Management
Dear Mr. Mohamed,
Thank you for patronizing Al falaj Hotel, Muscat.
Your kind comments are highly appreciated. It is always motivating when our valued guests take the time to acknowledge our efforts in providing a great service. Let us assure you that we will continuously strive for improvement to make your future stays even better.
Thanks & Regards
