Ratings based on 17 Verified Reviews
3.8 Room cleanliness
3.6 Service & staff
3.7 Room comfort
3.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 22 Feb 2024
Bedsheets smelled like washed in sea water ..no.tv
Wifi very slow . Staff didnt hq e good attitude towards customers
Comment from Hotel Management
16 Mar 2024 by Team Sun N Sand, Hotel Management
Dear Mr. Kurt,Greetings from Sun N Sand.We apologies for the inconvenience caused during your stay. the feedback is shared with the team and we would request you to give us one more opportunity to offer you an improved and much better experience.Regards
by A verified traveler
Posted 18 Jan 2024
Comment from Hotel Management
20 Jan 2024 by Team Sun N Sand, Hotel Management
Dear Josephus,Thank you for taking your time to review us and looking forward to have you with us again.RegardsTeam Sun N Sand
by A verified traveler
Fair needs improvment!
Posted 7 Jan 2024 on HotelsThis "resort" apartments are big and new but needs an update and more furniture the living room had 2 beds instead of couches and no dinning table or chairs.
The first night there was not hot water and we got moved to a different room which after we showered realized the AC did not work! back to the room again all of this took 3 hrs !!. The description says 2 restaurants, one is a pool bar which has few options (did not have ice cream in 3 days) and the other one is a restaurant with buffet option ONLY!!! Towels need to be replaced (softer) and sheets are very old. Good size pool, staff did their best with what the have and can.
Comment from Hotel Management
18 Jan 2024 by Team Sun N Sand, Hotel Management
Dear Mariana,Thank you for taking the time to share your feedback. We sincerely apologize for the inconveniences you experienced during your stay. We appreciate your insights on the apartment's furnishings, hot water issues, and restaurant options. Rest assured, we are actively addressing these concerns to enhance our guests' experience. Your comments about the towels and sheets have been noted for immediate improvement. We value your patience and hope to welcome you back for a much-improved stay.Best regards,Team Sun N Sand
by A verified traveler
Posted 26 Dec 2023
Comment from Hotel Management
6 Jan 2024 by Team, Hotel Management
Dear Mr. Philip,Thank you for taking your time to review us.We are happy that you have enjoyed your stay with us and looking forward to welcome you back at Sun N Sand.RegardsTeam Sun N Sand
by A verified traveler
Posted 15 Nov 2023
Ok
Comment from Hotel Management
15 Nov 2023 by Team Sun N Sand, Hotel Management
Dear Chetan,Thank you for the review and we look forward to have you and your family with us.Regards
by A verified traveler
Posted 1 Jan 2023
by A verified traveler
Posted 31 May 2022 on Hotels
by A verified traveler
Posted 16 May 2022
I’ve stayed at Sun N Sand twice and I’ve enjoyed it both times. The food is really good and the drink options are sufficient. The staff are really attentive and sweet. The overall grounds are beautiful (plenty of photo taking spots). And it never felt overcrowded.
Be mindful that it is quite far from the main airport (about an hour to an hour and a half depending on traffic). Likewise, there are plenty of “beach boys” that depending on the season make it a bit difficult to relax on the beach just outside the resort grounds. The showers/sinks also do not have hot water.
Overall I highly recommend. Great for families, couples, and solo travelers.
by A verified traveler
Posted 15 Nov 2019
Competitively priced and a very good location relative to the Ocean.
The bathroom is a little run-down but this is reflected in the low cost. It is essential the Hotel ensures the toilet flushing mechanism functions.
Comment from Hotel Management
15 Nov 2019 by ADMIN, Hotel Management
Greetings of the from Sun n Sand Beach Resort.
Thank you for taking your time to post your honest reviews.
On behalf of the management team and entire staff of Sun n Sand we are pleased and happy that you had a great moment here.
We acknowledge your sincere feedback and we won't take this lightly as management of the Resort.
All this will be addressed to ensure you have a greater experience when you return.
Regards
Resident Manager
Mr. Daudi Nyambu
by A verified traveler from Nairobi
Posted 29 Mar 2019
The property needs updating. My bahroom had a bad smell that I could not place and the sink leaked all over the floor. The bed linens need replacing to better quality cotton. The sheets are quite rough and unpleasant.
