Ratings based on 259 Verified Reviews
4.3 Room cleanliness
4.6 Service & staff
4.4 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 14 Jun 2024
The location was great for the downtown areas
by A verified traveler from Covington
Posted 10 Jun 2024
First time my husband and went to Germany in Munich and this particular hotel was recommended from a friend. The staff were amazing and friendly! Highly recommend this hotel and when we go back we will definitely be staying here again! Ana was so sweet, helpful and also a pleasure to talk with along with the other staff that would greet every morning and evening when you return from your adventures!
Comment from Hotel Management
11 Jun 2024 by Anna, Hotel Management
Dear Whitney and Kenneth, thank you so so much for your amazing review and kind words. It is a pleasure to read that you enjoyed your (first) time here in Munich and with us. We (especially Anna) had an amazing time with you and we would love to greet you back very soon, as we have also talked about you loving Munich in general.See you soon! :)
by A verified traveler
Posted 1 Jun 2024
This fantastic location is a five minute walk from the central train station and the pedestrian zone at Karlsplatz. You can get to anyplace in the city and Europe from right outside the door. Two minutes from cappuccino and all of the pastries you could want. The staff was inspiringly kind and helpful. We will be back!
Comment from Hotel Management
2 Jun 2024 by Anna, Hotel Management
Dear Alan, wow, thank you so much for this amazing review. It is great to read that you maede use of our central location and that you were happy with our staff. We cannot wait to host you again :)
by A verified traveler from Moscow
Posted 25 May 2024
One of the best hotels in terms of service. The day before my arrival, they sent me a form on WhatsApp so that I could quickly check in.
I found a bstro, next to the station. The staff quickly handed me a paper with a password for the door and offered me a bottle of beer, since I said that I had come to Munich to drink the famous German beer. Information was sent to the WhatsApp about what you can do in the city and what interesting places there are. I have not seen such helpful staff in an inexpensive hotel for a long time. The room is spacious, although without a window, but there was a window in the bathroom. It's all very interesting to think about it. The location is super. In the morning there are many places nearby where you can drink coffee and sweets.
If you go to Munich, don’t hesitate to take this hotel and you will be happy.
Comment from Hotel Management
29 May 2024 by Ben, Hotel Management
Hi Nazim, Thanks so much for the great feeback, we really appreciate it!! We are very happy to offer you a nice cold, local beer after a day of travelling :). Just regarding the windows, every room does have one. Maybe it was behind the rolling blind! We will be happy to show you the next time you're back in Munich.Thanks a lot again, it was great having you and hopefully we see you again soon :)Yours Truly Hotel, Ben
by A verified traveler
Posted 21 May 2024
Location good. Friendly staff. Little noisy. Rooms are minimal.
Comment from Hotel Management
21 May 2024 by Hotelmanagement, Hotel Management
Thank you for your feedback.We are happy to hear that you liked our staff and the central location. As the hotel is directly in the city center is can be a bit noisy especially on the weekends, we are super sorry about that.One good news it that there will be a big renovation going on next year and we hope that the new rooms will meet your taste better. Safe travels and all the best :)
by A verified traveler
Posted 10 May 2024
Comment from Hotel Management
7 Jun 2024 by Ben, Hotel Management
Hi Dorothy, Thanks for the feedback! As we are always trying to improve, we would love to know exactly what you didnt like at your stay, so we an then imporve on this for the future. It would be great if you could let us know, thanks! :)Yours Truly,Ben
by A verified traveler
Posted 7 May 2024
Comment from Hotel Management
9 May 2024 by Hotelmanagement, Hotel Management
Thank you for your fantastic review. We really love to hear that we met your expactations and you had a fantastic stay with us.All the best :)
by A verified traveler
Posted 29 Apr 2024
Wonderful staff all around, from reception to housekeeping, everyone was super friendly and helpful. The room was clean, bed was comfortable, minor cleanliness issues in the room and bathroom but nothing gross. Would recommend having a light blanket as the duvet was too hot and just a sheet was too cold.
It is a 2 minute walk to teams and buses. Less than 5 min walk to train station. Street noise was loud at night and construction in the area started early, so definitely bring ear plugs or white noise to drown out the noise.
Great stay! Would definitely stay again!
Comment from Hotel Management
3 May 2024 by Anna, Hotel Management
Dear Beth, thank you for your great review. We are pleased to hear that you enjoyed our friendliness, we appreciated every talk with you guys. As we seek every detail to improve we are very grateful for your comment about a duvet, for the hotter days. Thank you and hope to see you again on one of your travels :)
by A verified traveler
Posted 16 Apr 2024
No air conditioning when advertised on Expedia having it!
The first person lied to me and try to convinced me AC and air circulation is the same! Then talked to a very nice and apologetic staff who gave me the real story. The owners are waiting to fix it while for a reason that seemed impossible to comprehend. She was noticeably frustrated at having to deal with ineptitude with management.
Without AC, had to open windows and hear drunk people outside the whole night. Very noisy without sound isolation.
They should me taken off Expedia for knowingly not having AC and yet taking reservations.
The silver lining was Expedia's customer service who booked me at a much better property at no extra cost!
Comment from Hotel Management
17 Apr 2024 by Yours Truly Team, Hotel Management
Dear Ross, We're genuinely sorry for any confusion regarding the air conditioning, and we regret that it seems to have greatly impacted your experience with us. It's disheartening to hear your perception of our staff's communication and the suggestion of deception on our part. Our listing on Expedia accurately reflects our amenities. We are a very small team of locals who love our hotel and our city, and enjoy making our guests feel at home.The AC is not broken, it is an environmentally-friendly system which only activates when the outside temperature reaches 16 degrees. Given that the overnight temperature was around 6 degrees, the AC wouldn't have been very effective. We hope you were still able to enjoy your time in our city despite your discomfort with the unseasonably warm temperature.All the best,Anna, Chris, Ben, Sara, and Meghan
by A verified traveler
Posted 7 Apr 2024
Very easy getting in and out and great communication. The room was big and everything was functional.
Comment from Hotel Management
7 Apr 2024 by Hotelmanagement, Hotel Management
Thank you for your fantastic rating!We're delighted to hear that you found our location convenient. We're also pleased that communication was great during your stay.Ensuring our guests have a comfortable stay is important to us, and we're glad we met your expectations.We hope to welcome you back soon! Until then, best wishes to you.Yours TrulyChris
