Ratings based on 350 Verified Reviews
4.5 Room cleanliness
4.3 Service & staff
4.1 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 3 Nov 2023
Great for a weekend stay. Friendly staff. Easy link to Mumich Central station by train. Gave cleanliness 3 stars because of dust in some areas of my room. Apart from that, it was good
Comment from Hotel Management
26 Feb 2024 by Janek, Hotel Management
Hello Temitayo,Thank you for your feedback.We are pleased that you enjoyed your stay with us!We would like to apologize for the deficiencies in the room. If things don't go well, our reception team is always available and there for our guests.See you soon fellow!
by A verified traveler from Santiago
Posted 12 Aug 2023
by A verified traveler
Dirty room & no pillows = big disappointment
Posted 21 Jun 2023 on HotelsThe Coffee Fellows Hotel seems like a great option on paper, but we really had a disappointing experience.
1. The room was dirty: floors had a layer of dirt that turned out socks brown when we walked around. The bedding on the pull-out sofa was used AND they didn’t provide bedding for it. The response to the dirty floors, slippers. The front desk gave us two pairs of slippers for seven people staying in the large apartment room instead of having housekeeping attend to it.
2. The first night we noticed that there were not enough pillows. I went down to the front desk, because there isn’t a phone in the room to call the front desk. The person at the desk said they don’t have any pillows. My response was, my father in law will be down in a few minutes with his opinion if I don’t return with pillows for him. All of a sudden he found one for me. I asked for four pillows and got one. He blamed it on a staffing issue. He then told me that housekeeping would come up the very next day and make everything perfect in our room and how sorry he was for this. The next day when we returned back from our day out, nobody had been in our room and we still didn’t have enough pillows. I went straight to the front desk again. The same man was there and told me: no, housekeeping comes once every five days.
3. The room ran out of body wash, I walked back down for that. They did not have any, but I was handed liquid hand soap and was told, it’s basically the same.
Comment from Hotel Management
22 Jun 2023 by Coffee Fellows Hotel München Freiham, Hotel Management
Dear Ashley,Thank you for your stay and the honest feedback. We regret that we could not live up to your standard or ours during your stay. We sincerely apologize for that. We understood the situation and retrained our employees on the importance of correctly passing on information to the guest and thorough handover from shift to shift.We would be happy to have the chance to convince you of our service and our product on your next visit.
by A verified traveler
Posted 22 Apr 2023 on Hotels
by A verified traveler
Posted 30 Sep 2022
by A verified traveler
Posted 20 Sep 2022
by A verified traveler
Posted 7 Aug 2022 on Hotels
by A verified traveler
Posted 6 Aug 2022 on Hotels
Amazing
by A verified traveler
Posted 16 Jun 2022
Great location, easy parking, s bahn 2 min, grocery store around the corner, great staff, coffee shop
Comment from Hotel Management
20 Jul 2022 by Your Coffee Fellows Team, Hotel Management
Dear Regina,
thank you so much for taking the time for this great review. We are happy to hear that you had a good time in our hotel. We hope to see you again.
by A verified traveler
Posted 29 May 2022 on Ebookers
Beim Frühstück herschte Chaos pur, keine Kaffeetasen, Tische wurden nicht gereinigt, das Buffet war mehr oder weniger leer, vereinzelt waren noch Brot zu finden. Also vom Buffet zu sprechen ist dann schon bisschen schwierig. Als Nachfrage bei der Reception bekommt man lapidar die Antwort, Sorry wegen Krankheit ist es heute chaotisch. Hm, da macht man sich das Leben schon sehr einfach.
