Ratings based on 125 Verified Reviews
4.8 Room cleanliness
4.6 Service & staff
4.7 Room comfort
4.8 Hotel condition
Expedia Verified Reviews
by A verified traveler from ARBUCKLE
Posted 25 May 2024
The rooms were spotless, large and had really nice amenities, located perfectly in easy walking distance of the S-bahn (it's possible to get a train directly to the airport with just a few minutes' walk to the station frpm this hotel), the Viktualienmarkt (open air food market selling every manner of farm goods and some prepared foods where one can sit down to eat), several good restaurants and iconic places to visit.
Once actually at the hotel, our stay was really great. There are many kinds of drinks available that you can purchase on an honor system inside the hotel, some mineral water and fixings for a gin and tonic for two as well as a few high quality chocolates were complimentary inside the room which was a nice touch. The rooms do not have televisions; the hotel prides itself on having interesting wall murals. A free-standing coat rack is present for any garments to be hung. Their wi-fi works very well.
The criticisms I have center around my hidden disability; I am autistic. Communication with the hotel prior to arrival is limited to Expedia's chat. The late check-in forms weren't sent when promised requiring me to call about them; this stresses me a lot. Why couldn't I have received them when I originally notified that I would be arriving late? Also I felt that one of their staff members was incredibly kind, polite and friendly to me, but another of the staff I encountered was curt and...dictatorial. I did not appreciate her demeanor. I would stay here again though.
Comment from Hotel Management
28 May 2024 by Your WDREI Team, Hotel Management
Dear Deborah,thank you very much for your feedback. We constantly work on improving our Hotel so this helps a lot. Thank you for staying with us! We are very happy you had a good time with us overall.
by A verified traveler
Posted 27 Apr 2024
Comment from Hotel Management
23 May 2024 by Your WDREI Team, Hotel Management
Dear Kirsty,thank you so much for your feedback! We hope to welcome you back at any time.
by A verified traveler
Posted 15 Jan 2024 on Hotels
Comment from Hotel Management
16 Jan 2024 by Dein WDREI Team, Hotel Management
Liebe Alexandra,Vielen Dank dir für deine Bewertung. Wir hoffen dich bald wieder begrüßen zu dürfen.
by A verified traveler
Posted 16 Dec 2023 on Hotels
Comment from Hotel Management
25 Dec 2023 by Your WDREI Team, Hotel Management
Dear Cassandra,we are very thankful for your evaluation. We hope to welcome you back any time soon!
by A verified traveler
Posted 11 Dec 2023
Comment from Hotel Management
25 Dec 2023 by Dein WDREI Team, Hotel Management
Liebe Sabine,Viele Dank für die tolle Bewertung. Wir hoffen dich bald wieder in unserem Hotel begrüßen zu dürfen.
by A verified traveler
Posted 8 Dec 2023 on Hotels
Comment from Hotel Management
25 Dec 2023 by Your WDREI Team, Hotel Management
Dear Stefania,We are very happy about your evaluation! Thank you very much.
by A verified traveler
Great hotel, easy access to Marienplatz, yet quiet
Posted 4 Dec 2023 on HotelsThe hotel was very nice, the room was spacious and clean! The bathroom was also nice, big and had a great towel rack to keep towels nice anc comfy.
The only thing we didn't care for, and other might like it, was some of the artwork on the wall in the bedroom and that with the whole two rooms being painted black the lights were not bright enough.
We would've liked a little more lighting.
However, I really liked the coffee station and items on the second floor paid for by the honor system. It is nice to go some where and be trusted.
The hotel was close to the metro and easily within walking distance to Marienplatz. However, being on a side street it was nice and quiet.
And the two ladies who worked at reception were absolutely amazing. Both Morsal and Stella were an immense help in tracking and retrieveing our bags from Lufthansa.
They are the main reason for the 5-star rating.
I will definitely stay here again on our next trip!
Comment from Hotel Management
25 Dec 2023 by Your WDREI-Team, Hotel Management
Dear Vincent,Thank you so much for staying with us. We are very happy you had a pleasant time with us despite the inconvenience. We hope to welcome you back at any time!
by A verified traveler from Brentwood
Posted 4 Dec 2023
Comment from Hotel Management
25 Dec 2023 by Your WDREI Team, Hotel Management
Dear Garth,Thank you for your evaluation!
by A verified traveler
Posted 4 Dec 2023
Very, very clean with modern decor. Short walk to Marienplatz and public transportation. No television.
Comment from Hotel Management
25 Dec 2023 by Your WDREI Team, Hotel Management
Dear LeAnne,thank you for your kind words.
by A verified traveler from Austin
Posted 1 Dec 2023
Comment from Hotel Management
25 Dec 2023 by Your WDREI Team, Hotel Management
Dear Ling,Thank you for your feedback! We hope to welcome you back at any time.
