Ratings based on 977 Verified Reviews
4.8 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 4 May 2024
Prime location.
by A verified traveler from El Cajon
Posted 27 Apr 2024
What can I say, it’s Murano! Room was nice, but overly warm. Apparently, there is a regulation that you cannot have AC before a certain date.
But the hotel was very clean and for the most part, quiet. Since we were hot we had to have the window open and there was noise outside, as well as a few mosquitos.
Comment from Hotel Management
29 Apr 2024 by Armando Waser - General Manager, Hotel Management
Dear Lynn, Thank you for being our guest and taking some time to provide us with your valuable feedback. Although I am glad to learn your stay was enjoyable overall, I am sorry to read the room temperature was not ideal on this occasion. Hopefully we will have the pleasure of welcoming you back in the future and gain you entire satisfaction. Best regards,
by A verified traveler
Posted 26 Apr 2024
Comment from Hotel Management
29 Apr 2024 by Armando Waser - General Manager, Hotel Management
Thank you for taking the time to share your feedback and for these amazing 5 stars! See you soon in Venice! Best regards,
by A verified traveler
Posted 8 Apr 2024
Amazing hotel, lovely clean rooms. Lovely atmosphere. Very accommodating. Has its own pier with hotel transfer continently located right outside Marco Polo airport. 5* all day long.
Would love to return.
Comment from Hotel Management
15 Apr 2024 by Team HYC Murano Venice , Hotel Management
Many thanks for taking the time to review your experience! We are grateful you chose our hotel and we are glad to learn you had a fabulous stay. Should you visit Venice again in the future, we would be happy to welcome you back!
by A verified traveler
Posted 3 Mar 2024
I would not advise to go to this property. We were deprived of the transfer from airport to hotel by water taxi with a drink which is why I chose this hotel, two days before we were due to go I was sent an email to say the boat was broken and we would have to find our own way to the island.
Comment from Hotel Management
4 Mar 2024 by Valentin Röttger - General Manager , Hotel Management
Dear Anthony, Thank you for being our guest and taking some time to share your concerns.Indeed, our complimentary shuttle is one of the most loved services according to our guests and we appreciate it creates high expectation and we understand your disappointment related to the absence of the shuttle service. Unfortunately, as mentioned on our website, due to a motor damage, our boat is currently undergoing repairs in the shipyard. Our apologies for the inconvenience caused.We hope this will not prevent you from returning and giving us a second chance. Until then, we wish you only the best of travels moving forward. Sincerely,
by A verified traveler
Posted 26 Feb 2024
Comment from Hotel Management
4 Mar 2024 by Valentin Röttger - General Manager , Hotel Management
Thank you very much for taking the time to share details of your experience and for this 5-star rating. Hopefully, we will have the pleasure of welcoming you back at Hyatt Centric Murano Venice on one of your journeys. Sincerely,
by A verified traveler
Posted 18 Feb 2024
Amazing property, friendly staff, delicious breakfast. Highly recommended.
Comment from Hotel Management
19 Feb 2024 by Valentin Röttger - General Manager , Hotel Management
Dear Alexander, Thank you very much for choosing Hyatt Centric Murano Venice and for your recommendation. We are glad to learn you had a 5-star experience and we hope to welcome you back to the island of the glassmakers very soon. Best regards,
by A verified traveler
Posted 17 Jan 2024 on Hotels
Comment from Hotel Management
22 Jan 2024 by Valentin Röttger - General Manager , Hotel Management
Thank you, Darren, for taking a moment to review your experience on the island of the glass-makers. I am glad to learn your experience was positive overall. We hope to see you again at Hyatt wherever your travel plans will take you next. Best regards,
by A verified traveler
Posted 9 Jan 2024 on Hotels
Comment from Hotel Management
15 Jan 2024 by Valentin Röttger - General Manager , Hotel Management
Thank you for your visit and for taking some valuable time to rate your experience. We do hope to welcome you back in the future and win your 10-star rating.Sincerely,
by A verified traveler
Posted 5 Jan 2024
Comment from Hotel Management
29 Jan 2024 by Valentin Röttger - General Manager , Hotel Management
Thank you for choosing our property on your recent trip to Venice and for taking some time to rate your experience. We are glad to learn your stay was enjoyable overall and would be delighted to see you here again. Best regards,
