Ratings based on 985 Verified Reviews
4.3 Room cleanliness
4.2 Service & staff
4.4 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 11 Jun 2024
by A verified traveler
Posted 19 May 2024
Nice Hotel, not in the right place for me. Restaurant not the best but the food was fine.
Comment from Hotel Management
24 May 2024 by AG, Hotel Management
Dear Royston, Thank you for taking your time to share a feedback as it concerns your recent stay in the Pullman Munich. We are pleased that in general you had an enjoyable stay and we hope that we may welcome you again. Kind regards, Your Pullman Munich Team (AG)
by A verified traveler
Posted 12 May 2024
The air conditioning did not work on all of the 4 days that I was there. I was given different answers from the front desk - ranging from they did not have ac but only ventilation, or it’s cold outside why do you need the ac? - turning the ac fan on to full made it rattle, called the front desk and was told they will look into it - reminded them that evening and was told all our airconditioners make noise. Was asked to sleep with the windows open - my room was just above their garbage bay where the garbage truck showed up every morning at 6:00 - very noisy. My room is also above a supermarket loading bay where at 7 they re-stocked supplies for the supermarket.
Blankets were not clean. Housekeeping other than that was good.
Front desk staff - some were very polite and nice - others just seemed indifferent or dis-interested.
Check out was ok they goofed up on my laundry bill and charged me for for the washing my suits instead of ironing - at first was told that they probably did wash them and I’m like my form was filled out by the front desk for just ironing them. Resolved but not a good experience.
I’ve stayed here 7-8 times before and I don’t remember it being this bad.
Will definitely not be staying here again.
Comment from Hotel Management
24 May 2024 by AG, Hotel Management
Dear Vishal,First of all I want to thank you for taking time to review your impressions and experiences of your stay at the Pullman Munich.I am sorry to read that you were dissatisfied with your overall stay and the provided service.Please accept my apologies for the inconvenience caused by the dirty balconies. This is surely not acceptable and not our standard. I had already spoken to the relevant housekeeping departments in order to achieve the necessary improvements and to avoid any re-occurrence in the future. Please rest assured that your observations will be passed on to the team.Although your stay with us did not meet your expectations this time, it would be a pleasure for us to having the chance of welcome you back to the Pullman Munich.With best regards,Your Pullman Munich Team (AG)
by A verified traveler from Vista
Posted 10 May 2024
This is a solid choice for a modern, relatively well priced hotel in a nice neighborhood near the U Bahn. It would have been a bit nicer to be a touch more centrally located, but it is steps away from public transportation and the Lufthansa Airport Bus.
Comment from Hotel Management
24 May 2024 by AG, Hotel Management
Dear Thomas, Thank you for taking your time to share a feedback as it concerns your recent stay in the Pullman Munich. We are pleased that in general you had an enjoyable stay and we hope that we may welcome you again. Kind regards, Your Pullman Munich Team (AG)
by A verified traveler
Posted 5 May 2024
This hotel is a hidden gem in Munich. I was amazed at the quality and location for an affordable price. Rooms are amazing. Very tasteful and modern. Mattress was by far the most comfortable one during my visit to Europe.
Comment from Hotel Management
24 May 2024 by AG, Hotel Management
Dear Michael,We are pleased that you liked you room furthermore I want to thank you for your positive feedback about our team, I have shared it with my team members. It would be a pleasure to welcome you again in the Pullman Munich. Kind regards, Your Pullman Munich Team (AG)
by A verified traveler
Posted 11 Apr 2024
The morning buffet was excellent. The staff was very friendly. Sometimes staff answers to questions were very vague and unhelpful. The sauna was only opened after 6pm during the evening.
Comment from Hotel Management
24 May 2024 by AG, Hotel Management
Dear Michael,We are pleased that you liked the breakfast buffet, I want to thank you for your positive feedback about our team, I have shared it with my team members. It would be a pleasure to welcome you again in the Pullman Munich. Kind regards, Your Pullman Munich Team (AG)
by A verified traveler from Simpsonville
Posted 18 Mar 2024
Comment from Hotel Management
29 Apr 2024 by AG, Hotel Management
Lieber Clement,herzlichen Dank für Ihre Bewertung. Es freut uns, dass Sie sich in unserem Hause wohlgefühlt haben und mit unserem Service vollkommen zufrieden sein konnten. Gerne habe ich Ihre positiven Kommentare an unsere Mitarbeiter weitergeleitet.Für Ihre nächste Buchung wenden Sie sich bitte an unsere Kolleginnen und Kollegen unter der folgenden E-Mail-Adresse: reservation@pullman-munich.comBeste Grüße und hoffentlich bis bald,Ihr Pullman Munich Team (AG)
by A verified traveler
Posted 10 Mar 2024
Hotel good, modern and clean. Located next to the subway U6 which was very convenient for access to central Munich. Stay was very pleasant but breakfast was too expensive £25 for limited fayre.
Comment from Hotel Management
19 Mar 2024 by AG, Hotel Management
Dear Julian, Thank you very much for choosing Pullman Munich and taking your time to share a feedback. We are happy to read that you liked your stay and we hope that we may welcome you again. Kind regards, Your Pullman Munich Team (AG)
by A verified traveler
Posted 8 Mar 2024 on Hotels
Another enjoyable stay at the Pullman and Munich
Comment from Hotel Management
19 Mar 2024 by AG, Hotel Management
Dear Stephen,We are pleased that you liked you room furthermore I want to thank you for your positive feedback about our team, I have shared it with my team members. It would be a pleasure to welcome you again in the Pullman Munich. Kind regards, Your Pullman Munich Team (AG)
by A verified traveler
Posted 5 Mar 2024 on Hotels
Comment from Hotel Management
19 Mar 2024 by AG, Hotel Management
Lieber Min,herzlichen Dank für Ihre Bewertung - wir werden diese gerne mit dem gesamten Personal teilen. Für Ihre nächste Buchung wenden Sie sich bitte an unsere Kolleginnen und Kollegen unter der folgenden E-Mail-Adresse: reservation@pullman-munich.comWir freuen uns schon auf Ihren nächsten Besuch! Viele Grüße,Ihr Pullman Munich Team (AG)
