Ratings based on 120 Verified Reviews
4.2 Room cleanliness
5.0 Service & staff
4.3 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 22 May 2024
We reserved a family room with a kitchen. However, when we arrived, we were assigned two separate rooms, one with a kitchen. This was acceptable to us, and the hotel waived our parking fee for the inconvenience. The rooms were nice, but the kitchen was not supplied well. There was a sponge to wash dishes, but there were no dish towels nor was there any dish detergent. We needed to go to the desk and ask for more tableware. As mentioned in another review, the bedroom has a window looking into the bathroom which is rather odd. It was nice having access to a washer and dryer (for a fee), and the rooms were clean.
by A verified traveler
Posted 24 Apr 2024
Comment from Hotel Management
29 Apr 2024 by MASEVEN Team, Hotel Management
Liebe Julia,vielen Dank für deine großartige Bewertung! Es freut uns sehr zu hören, dass dein Aufenthalt so angenehm war. Wir sind dankbar für dein Lob und freuen uns schon jetzt darauf, dich bald wieder bei uns begrüßen zu dürfen. Wenn du weitere Anregungen oder Wünsche hast, lass es uns gerne wissen!Beste Grüße, MASEVEN Team
by A verified traveler
Posted 19 Apr 2024
No idea why this property has such bad reviews, I thought it was great! The only thing I didn’t really like was the mirror/window in the room which meant you could see into the bathroom from the bedroom - maybe not ideal if you’re not travelling with a partner and are travelling on business! Other than that it’s a lovely hotel, very modern with a really nice bar in the lobby. I will definitely be back if I visit Munich again.
Comment from Hotel Management
29 Apr 2024 by MASEVEN Team, Hotel Management
Dear Tia,Thanks a bunch for your awesome review! We're thrilled to hear that you had a great stay with us. We appreciate your feedback about the mirror/window situation, and we'll definitely take that into consideration for future improvements. It's fantastic to know that you enjoyed our modern hotel and the cozy vibe of our lobby bar. Can't wait to welcome you back to Munich whenever you're in town again!Cheers, MASEVEN Team
by A verified traveler
Posted 19 Apr 2024
Overall a nice hotel but was a little remote and not a very interesting area. The breakfast cost €18 and didn’t offer very much at all. Disappointing selection of food and absolutely nothing was vegan except the chocolate spread. The staff didn’t speak great English which didn’t help
Comment from Hotel Management
29 Apr 2024 by MASEVEN Team, Hotel Management
Dear Nili,Thanks for sharing your feedback with us. We're glad to hear that you found our hotel nice overall. We're sorry to hear that the location wasn't quite what you were expecting and that you were disappointed with the breakfast selection, especially regarding vegan options. Your comments are important to us, and we'll definitely take them into consideration for future improvements. We'll also address the language proficiency of our staff to ensure a smoother experience for our guests. We appreciate your insights and hope to have the chance to better meet your expectations in the future.Best wishes, MASEVEN Team
by A verified traveler
Posted 1 Feb 2024
Comment from Hotel Management
7 Feb 2024 by MASEVEN Team, Hotel Management
Lieber Leon,vielen Dank für Ihre Bewertung! Es freut uns zu hören, dass Sie Ihren Aufenthalt genossen haben. Wir schätzen Ihr Feedback sehr und werden uns bemühen, Ihre Erfahrung beim nächsten Mal zu verbessern. Wir hoffen, Sie bald wieder bei uns begrüßen zu dürfen!Liebe Grüße
by A verified traveler
Posted 5 Dec 2023 on Hotels
by A verified traveler
Posted 4 Dec 2023
I got a dirty room, because no housekeeping, but there are selling dirty room and it is allowed.
by A verified traveler
Posted 4 Dec 2023 on Hotels
by A verified traveler
Posted 3 Dec 2023
Comment from Hotel Management
11 Jan 2024 by MASEVEN München Messe Dornach, Hotel Management
Vielen Dank für Ihr tolles Feedback.Wir freuen uns auf Ihren nächsten Aufenthalt in MASEVEN
by A verified traveler
Posted 29 Nov 2023
Comment from Hotel Management
11 Jan 2024 by MASEVEN München Messe Dornach, Hotel Management
Vielen Dank für Ihr positives Feedback.Wir freuen uns auf Ihren nächsten Aufenthalt in MASEVEN
