Ratings based on 472 Verified Reviews
4.6 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 3 Jun 2024
Comment from Hotel Management
4 Jun 2024 by Ulrike Bödcher/ Reputation Manager, Hotel Management
Dear Kieran, thank you very much for your visit and we are glad to see your valuations at this point. We hope we can welcome you soon again in the future.Best regards – Ulrike Bödcher/ Reputation Manager
by A verified traveler from Lake Stevens
Posted 1 Jun 2024
Good location for real easy access to train systems
Comment from Hotel Management
2 Jun 2024 by Ulrike Bödcher/ Reputation Manager, Hotel Management
Dear Robert,thank you very much for your visit and your feedback here for us.We are pleased to read that you were satisfied with our overall performance and we hope we can welcome you again in the future.Best regards - Ulrike Bödcher/ Reputation Manager
by A verified traveler
Posted 3 May 2024
Clean, professional staff and good location.
Comment from Hotel Management
6 May 2024 by Ulrike Bödcher/ Reputation Manager, Hotel Management
Dear Arsim,thank you for sharing your experiences with us. We apprecite your positve review about our services and location very much and would be delighted to welcome you back again on your next trip to Munich.Best regards – Ulrike Bödcher/ Reputation Manager
by A verified traveler
Posted 30 Apr 2024
Comment from Hotel Management
2 May 2024 by Ulrike Bödcher/ Reputation Manager, Hotel Management
Dear Sarah, thank you very much for your visit and we are glad to see your valuations at this point. We hope we can welcome you soon again in the future.Best regards – Ulrike Bödcher/ Reputation Manager
by A verified traveler
Posted 29 Mar 2024
Great hotel, very comfortable stay.
Well furnished and new.
Hotel has paid parking, or there's the cheaper P R close by if using public transport (max stay 24h)
Comment from Hotel Management
31 Mar 2024 by Jovana, Hotel Management
Dear Horace,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Best regards Jovana Sevkusic / Front Office Shiftleader
by A verified traveler
Posted 25 Mar 2024
Comment from Hotel Management
15 Apr 2024 by Ulrike Bödcher/ Reputation Manager, Hotel Management
Hallo Ingo,herzlichen Dank für Ihren Besuch und wir freuen uns über Ihre Bewertungen an dieser Stelle. Wir hoffen, Sie bald wieder begrüßen zu dürfen.Herzliche Grüße – Ulrike Bödcher/ Reputation Manager
by A verified traveler
Posted 7 Feb 2024 on Hotels
Comment from Hotel Management
9 Feb 2024 by Ulrike Bödcher/ Reputation Manager, Hotel Management
Dear John, thank you very much for your visit and we are glad to see your valuations at this point. We hope we can welcome you soon again in the future.Best regards – Ulrike Bödcher/ Reputation Manager
by A verified traveler
Posted 7 Feb 2024 on Hotels
Comment from Hotel Management
9 Feb 2024 by Ulrike Bödcher/ Reputation Manager, Hotel Management
Dear Lorena, thank you very much for your visit and we are glad to see your valuations at this point. We hope we can welcome you soon again in the future.Best regards – Ulrike Bödcher/ Reputation Manager
by A verified traveler
Posted 20 Jan 2024
The room itself was really cold. I called the front desk and was informed that there is not much they can do until the next day. I was given a portable space heater which worked well. The next day, well, nothing happened with the same condition.
Comment from Hotel Management
23 Jan 2024 by Ulrike Bödcher/ Reputation Manager, Hotel Management
Dear Glenn,thank you for taking the time to share your experience with us. We are sorry to hear that your stay at our hotel did not meet your expectations. We would like to apologize for the inconvenience you experienced due to the cold in your room. It is our goal to provide our guests with a comfortable and enjoyable stay and it is unfortunate that we were unable to meet your expectations in this instance. We hope that despite this experience, you will give us the opportunity to welcome you back to our hotel in the future. We always strive to exceed the expectations of our guests and would be delighted to have the opportunity to prove this to you on your next visit.With best regards - Ulrike Bödcher/ Reputation Manager
by A verified traveler
Posted 23 Dec 2023
The Leonardo hotel chain is good. We were at Leonardo Heidelberg too. Our stay at both hotels were pleasant and comfortable.
Comment from Hotel Management
4 Jan 2024 by Ulrike Bödcher/ Reputation Manager, Hotel Management
Dear Valerie,thank you very much for your visit in our hotels in Munich and Heidelberg and your feedback here for us.We are pleased to read that you were satisfied with our overall performance and we hope we can welcome you again in the future.Best regards - Ulrike Bödcher/ Reputation Manager
