Ratings based on 978 Verified Reviews
4.9 Room cleanliness
4.8 Service & staff
4.8 Room comfort
4.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 2 May 2024
We had a fun stay at the distinctive Taj Palace! My elderly parents and I appreciated the Taj tour given by a dedicated historian, as also the courtesy of all the staff including housekeeping who went all out to make us comfortable. My teenager enjoyed the pool service, with towels and water bottles being delivered to her without asking:) And a shout out to the wonderful bookseller who gave us excellent recommendations.
by A verified traveler
Posted 27 Apr 2024
Best hotel to stay in Mumbai
by A verified traveler
Posted 20 Apr 2024
Iconic hotel in Mumbai. Gets very busy during the weekends from Friday. Staff service excellent.
by A verified traveler
Posted 16 Apr 2024
Service was superb and rooms were lovely
by A verified traveler
Posted 16 Apr 2024
by A verified traveler
Posted 10 Apr 2024
Exquisite Elegance at the Taj Mahal Palace, Mumbai
Our stay at the Taj Mahal Palace in Mumbai was simply outstanding. From the moment we arrived, we were captivated by the impeccable service and grandeur of this iconic hotel. The room was luxurious with stunning views, the dining options were exceptional, and the staff's hospitality was unmatched. A truly unforgettable experience in the heart of Mumbai. Highly recommended!
Comment from Hotel Management
11 Apr 2024 by Mr. Ritesh Sharma, Hotel Management
Dear Guest,Thank you for the great review of our hotel. We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Ritesh Sharma General Manager The Taj Mahal Palace & Taj Mahal Tower
by A verified traveler
Posted 9 Apr 2024
Excellent hotel in every respect
by A verified traveler
Posted 2 Apr 2024
We have stayed at some nice hotels and resorts around the world, and by far this was the best. Yes, the rooms and everything the hotel offers is 5 stars, but for us, what made this experience amazing was the staff. Every single person that works there go above and beyond to make the customers feel comfortable and welcome, and they truly do it from the heart, with pride and genuine care, not because they have to and it’s their job. Thank you to all the staff at The Taj, we will come back because of how well you took care of us.
Comment from Hotel Management
3 Apr 2024 by Mr. Ritesh Sharma, Hotel Management
Dear Ms. Salwa,Greetings from The Taj Mahal Palace, Mumbai.Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Ritesh Sharma,General ManagerThe Taj Mahal Palace & Taj Mahal Tower
by A verified traveler
Posted 30 Mar 2024
Amazing hotel, amazing atmosphere, smooth check in with the amazing staff. But wait staff and lobby staff lack customer service etiquette. We were asked multiple times why we were seated in the lobby and if we were guests of the hotel
Comment from Hotel Management
30 Mar 2024 by Mr. Ritesh Sharma, Hotel Management
Dear Mr. Thirukeswaran,Thank you for the great review of our hotel. We are glad that you enjoyed your stay.We have also noted your feedback on the inconvenience that you faced and we truly apologize for the same.We greatly look forward to welcoming you back soon.Sincerely, Ritesh Sharma General Manager The Taj Mahal Palace & Taj Mahal Tower
by A verified traveler
Posted 28 Mar 2024
Breakfast was worst
Comment from Hotel Management
30 Mar 2024 by Mr. Ritesh Sharma, Hotel Management
Dear Mr. Jhawar,Thank you for the great review of our hotel. We are glad that you enjoyed your stay.We have also noted your feedback on the inconvenience that you faced and we truly apologize for the same.We greatly look forward to welcoming you back soon.Sincerely, Ritesh Sharma General Manager The Taj Mahal Palace & Taj Mahal Tower
