Ratings based on 733 Verified Reviews
4.7 Room cleanliness
4.6 Service & staff
4.7 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 12 Jun 2024
Our room was very noisy from the nearby freeway. We were in a room at the end on the4th floor. We were given a choice of roomswhen we checked in, but when we asked to move 30 minutes later, suddenly the hotel was "full". That was obviously untrue. We let it slide as we had a funeral to attend. On the positive side, the bed was extremely comfortable.
by A verified traveler
Posted 9 Jun 2024
Bad customer service. I stay for one night. Overprice. I made a reservation for two beds, once arrived they told me it was sold out and they gave me one bed.tge receptionist was very cold and rude. I asked foer more blankets and pillows and tgey told me that they didn't have any. Tgat they were going to look and deliver to my room if tgey would able to find any. No one ever showed up with blankets or updates. Horrible experience. I will jecer stay there ever again.
Comment from Hotel Management
14 Jun 2024 by JVH, Hotel Management
Thank you for taking the time to give us your feedback and we apologize you felt you did not get the service you deserved. We see you booked a standard room which does not guarantee the room type and two queen beds was requested but was based on the hotel's availability. The hotel was sold out and your request could not be honored due to being sold out. We did try reaching out to you ahead of time regarding. We understand your disappointment and apologize for your experience.
by A verified traveler
Posted 4 Jun 2024
It was clean, and breakfast was tasty, with sufficient choices.
Did I say the staff was wonderful? The staff was wonderful. Even when I disagreed with a Keurig coffee maker, Dustin was quick to my aid, patient, and non-judgmental! LOL
I would stay here again and would recommend it to others.
NannyB
by A verified traveler from Wildomar
Posted 3 Jun 2024
Jennifer the manager was amazing. I was stuck at Denver airport due to missing my connecting flight. My husband was already in Ontario. She helped by adding him so he could check in
by A verified traveler
Posted 30 May 2024
The stay here was great. No complaints. Be sure to get a room opposite the freeway for a goodnight sleep.
Comment from Hotel Management
1 Jun 2024 by JVH, Hotel Management
We are very pleased to here your stay was great. Thanks again.
by A verified traveler
Posted 29 May 2024
Very clean
Comment from Hotel Management
1 Jun 2024 by JVH, Hotel Management
Thank you for your business. We are happy to hear you found the hotel very clean.
by A verified traveler from Carson
Posted 29 May 2024
It was noisy with pool party
Comment from Hotel Management
1 Jun 2024 by JVH, Hotel Management
Thank you for taking the time to give us your valuable feedback. We apologize for the inconvenience caused to you with noisy pool guests and hope you'll give us another opportunity to serve you.
by A verified traveler
Posted 27 May 2024
It was quiet palace to sleep a night , the bed and pillows where perfect
Comment from Hotel Management
1 Jun 2024 by JVH, Hotel Management
It was great hearing you enjoyed a restful night with us. We look forward to serving you.
by A verified traveler
Posted 24 May 2024
Staff not helpful when I asked for room on other side of hotel (away from freeway). Told I could either have original room selection or first floor room (single female traveler). Just rude - was told if I walked in the room I’d have to stick with that room.
Comment from Hotel Management
25 May 2024 by JVH, Hotel Management
Thank you, Karla, for taking the time to give us your feedback. We apologize you did not receive the service your deserved and can assure this is not the norm. We will use your feedback to improve our customer service. Thank you again.
by A verified traveler
Posted 23 May 2024
Comment from Hotel Management
25 May 2024 by JVH, Hotel Management
Thank you for choosing to stay with us. We are happy to hear you enjoyed your stay. Thanks again.
