Ratings based on 215 Verified Reviews
4.5 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 18 Mar 2024
Comment from Hotel Management
20 Mar 2024 by Ihr Holiday Inn Express MH Team, Hotel Management
Sehr geehrter Edward,vielen Dank für Ihren Aufenthalt im Holiday Inn Express Mülheim an der Ruhr und das freundliche Feedback an uns.Wir würden uns freuen Sie bald wieder in unserem Haus begrüßen zu dürfen.Beste Grüße,Nathalie GüntherGuest Service Agent
by A verified traveler
Posted 25 Jan 2024 on Hotels
Comment from Hotel Management
27 Jan 2024 by Nathalie, Hotel Management
Lieber Steph, vielen Dank für Ihren Aufenthalt im Holiday Inn Express Mülheim. Es freut uns sehr, dass Sie sich bei uns wohl gefühlt haben und wir würden uns freuen, Sie bald wieder bei uns begrüßen zu dürfen.Mit freundlichen GrüßenNathalie Günther
by A verified traveler
Posted 18 Sep 2023
Very nice hotel in a great location. Walking distance to restaurants, the river and the park, close to piblic transit
Comment from Hotel Management
19 Sep 2023 by GSM, Hotel Management
Dear Viktoriia,thank you very much for posting a review on your recent stay at Holiday Inn Express Mülheim.It was a pleasure having you stay with us and we hope to welcome you again as guest.With kind regardsAli GharibGuest Service Manager
by A verified traveler
Posted 23 Mar 2023
New and comfortable. Hopwever, they shouldn't charge that much during the weekend when they have no people to clean up the rooms
by A verified traveler
MY STAY IN MULLHEIM
Posted 24 Oct 2022 on HotelsRoom not cleaned daily.
Elevator unbelievably dirty every time we take it
Noise kids running all the time
Comment from Hotel Management
7 Nov 2022 by carlo, Hotel Management
Dear Madam/Dear Sir,Thank you for staying at the Holiday Inn Express Mülheim an der Ruhr and for giving us your feedback.For us, the well-being of our guests comes first. That's why it's important to us to keep evolving.I understand your frustration about the elevator and the unmade rooms and I apologize. Our staff does not find this satisfactory for our guests either. For the sake of the environment, our rooms are not cleaned every day, but of course on request and at the latest on the third day. We will take special care to make your next stay as good as possible.With kind regardsThe Holiday Inn team
by A verified traveler
Cost cutting withn the environment as the excuse..
Posted 30 Sep 2022 on HotelsHad one of the worst hotel experiences I’ve ever had. I stayed for two nights and upon returning the second evening, I saw that the room wasn’t cleaned, bed done and no soap or face tissues in the bath. Checked at the reception and I was told that it was now company policy not to clean the rooms daily. Only once in 3 days and if I need it sooner, I had to ask beforehand. Apparently, I was to be told this while checking in but the receptionist had forgotten to do so. With a very average breakfast, small 20sqm rooms and a price of Euro 100-150 a night, this place is daylight robbery….
by A verified traveler
Posted 30 Sep 2022 on Hotels
by A verified traveler
Great hotel
Posted 4 Aug 2022 on HotelsGreat place to stay, cannot fault at all. Hotel is exceptionally clean, beds comfortable, excellent breakfast and central location.
Comment from Hotel Management
28 Aug 2022 by Sarah M., Hotel Management
Hallo Anthony,vielen Dank dafür, dass Sie Gast im Holiday Inn Express Mülheim an der Ruhr waren.Uns freut es zu lesen, dass Sie sich bei uns gut aufgehoben gefühlt haben.Wir hoffen, dass wir Sie das nächste Mal wieder bei uns begrüßen dürfen.
by A verified traveler
Posted 31 Jul 2022
Overall clean. The fan in the room didn’t seem to work so it was hot all night and one towel we had was dirty.
Comment from Hotel Management
28 Aug 2022 by Sarah M., Hotel Management
Hallo Danielle,vielen Dank für Ihren Aufenthalt im Holiday Inn Express Mülheim an der Ruhr und das freundliche Feedback an uns.Für uns steht das Wohlbefinden der Gäste an erster Stelle. Daher ist es uns wichtig, uns immer weiterzuentwickeln.Natürlich ist es nicht unser Standard das Zimmer so fehlerhaft zu hinterlassen.Bitte geben Sie uns doch beim nächsten Mal Bescheid um die Fehler zu beheben.Wir hoffen, dass wir Sie beim nächsten Aufenthalt vom Gegenteil überzeugen können, damit Sie unser Haus in Guter Erinnerung behalten.Es grüßt Sie freundlichst
by A verified traveler
Posted 19 May 2022
