Ratings based on 60 Verified Reviews
4.6 Room cleanliness
4.5 Service & staff
4.2 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Good hotel but rude staff
Posted 29 Aug 2023 on HotelsThe hotel itself was good, clean rooms and close enough to the beach. But the rooms have thin walls and you can hear everything happening in the rooms next door so you can't always relax. However, the bad thing about this hotel is the behavior of the staff and the fact that the hotel manager couldn't care less. We were screamed at in the rudest possible way by the person working at the beach bar because we incidentally sat at the wrong sunbeds that we hadn't "reserved". Although we immediately stood up and asked him not to be rude to us, he continued screaming and being aggressive towards us, which was so embarrassing in front of the other hotel guests. This is absolutely unacceptable behavior. I've travelled the world and never experienced such behaviour before in a hotel. But even worse, when i made multiple efforts to speak to the hotel manager over 2 days, I was told she could not be reached. A hotel manager should absolutely at the very least call a very upset guest even 2 days later, so this shows complete disregard over how staff behaves to guests and how much the hotel manager cares. This has been my worst experience in a hotel ever.
Comment from Hotel Management
31 Aug 2023 by Erika, Hotel Management
Dear Mrs Zoi,We are extremely sorry for the unfortunate episode that occurred on the beach.We take this kind of thing very seriously and carefully monitor it to ensure that it never happens again.It is probable that the concurrence of several factors and the naturally loud tone of voice of the service employee caused the unpleasant inconvenience.We are sorry for the negative experience you have had because, under no circumstances, has any of the hotel staff been disrespectful to our guests.In fact, an aspect much appreciated and underlined by those who visit us is the kindness and availability of all our collaborators which represents an element of distinction for us.Unfortunately on Sunday evening the Hotel Manager was not available and the next morning you left the hotel very early therefore it was not possible to discuss the episode face to face.However, you have had the opportunity to speak by telephone and face to face with the receptionist Lisa who, acting on behalf of the Hotel Manager, apologized on behalf of the entire structure.We would like to let you know that we will use your feedback to improve ourselves and to prevent what happened from happening again.On behalf of the Hotel Manager and the entire structure, we offer our apologies for what happened and our regret for the unpleasant memory you will bring with you of our Hotel and our service.The Hotel ManagerErika Murgioni
by A verified traveler
Posted 4 Jul 2023
IT WAS QUIET AND RELAXING THE STAFF WERE EXCELLENT AND THE POOL WAS IMMACULATE
Comment from Hotel Management
24 Jul 2023 by Angelica, Hotel Management
Dear Guest,We thank you for the beautiful review.Hope to host you again in the future.Best RegardsAngelica
by A verified traveler from San Jose
Posted 22 Jun 2023
4 stars for this hotel is a quite a stretch of imagination - 3 starts tops for the rooms and hotel’s grounds. Rooms smell like mold, look and feel like 2-3 star motel with old furniture that is falling apart and moldy smell. Shower is the only feature here that remotely reminds of 4 stars.
Comment from Hotel Management
24 Jul 2023 by Angelica, Hotel Management
Dear Guest,We are really sorry that you did not appreciate our Hotel but we thank you for the review, we will take all the considerations into account in order to improve our services.Best RegardsAngelica
by A verified traveler
Posted 3 Oct 2022
Located close to the beach, supermarket, etc.
by A verified traveler
Posted 10 Sep 2022 on Hotels
by A verified traveler
Holiday in Sardinia
Posted 3 Sep 2022 on HotelsNice hotel with good rooms and access to great public beach (sunbeds against supplement). Friendly staff and service.
by A verified traveler
Posted 2 Aug 2022
Such a wonderful stay, we enjoyed every moment of it. From home cooked meals to the scenery to the authentic experience. We will definitely be back!
by A verified traveler
Posted 8 Jun 2022
Most of the staff were really friendly and helpful.
The rooms were very spacious, power shower and the concept of bungalow rather than a room in a building was appreciated. The restaurant was very cosy with swimming pool views. Food was nice too.
I loved the swimming pool and the area the hotel has at the beach.
by A verified traveler
Posted 7 Sep 2021 on Hotels
by A verified traveler
Posted 17 Oct 2019
Comment from Hotel Management
10 Dec 2019 by Erika, Hotel Management
Gent.mi,
vi ringraziamo per il vs commento.
Cordialmente
Hotel Albaruja****
