Ratings based on 116 Verified Reviews
3.7 Room cleanliness
3.7 Service & staff
3.8 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 1 Mar 2024 on Hotels
Comment from Hotel Management
3 Mar 2024 by General Manager, Hotel Management
Dear Guest, Namaste! Kindly accept our apology for the dissatisfaction and inconvenience caused to you. We have taken your feedback seriously with the concerned teams for a review of our operating procedures and immediate corrective action thereof. Much as we strive to serve our valued customers with highest and consistent standards of service, we regret that we have not been able to measure up to your expectations this time. May we request you to consider this as an aberration not reflective of our regular service standards and not to let this be an indelible perception. We would certainly make the necessary amendments in this respective area so as to let our valued customers have a pleasant experience always and maintain confidence in the services of our hotel. We hope you will not hold this experience against us and will offer us another opportunity to look after you in a manner that you expect and so rightfully deserve. Best Regards Sameer Gokhale General Manager
by A verified traveler from Westford
Posted 22 Nov 2023
Room was spacious. Bed was comfortable. However, bedsheets had stains on them. Bath soap was tiny and hard as rock.
Comment from Hotel Management
23 Dec 2023 by Asif Khan, Hotel Management
Dear Guest, Namaste! Kindly accept our apology for the dissatisfaction and inconvenience caused to you. We have taken your feedback seriously with the concerned teams for a review of our operating procedures and immediate corrective action thereof. Much as we strive to serve our valued customers with highest and consistent standards of service, we regret that we have not been able to measure up to your expectations this time. May we request you to consider this as an aberration not reflective of our regular service standards and not to let this be an indelible perception. We would certainly make the necessary amendments in this respective area so as to let our valued customers have a pleasant experience always and maintain confidence in the services of our hotel. We hope you will not hold this experience against us and will offer us another opportunity to look after you in a manner that you expect and so rightfully deserve. Best RegardsAsif Khan Hotel Manager
by A verified traveler
Posted 20 Sep 2023
Worst hotel
They will bill you for things which you haven’t utilised (like mini bar)
Their food is worst
They have a horrendous policy of no outside food
Rooms are not worth 4* rating
There is no hot water 24/7
Comment from Hotel Management
20 Sep 2023 by Asif Khan, Hotel Management
Dear Guest, Namaste! Kindly accept our apology for the dissatisfaction and inconvenience caused to you. We have taken your feedback seriously with the concerned teams for a review of our operating procedures and immediate corrective action thereof. Much as we strive to serve our valued customers with highest and consistent standards of service, we regret that we have not been able to measure up to your expectations this time. May we request you to consider this as an aberration not reflective of our regular service standards and not to let this be an indelible perception. We would certainly make the necessary amendments in this respective area so as to let our valued customers have a pleasant experience always and maintain confidence in the services of our hotel. We hope you will not hold this experience against us and will offer us another opportunity to look after you in a manner that you expect and so rightfully deserve. Best RegardsAsif Khan Hotel Manager
by A verified traveler
Posted 20 Sep 2023
Comment from Hotel Management
21 Sep 2023 by Asif Khan, Hotel Management
Dear Guest, Namaste !! Thank you for sparing your valuable time to review . It is a privilege to have you stay with us at Royal Orchid Central Grazia , Navi Mumbai. We are elated to know that you are happy with the overall services & hospitality of the hotel. Your words of appreciation is a generous source of motivation and encouragement for us to continue offering superior value and consistent service to all our customers. We look forward to welcome you back on your next visit to Royal Orchid Central Grazia, Navi Mumbai. Warm regards, Asif Khan Hotel Manager
by A verified traveler
Not worth for the tariff paid
Posted 27 Mar 2023 on HotelsWhole night fighting with Mosquitos. Food was good but Restaurant service not appropriate.
Comment from Hotel Management
5 Apr 2023 by Asif Khan, Hotel Management
Dear Guest, Namaste! Kindly accept our apology for the dissatisfaction and inconvenience caused to you. We have taken your feedback seriously with the concerned teams for a review of our operating procedures and immediate corrective action thereof. Much as we strive to serve our valued customers with highest and consistent standards of service, we regret that we have not been able to measure up to your expectations this time. May we request you to consider this as an aberration not reflective of our regular service standards and not to let this be an indelible perception. We would certainly make the necessary amendments in this respective area so as to let our valued customers have a pleasant experience always and maintain confidence in the services of our hotel. We hope you will not hold this experience against us and will offer us another opportunity to look after you in a manner that you expect and so rightfully deserve. Best Regards Asif Khan Hotel Manager
by A verified traveler
Posted 12 Jan 2023
Bad location, in middle of truck stop. No stores near by for 1/2 km. Facilities in rooms broken including hot water, no attention to detail.
Excellent staff, food is great.
Comment from Hotel Management
17 Feb 2023 by Asif Khan, Hotel Management
Dear Guest, Namaste! Kindly accept our apology for the dissatisfaction and inconvenience caused to you. We have taken your feedback seriously with the concerned teams for a review of our operating procedures and immediate corrective action thereof. Much as we strive to serve our valued customers with highest and consistent standards of service, we regret that we have not been able to measure up to your expectations this time. May we request you to consider this as an aberration not reflective of our regular service standards and not to let this be an indelible perception. We would certainly make the necessary amendments in this respective area so as to let our valued customers have a pleasant experience always and maintain confidence in the services of our hotel. We hope you will not hold this experience against us and will offer us another opportunity to look after you in a manner that you expect and so rightfully deserve. Best Regards Asif Khan Hotel Manager
by A verified traveler
Posted 19 Sep 2022
Conveniently located, easy access to Vashi sector 17, 10 markets. The property is located in busy Truck terminal which I did not like. Room and hallway were damp, need better ventilation. Elevators are very tiny, need bigger lift that can accommodate 6 people comfortably. Overall I found the hotel pricy and not value for money.
Comment from Hotel Management
17 Feb 2023 by Asif Khan, Hotel Management
Dear Guest, Namaste! Kindly accept our apology for the dissatisfaction and inconvenience caused to you. We have taken your feedback seriously with the concerned teams for a review of our operating procedures and immediate corrective action thereof. Much as we strive to serve our valued customers with highest and consistent standards of service, we regret that we have not been able to measure up to your expectations this time. May we request you to consider this as an aberration not reflective of our regular service standards and not to let this be an indelible perception. We would certainly make the necessary amendments in this respective area so as to let our valued customers have a pleasant experience always and maintain confidence in the services of our hotel. We hope you will not hold this experience against us and will offer us another opportunity to look after you in a manner that you expect and so rightfully deserve. Best Regards Asif Khan Hotel Manager
by A verified traveler
Posted 10 Jan 2022 on Hotels
It was
by A verified traveler
Wonderful stay at Royal Orchid Grazia
Posted 23 Jan 2021 on HotelsMy stay was good. Amrut was the person who out did herself. Thank you Amrut.. God bless you and your team abundantly.
by A verified traveler
Excellent Stay!!!
Posted 15 Dec 2019 on HotelsHaving stayed at a few hotels in Mumbai over the past few years, this one has been the best one so far.
On arrival to the hotel, we requested to change rooms as there was some building work going on within the corridor. The change of room was dealt with promptly and efficiently. On arrival into the room, the room was very spacious and comfortable. Breakfast and dinner was excellent too. We stayed here to watch the Cricket at Wankhede from England and I have to say that the hospitality from ALL staff is the best I’ve ever experienced. The establishment is of 5 star quality - I would recommend this hotel to my family and friends. Thank you for a great stay - I’m due back in Mumbai in a few weeks and will be booking again
