Ratings based on 406 Verified Reviews
4.4 Room cleanliness
4.2 Service & staff
4.4 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 2 Apr 2024
Due to construction outdoor site hotel blocked cars to come up on the ramp it made walling tough on the slope staff wasnt helpful to get the stuff to our room. Place is old and not kept good. Room service was poor. Only kitchen and restaurant was good
Comment from Hotel Management
3 Apr 2024 by Hilton Mumbai International Airport, Hotel Management
Dear Guest,We are deeply concerned by your feedback because it does not reflect the level of service we deliver to our guest at Hilton Mumbai. We sincerely apologise. Please share the details of your experience with us in order to assist us in further investigating the matter. We hope you will give us another opportunity to serve you while delivering a true Hilton experience.Regards, Deepak KumarGeneral ManagerHilton Mumbai International Airport
by A verified traveler
Posted 23 Feb 2024
Very clean and comfortable and a lovely building. Stayed one night before going on a cruise and really enjoyed the experience.
Comment from Hotel Management
24 Feb 2024 by Hilton Mumbai International Airport, Hotel Management
Dear Guest,Thank you for visiting us and taking the time to leave a review!We're thrilled to hear that you loved your experience at Hilton Mumbai International Airport. Making memorable experience is what we strive to do and what keeps us going.Our hotel aims to deliver a completely unique experience, and we are delighted that we were able to do so. Your words motivate our team members to keep performing at their best, so we sincerely thank you for making our day by leaving this review!We hope to see you again at our hotel in the near future. Stay safe!Regards,Deepak KumarGeneral ManagerHilton Mumbai International Airport
by A verified traveler
Posted 3 Feb 2024
Delicious food, good service, professional staff, selection of music could be improved, support rail would be a great help to senior patrons
Comment from Hotel Management
5 Feb 2024 by Hilton Mumbai International Airport, Hotel Management
Dear Guest,Thank you for visiting us and taking the time to leave a review! We're thrilled to hear that you loved your experience at Hilton Mumbai International Airport. Making memorable experience is what we strive to do and what keeps us going. Our hotel aims to deliver a completely unique experience, and we are delighted that we were able to do so. Your words motivate our team members to keep performing at their best, so we sincerely thank you for making our day by leaving this review! We hope to see you again at our hotel in the near future. Stay safe!Regards,Deepak KumarGeneral Manager Hilton Mumbai International Airport
by A verified traveler
Excellent hotel with great service
Posted 27 Jan 2024 on HotelsExcellent hotel. Three night stay during the holiday season. Beautifully decorated. Very friendly and helpful staff. Loved their breakfasts and happy hours. Very pleasant environment with meeting rooms.
Would have liked more choices of restaurants in the hotel. The south Asian restaurant did not appeal to me but they seemed to have a wide variety of Asian food. Will definitely stay here again.
Comment from Hotel Management
1 Feb 2024 by Hilton Mumbai International Airport, Hotel Management
Dear guest,Greetings from Hilton Mumbai International Airport.Thank you for taking the time to share your feedback. While we wish you had a better experience, it is feedback like this that we learn from and use to improve.We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, we can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Thank you for choosing Hilton Mumbai International Airport. We look forward to welcome you back with us.Regards,Deepak KumarGeneral ManagerHilton Mumbai International Airport
by A verified traveler
Posted 13 Jan 2024 on Hotels
Comment from Hotel Management
15 Jan 2024 by Hilton Mumbai International Airport, Hotel Management
Dear Guest,Thank you for visiting us and taking the time to leave a review!We're thrilled to hear that you loved your experience at Hilton Mumbai International Airport. Making memorable experience is what we strive to do and what keeps us going.Our hotel aims to deliver a completely unique experience, and we are delighted that we were able to do so. Your words motivate our team members to keep performing at their best, so we sincerely thank you for making our day by leaving this review!We hope to see you again at our hotel in the near future. Stay safe!Regards,Deepak KumarGeneral ManagerHilton Mumbai International Airport
by A verified traveler
excellence of hilton hotel
Posted 11 Jan 2024 on HotelsHilton was very nice and very near to airport, and the location of the hotel is in buziest area which get any thing at appropriate time, one thing i dont like is house keeping is chargable as other hotels are not charging and why hilton is charing? the rest of everything (reception, housekeeing, breakfast section) all are friendly and supportive staff
Comment from Hotel Management
11 Jan 2024 by Hilton Mumbai International Airport, Hotel Management
Dear Guest,Thank you for visiting us and taking the time to leave a review!We're thrilled to hear that you loved your experience at Hilton Mumbai International Airport. Making memorable experience is what we strive to do and what keeps us going.Our hotel aims to deliver a completely unique experience, and we are delighted that we were able to do so. Your words motivate our team members to keep performing at their best, so we sincerely thank you for making our day by leaving this review!We are sorry to hear about your feedback regarding housekeeping charges and we would certainly look into it.We hope to see you again at our hotel in the near future. Stay safe!Regards,Deepak KumarGeneral ManagerHilton Mumbai International Airport
by A verified traveler
Posted 8 Jan 2024 on Hotels
Comment from Hotel Management
11 Jan 2024 by Hilton Mumbai International Airport, Hotel Management
Dear Guest,We are deeply concerned by your feedback because it does not reflect the level of service we deliver to our guest at Hilton Mumbai. We sincerely apologize. Please share the details of your experience with us in order to assist us in further investigating the matter. We hope you will give us another opportunity to serve you while delivering a true Hilton experience.Regards,Deepak KumarGeneral ManagerHilton Mumbai International Airport
by A verified traveler
Posted 7 Jan 2024
Comment from Hotel Management
9 Jan 2024 by Hilton Mumbai International Airport, Hotel Management
Dear Guest,We are deeply concerned by your feedback because it does not reflect the level of service we deliver to our guest at Hilton Mumbai. We sincerely apologise. Please share the details of your experience with us in order to assist us in further investigating the matter. We hope you will give us another opportunity to serve you while delivering a true Hilton experience.Regards,Deepak KumarGeneral ManagerHilton Mumbai International Airport
by A verified traveler
Posted 4 Jan 2024
We stopped over at this hotel for a couple of nights. It is very convenient for the airport and is clean/well maintained. Our booking included a food/drink credit, but we always had to remind the restaurant to include this (this has been an automatic process in other places we have stayed in India). There was also some confusion over our order for dinner one evening and the food wasn’t good the next evening either - we provided feedback at the time, but felt that it wasn’t really acted on. We also couldn’t figure out how to use the lights in the room & an orientation for guests might be useful for the future.
Comment from Hotel Management
9 Jan 2024 by Hilton Mumbai International Airport, Hotel Management
Dear Guest,We are deeply concerned by your feedback because it does not reflect the level of service we deliver to our guest at Hilton Mumbai. We sincerely apologise. Please share the details of your experience with us in order to assist us in further investigating the matter. We hope you will give us another opportunity to serve you while delivering a true Hilton experience.Regards,Deepak KumarGeneral ManagerHilton Mumbai International Airport
by A verified traveler
Posted 30 Dec 2023
Comment from Hotel Management
1 Jan 2024 by Hilton Mumbai International Airport, Hotel Management
Dear Guest,Thank you for visiting us and taking the time to leave a review!We're thrilled to hear that you loved your experience at Hilton Mumbai International Airport. Making memorable experience is what we strive to do and what keeps us going.Our hotel aims to deliver a completely unique experience, and we are delighted that we were able to do so. Your words motivate our team members to keep performing at their best, so we sincerely thank you for making our day by leaving this review!We hope to see you again at our hotel in the near future. Stay safe!Regards,Deepak KumarGeneral ManagerHilton Mumbai International Airport
