Ratings based on 375 Verified Reviews
3.4 Room cleanliness
3.3 Service & staff
3.3 Room comfort
3.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 23 May 2024
by A verified traveler
Posted 8 May 2024
Comment from Hotel Management
4 Jun 2024 by General Manager, Hotel Management
Dear Mr. Rajeev, Namaskar !Thank you for taking the time to rate our services. We appreciate your feedback and hope that you had a positive experience. If you have any specific comments or suggestions on how we can improve, please don't hesitate to reach out to us Thanks & Regards Rajesh MehtaGeneral Manager
by A verified traveler
Posted 1 Jan 2024 on Hotels
Comment from Hotel Management
3 Jan 2024 by General Manager, Hotel Management
Dear Mr. Vivek, Namaskar !Thank you for taking the time to leave us a review. We're sorry to hear that your experience with us wasn't up to your expectations. We would love to hear more about your experience so we can improve our services. If you have any specific feedback or suggestions, please don't hesitate to contact us. We appreciate your business and hope to have the opportunity to serve you better in the future. Thanks & Regards Rajesh MehtaGeneral Manager
by A verified traveler
Pathetic hotel. Unclean and dirty
Posted 25 Dec 2023 on HotelsIt was just dirty and unsanitary. For the star rating and price I never expected it to be this bad
Comment from Hotel Management
3 Jan 2024 by General Manager, Hotel Management
Dear Mr. Chintan, Namaskar !We are genuinely disappointed to learn about your experience as it falls well short of the high cleanliness standards we strive to uphold. Your comments have been taken seriously and we have immediately initiated a thorough investigation to address the issues within our establishment. Additionally, we will be reinforcing our housekeeping protocols to ensure that the accommodations provided to all our guests meet and exceed expectations moving forward. Understanding that our efforts cannot undo the discomfort you faced, we are nonetheless committed to making things right. We would welcome the opportunity to discuss your experience in further detail. Please reach out to our customer service team at your earliest convenience so that we can work towards a satisfactory resolution. Rest assured, it is feedback like yours that enables us to improve, and we are grateful for the opportunity to remedy the situation. We hope you will allow us the chance to demonstrate the true level of our service and hospitality in the future. Warm Regards,Rajesh Mehta General Manager
by A verified traveler
Posted 30 Nov 2023
Food cleaning all other service,
Comment from Hotel Management
2 Dec 2023 by General Manager, Hotel Management
Dear Mr. Kirtan, Namaskar !We glean from your feedback that you found our food, cleanliness, and other services satisfactory. It's imperative for us to ensure that every aspect of our service meets your expectation. However, we noticed that your response is a bit vague. It would assist us greatly if you could provide more detailed feedback about your experiences. For example, are there any dishes that stood out to you during your meal, or are there any areas in which you feel we could have performed better? Your insights will enable us to improve our services and give you a better experience in the future. Thanks & Regards Rajesh MehtaGeneral Manager
by A verified traveler from Yorkville
Posted 26 Nov 2023
The rooms are very outdated. No ventilation in bathrooms. When you go to have a shower, the entire bathroom ceiling and the outside ceiling around the bathroom is wet ands damp. There were flies coming out of the drain in the bathroom and at one point there were worms coming out of the bathroom sink. We got the room changed but the a/c in the second room was not cooing the room at all. For a hotel that boast themselves as a 4 star hotel don't have basic amenities like fridge and safe. Even the tv is so old that it does not even have a power off button!! I would not even dream to stay at this hotel not just in mumbai but also other locations if they have one! Too bad I don't have the option to post pics on this site. But I'm surely going to post it on Google.
Comment from Hotel Management
18 Dec 2023 by General Manager, Hotel Management
Dear Valued Guest,Namaskar !We’re genuinely sorry to hear about the issues you encountered during your stay with us. It disappoints us that we were unable to meet your expectations as providing a comfortable and pleasant stay to our guests is our highest priority. Feedback about the outdated facilities, poor ventilation, and lack of certain amenities has been noted for prompt and immediate action. We assure you that we hold hygiene as our utmost priority, hence the issues you've mentioned do not represent the quality of service we strive to provide. The condition of your A/C in the second room is unacceptable and we deeply regret the discomfort it caused. We understand that we have fallen short in providing you with the standards of a 4-star hotel and for this, we are truly sorry. We acknowledge your concerns and assure you that steps are being taken to make the necessary improvements. Your decision to not stay with us in the future is a serious concern. We hope to have the opportunity to change your perspective and to show you an upgraded level of service and hospitality. We will certainly resolve these issues so that our future guests never have to face such unpleasant situations. Again, we deeply regret the inconvenience you experienced and appreciate your feedback which will assist in our ongoing efforts to improve our service and facilities. Thanks & Regards Rajesh MehtaGeneral Manager
by A verified traveler from Coquitlam
Posted 16 Nov 2023
Comment from Hotel Management
2 Dec 2023 by General Manager, Hotel Management
Dear Valued Guest,Namaksar !Thank you for taking the time to rate our [product/service]. We appreciate your feedback and hope that you had a positive experience. If you have any specific comments or suggestions on how we can improve, please don't hesitate to reach out to us Thanks & Regards Rajesh MehtaGeneral Manager
by A verified traveler
Posted 1 Nov 2023 on Hotels
Comment from Hotel Management
18 Nov 2023 by General Manager, Hotel Management
Dear Mr. Jaspal, Namaskar !Thank you for taking the time to provide your feedback. We appreciate your business and value your opinion. We strive to provide the best possible experience for all of our customers and would love to learn more about your experience with us. If there is anything specific you would like to share or any suggestions for improvement, please don't hesitate to reach out to us directly. Thank you again for choosing our [product/service], and we hope to have the opportunity to exceed your expectations in the future. Thanks & Regards Rajesh MehtaGeneral Manager
by A verified traveler
Average for an overnight to catch an early flight.
Posted 24 Sep 2023 on HotelsComment from Hotel Management
23 Dec 2023 by General Manager, Hotel Management
Dear Valued Guest.Namaskar!We are concerned to note the feedback of your recent stay and thank you for sharing your concerns with us. We are sorry that your experience has been to the contrary and assure you that we will look into this matter and take appropriate action.Our top-most priority is to ensure customer satisfaction through quality service and addressing guest concerns satisfactorily. It is indeed disappointing to note that your experience has been to the contrary.We assure you that we will work on your feedback and serve you better going forward. Having mentioned the above, I request you to treat this incident in isolation and we do look forward to an opportunity of welcoming you back at Ira Mumbai. Warm Regards,Rajesh MehtaGeneral Manager
by A verified traveler
Posted 3 Sep 2023
Very bad experience. Service wise horrible. Unprofessional staff
